4/10 Poor
Louise
Traveled with family
Oct 2, 2025
Disliked: Cleanliness, staff & service, amenities
Terrible experience. I had always wanted to stay at this hotel but my dream was shattered. On the way to the hotel my daughter and I were hit by a lorry on the aitostrada. Very badly shaken up we made it to the hotel at 10pm. We were told the restaurant closed at 9.30pm and no room service available. They wouldnt even give me some tea bags to make a cup of tea saying they were all locked away!! We telephoned the hotel after the accident to say we would be later than expected and the reason why yet no thought was given to our situation.
Throughout the stay the staff were miserable and very unapproachable. Everything seemed to be such an effort. No eye contact or pleasantries exchanged.
The restaurant was only serving people on half board and the only choice we had was a burger in the Piano Bar which was a cold and uninviting place. I would however like to state that one young girl serving at the bar was absolutely lovely, a breath of fresh air.
On our last night there was a small event held which subsequently took priority. The piano bar was closed off to residents and our only offering of food, a burger, was withdrawn, not that I would have wanted this. On passing reception we did hear others asking what they were supposed to eat!
All in all this has to be one of the most miserable experiences. The building itself is steeped in history and stands majestically on the lake but the standards of years gone by do not exist any more.
Louise
Stayed 5 nights in Sep 2025
