6/10 Okay
Tina
Nov 19, 2024
Liked: Staff & service, room comfort
Surprised.
I was highly upset that I found two roaches in my room. The management wanted to move us to the room under the room that we were staying in but I was not having that resolution. The management kept saying that they pre-treat their rooms, it was not their fault, someone dragged them. No matter. My room and the room next to mine had roaches and we needed to be compensated. Eventually we were moved to another room in the new section of the hotel. No one offered to help us move. I had to leave my belongings on my porch when I got home and wash my clothes in super hot water to make sure that we didn't carry home any unwanted "friends". We have stayed here many times and have never experienced this happening.
Tina
Stayed 2 nights in Nov 2024