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Sunrise Ridge Resort

3.0 star property

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Photo gallery for Sunrise Ridge Resort

Fridge, microwave, oven, stovetop
Exterior
Townhome, 2 Bedrooms | Balcony view
Indoor pool, seasonal outdoor pool, sun loungers
Deluxe Suite, 2 Bedrooms, Mountain View | Living room | TV, DVD player

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Gym
  • Air conditioning

Explore the area

Map
2301 Ridge Road, Pigeon Forge, TN, 37863
  • The Ripken Experience - Pigeon Forge
    ‪18 min walk‬
  • LeConte Center at Pigeon Forge
    ‪3 min drive‬
  • Island at Pigeon Forge
    ‪5 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪70 min drive‬

Room options

View all photos for Deluxe Room, 1 Bedroom

Deluxe Room, 1 Bedroom | Private kitchen | Fridge, microwave, oven, stovetop

Deluxe Room, 1 Bedroom

  • 633 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 1 Bedroom

Standard Room, 1 Bedroom | Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Standard Room, 1 Bedroom

  • 549 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Mountain View

Fridge, microwave, oven, stovetop

Deluxe Suite, 2 Bedrooms, Mountain View

  • 1100 sq ft
  • Mountain view
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Room, 2 Bedrooms

Fridge, microwave, oven, stovetop

Room, 2 Bedrooms

  • 1100 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Standard Suite, Mountain View

In-room dining

Standard Suite, Mountain View

  • 549 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Townhome, 2 Bedrooms

Fridge, microwave, oven, stovetop

Townhome, 2 Bedrooms

  • 1180 sq ft
  • Sleeps 6
  • 2 King Beds and 1 Queen Sofa Bed

View all photos for Deluxe Room, Mountain View

Deluxe Room, Mountain View | Living room | TV, DVD player

Deluxe Room, Mountain View

  • 633 sq ft
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed

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About this property

Sunrise Ridge Resort

3-star Pigeon Forge resort close to Island at Pigeon Forge
Along with an indoor pool, this smoke-free resort has a fitness center and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and concierge services are onsite. Housekeeping is available on request.
Sunrise Ridge Resort offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature washers/dryers and DVD players. Rooms open to balconies. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star resort have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and hair dryers can be requested.

2 hot tubs are on site along with an indoor pool. In addition to a seasonal outdoor pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sunrise Ridge Resort features 2 hot tubs, an indoor pool, a sauna, and a fitness center. Wireless Internet access is complimentary. A business center is on site at this 3-star property. This family-friendly resort also offers a seasonal outdoor pool, barbecue grills, and an arcade/game room. Onsite self parking is complimentary.

Sunrise Ridge Resort is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Things to do

  • 2 hot tubs
  • Arcade/game room
  • Gym
  • Indoor pool
  • Playground
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Arcade/game room
  • DVD player
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Indoor pool
  • Laundry facilities
  • Living room
  • Playground
  • Seasonal outdoor pool
  • Separate in-room dining area

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Oven
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Fan
  • Free local calls
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 8:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per stay
  • Resort fee: USD 12.35 per accommodation, per night
The resort fee includes:
  • Fitness center access
  • Phone calls
  • Pool access
  • Sporting facilities or equipment

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Housekeeping is available for an additional fee and varies based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sunrise Ridge Resort Diamond Resorts Pigeon Forge
Sunrise Ridge Resort Diamond Resorts
Sunrise Ridge Diamond Resorts Pigeon Forge
Sunrise Ridge Diamond Resorts
Sunrise Ridge Diamond s Pigeo
Sunrise Ridge Resort Resort
Sunrise Ridge Resort Pigeon Forge
Sunrise Ridge Resort by Diamond Resorts
Sunrise Ridge Resort Resort Pigeon Forge

Sunrise Ridge Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 1004 reviews
Rating 8 - Good. 230 out of 1004 reviews
Rating 6 - Okay. 85 out of 1004 reviews
Rating 4 - Poor. 43 out of 1004 reviews
Rating 2 - Terrible. 16 out of 1004 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tracy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. An older property but it was clean and very comfortable. Parking was close. The property was close to all the attractions and easy to find. Definitely will book here again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Carlos De, Sunrise

Stayed 7 nights in Oct 2024

10/10 Excellent

ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Xena

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved staying here so much! We didn’t want to leave. It felt like home to us. The staff was so friendly and the room was immaculate. We will definitely be back. Book you stay here and you’ll be happy you did!
Stayed 2 nights in Jan 2025

