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The Ramsey Hotel & Convention Center

3.0 star property

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Photo gallery for The Ramsey Hotel & Convention Center

Indoor pool
Interior entrance
Exterior
Interior entrance
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk

Explore the area

Map
3230 Parkway, Pigeon Forge, TN, 37868
  • LeConte Center at Pigeon Forge
    ‪16 min walk‬
  • Dolly Parton's Stampede Dinner Attraction
    ‪2 min drive‬
  • Island at Pigeon Forge
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪55 min drive‬

Room options

View all photos for Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Deluxe King with Sleeper Sofa

  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

King Bed Mini-Suite with Jacuzzi & Fireplace

  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Two Bedroom Family Suite

  • Sleeps 8
  • 1 King Bed, 2 Queen Sofa Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior King with Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior King with Sleeper Sofa

  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

  • Sleeps 3
  • 1 Queen Bed

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

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$197 total
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About this property

The Ramsey Hotel & Convention Center

Pigeon Forge hotel connected to the convention center in Downtown Pigeon Forge
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a conference center, a coffee shop/cafe, and a hot tub are onsite. Housekeeping is available on request.
The Ramsey Hotel & Convention Center offers 206 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Premium cable television is provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Ramsey Hotel & Convention Center provides a hot tub and a 24-hour fitness center. The hotel offers a coffee shop/cafe. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 6 meeting rooms. Event facilities measuring 18801 square feet (1747 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in February 2024.

The Ramsey Hotel & Convention Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Hot tub
  • Indoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center (18,801 square feet of space)

Outdoors

  • Firepit
  • In a nature reserve
  • In the mountains
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Renovated entire property - February 2024
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests with vehicles towing a trailer must contact the property in advance. Parking for vehicles with trailers is limited to 1 space per room, and trailers cannot exceed 24 feet (7.3 meters) in length. There is a fee of USD 75 (tax not included) for trailer parking. Due to any extenuating circumstances at the time of your stay, trailer parking may be subject to availability.

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
24-hour pool access
Guests under 14 years old are not allowed in the fitness facility, and guests under 14 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel PIGEON FORGE
Ramsey Hotel Pigeon Forge
PIGEON FORGE Holiday Inn
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Holiday Inn Pigeon Forge Hotel
Ramsey Pigeon Forge
Ramsey Hotel Sevierville
Ramsey Sevierville
Ramsey Hotel
Holiday Inn Pigeon Forge
The Ramsey
The Ramsey & Convention Center
The Ramsey Hotel & Convention Center Hotel
The Ramsey Hotel & Convention Center Pigeon Forge
The Ramsey Hotel & Convention Center Hotel Pigeon Forge

The Ramsey Hotel & Convention Center Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 606 out of 1133 reviews
Rating 8 - Good. 256 out of 1133 reviews
Rating 6 - Okay. 142 out of 1133 reviews
Rating 4 - Poor. 65 out of 1133 reviews
Rating 2 - Terrible. 64 out of 1133 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

JESSICA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Jeri

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great customer service and family friendly

We had a great experience here! The pool was so fun for the kids and it was very family friendly which is great when you have two kids! The room was clean and comfortable. The only negative was the elevators were so slaw and you had to wait a while. But other than that it was great and we would stay here again! Also the staff was very friendly!
Stayed 1 night in Jan 2025

10/10 Excellent

Blake

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Jennie

Traveled with partner
Liked: Amenities, property conditions & facilities
The hotel was very nice and clean and the rooms were clean. The staff was polite and helpful. While the breakfast buffet looked very impressive, the hot foods were mostly lukewarm. The waffles tasted like plastic and after trying one bite I threw it away. I noticed that there were very few people who were making them We had to wait on bowls and more food most every morning. However, it was very busy and I only saw one staff person from the kitchen. We will probably stay there again.
Stayed 3 nights in Jan 2025

8/10 Good

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overall Good

The hotel is clean, which is a huge plus for any hotel. However, the doors were very thin and people were loudly talking in the hallway all night. The pool was also filled with wild children, so not ideal for anyone without children who would like to use the pool. Overall it was good, but not a luxury hotel per say.
Stayed 1 night in Jan 2025

6/10 Okay

Gerry

Liked: Cleanliness, staff & service, room comfort

Wilderness Wildlife Werk

Room was nice n updated. Sink was kinda slow to drain. Coffee maker didn’t work. They are working on updating rooms, so there was noise during day. One of the workers was laying in floor of hallway taking a break! Breakfast food wasn’t hot. But overall we enjoyed it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Wallean

