Nice hotel, excellent location, on the lake-front and close to all facilities such as shops, restaurants, bars, bus station and ferry. However, I was not happy as I felt I wasn't at first given the room I had paid for - 'the deluxe double/twin with balcony and lake view'. Also described as having separate sitting area and being an 'accessible' room for wheelchair. The room we were given was only reached by stairs (2nd floor) and had steps into the bathroom so certainly was not the room we booked. However, once I pointed this out we were offered another room on 1st floor that could be reached by lift if necessary, that was bigger, had one easy chair (that the first room didn't have), a larger balcony with better lake view and a larger, walk-in shower so was an accessible room. However, we still didn't have the separate sitting area as advertised although outside of our room was a lounge area for all guests and maybe this was what was referred to in the original room description. It is misleading though and I think needs to be looked at in the hotel room descriptions. We enjoyed our stay very much though and the staff were always friendly and helpful. The room was very clean and comfortable although an additional easy chair would be an improvement. Certainly 5/5 for location and view. I would return to this hotel again providing I felt I was given the room I had paid for.