4/10 Poor

GaryCzyrny

Traveled with group
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel has a terrible bug problem. We were met on the first day of check-in at this property by a lovely pile of about 40-50 dead bees on the ground, across the room, on tables, the couch, coasters, etc - housekeeping was then called (Which on that phone call we were explicitly told the room had been TREATED for bees - so this was a known issue to staff) and they were vacuumed up. Next day, another 20 or so bees are piled up and now there’s live ones too. We call front desk again - representative says they will move us to a different cabin. Asked for the property manager - told they did not work weekends. Asked for the day manager - told they would not be in until the afternoon. How does a property, nonetheless one run by Hilton - a major corporation - in a major tourist destination not have any actual managers on duty?!? We’re then connected with the room coordinator who offers a refund for the prior night and to waive the resort fee (Which as of now is still charged to my card..). Sure. Just want to get back out to having a vacation. We move everything into our new room. This one was at least a little nicer. Not for long though. Guess what? Dead ladybugs everywhere. Seems each different townhome has a different species. At least these ones didn’t bite - although multiple of them were very much alive. We only had two more nights on our stay and were planning on being outside both days so we just gave up and killed any live ones. Moral of the story - this place blows.
Stayed 3 nights in Jan 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family of 5, comfortable stay

The property is sprawling but there's signs to make sure you're in the right place. Everyone who works there is kind and helpful. We enjoyed the room so much we didn't want to leave and extended our stay. We come to pigeon forge at least once a quarter, we'll be staying at Sunrise Ridge from now on.
Stayed 3 nights in Jan 2025

10/10 Excellent

Amanda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Updated is needed - especially mattress. We loved the location to PG. pool area indoor was nice for a winter getaway
Stayed 3 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our room, we got the suite with two rooms, kitchen and fireplace. Had a lovely view of the smokies, fire was a nice way to start and end the day. Kitchen came complete with everything you need, dishes, cups, pans, etc. My understanding is the building is a little older and has been renovated, a few signs of wear-and-tear on the carpets but very clean and overall really nice interior. Pillows and bed were perfect, nice thick towels in the bathroom. Staff very attentive. Really enjoyed the stay!!
Stayed 4 nights in Jan 2025

10/10 Excellent

Clifford

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our most comfortable and peaceful stay ever. Even compared to Westgate. Our pedestal was super clean and fresh. Planning on staying again this summer.
Stayed 6 nights in Dec 2024

10/10 Excellent

Juan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

SHANNON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the location and the room my family stayed in.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jaime

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great view. It was nice, comfortable and not to far from town
Stayed 2 nights in Dec 2024

10/10 Excellent

Anita

Traveled with family
Liked: Amenities
I was very impressed with the room. It was large and nice. The person who checked me in was not overly friendly, but the check out person was very nice. Definitely would stay again with my family.
Stayed 1 night in Dec 2024

8/10 Good

Alicia

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to Teaster and Parkway...abt 4 min drive. But far enough from the hustle and bustle. Spacious accomodations and wonderful views.
Stayed 8 nights in Dec 2024

10/10 Excellent

Antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location.
Stayed 2 nights in Dec 2024

10/10 Excellent

Brent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jayson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Has a washer and dryer in room. Awesome place to stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Jermeis

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We were able to check in early which was nice. BUT Our unit needed pest control. We were battling stink bugs and lady bugs for the entirety of our stay. Fortunately, we spent most of the day at Dollywood and arrived back to late. But for the hours we were, we were getting rid of bugs. My girls wanted to go sleep in the truck because 2 stink bugs were in their bed. The fireplace worked intermittently and I dont think downstairs ever heated up. The only pleasant thing about the room was the layout. The primary bedroom was located downstairs which was nice. We paid too much money for 1 night for this mess. Im disgusted and angry. It was too late and cold to disrupt anyone to have them come out address these issues, BUT WE WILL NEVER STAY HERE AGAIN.
Stayed 1 night in Dec 2024

10/10 Excellent

Brooks

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

karin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Teresa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family Retreat!

The townhouse was immaculate. We had a 2 BR, 2 Bath that we shared with our son and his family. We had a view of the snow capped mountains. It was centrally located near Dollywood and other attractions in Pigeon Forge. Don't let the neighborhood you drive through to reach the resort deter you. We will definitely be back.
Stayed 3 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 2 nights in Nov 2024

8/10 Good

Kellie

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
Our suite had been newly renovated. So the pictures online may be older. New stainless appliances, fireplace, new bathroom tile. Everything was new and fresh. Parking was easy. Great view of mountains. Out by itself but close to eveyrhting you would want to see and do. The lady at check in was not very hospitable. Not very friendly or welcoming. I feel like it is important to have friendly welcoming check in and assitance. Thats the only problem I had.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Overall our stay was great. The views are awesome, you can hear the Dollywood train too. The room was clean, no issues. Our only complaint is a solid waste company is just up the road and the stench was awful outside sometimes.
Stayed 6 nights in Sep 2024