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very restful after a busy day
Stayed 4 nights in Jan 2025

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The room had a jacuzzi in it which I personally appreciated. The pool is open 24 hours which is hard to find and they had movies and popcorn in the evenings in the pool room. However the lighting prevented you from seeing the screen very well. Overall, we had a wonderful stay. The staff was quick to bring extra pillows/blankets. Overall I liked the hotel.
Stayed 2 nights in Jan 2025

10/10 Excellent

Lydia

Stayed 1 night in Jan 2025

10/10 Excellent

Dominick

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dining services, staff, and the pool were unforgettable ⭐️⭐️⭐️⭐️⭐️
Stayed 3 nights in Jan 2025

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service

They don't want your busines if you use hotels.com

The room was an average hotel room, indoor pool and free popcorn was great but, thats about all the good things. I booked through hotels.com and was able to reschedule my stay due to getting sick the week we were suppose to leave everything was fine with hotels.com but when i showed up to check in the hotel staff told me they do not have my room and they did not want to help me they told me i would have to just call hotels.com myself and figure it out. So i called and was able to speek with a nice lady and she put me on hold and called the hotel and after about 10 minutes the staff told me it was all fixed and allowed me to check in they did not apologize then I specifically asked them about the check in and check out dates to make sure it was all correct they told me it was correct. I went on with my vacation then the day before my check out date I was out having a nice time with my family and I got a call from the hotel manager telling me I need to come get my stuff out of my room because I need to check out. So I told her I was not supposed to check out until the next day and I paid up to the next day and that everything is correct with hotels.com and I already been through this and was told it was all fixed. She told me she didnt know who told me it was fixed because it was not, so I told her I'd call hotels.com again and have them call the hotel myself since they just refuse to even try to figure out anything and again it was the hotels system just like it was before.
Stayed 4 nights in Jan 2025

8/10 Good

Becky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Stayed 2 nights in Jan 2025

2/10 Terrible

Johnathan

Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Johnathan

Stayed 1 night in Jan 2025

6/10 Okay

Julie

Stayed 2 nights in Dec 2024

6/10 Okay

Rufus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel itself and staff are very nice. The free breakfast was excellent. Unfortunately, their policies on pets led to there being a dog directly across the hall from us that barked a lot. Additionally, you can hear every sound in the halls, from people talking normally, to people running, knocking on doors, and doors closing. Interestingly, we did not hear any room noises except the barking dog. This was one of the noisiest places I have ever stayed due to the hallway noises, especially late at night. It’s not that the guests were out of line as much as it seems to be a poor design or poor quality of door. Everything else was very nice.
Stayed 2 nights in Jan 2025

10/10 Excellent

Donald

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about it. The sktaff was very professional and eager to help
Stayed 3 nights in Jan 2025

6/10 Okay

Cheri

Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2024

2/10 Terrible

Pedro

Traveled with family
Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

zizipizga

Stayed 2 nights in Dec 2024

10/10 Excellent

MIKE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and great price for the area.

6/10 Okay

Francisco

Liked: Staff & service
In need of some remodeling. Out of bodywash soap and conditioner in my room. It was never delivered. Had to go to the front desk. Staff was pleasant
Stayed 2 nights in Dec 2024

6/10 Okay

Amanda

Traveled with family
Liked: Cleanliness

Ok

Check in is diff than most hotels. They don’t start cleaning the rooms until 4pm. They say check in is at 4pm but be aware it is closer to 5:30 or 6. We sat in the parking lot for an hour and a half waiting. A car ran into the hotel so that was some excitement. They do popcorn and a movie which is a nice feature except both times we went for popcorn it was burnt. The pool is really busy. There were 12 people in the hot tub. Not sure the age for the hot tub but kids under 10 were in it. Indoor pool was open and it is very cold still in Dec. Our room was clean but one bed did not have a fitted sheet. The breakfast buffet is decent. I have been to hotels with way more but it did the job of feeding us. No bacon or sausage but they had country ham. We would stay again since the room was clean and it is right off the strip and they do accept dogs and you can leave them in the room when you go out which is rare.
Stayed 1 night in Dec 2024

2/10 Terrible

Levi

Liked: Cleanliness
Stayed 2 nights in Dec 2024