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Ghost Lake Vacation Packages

We travelled as family (2senior citizen and 1 4 y.o). The place was perfect for our group and our needs. The only thing that I noticed and where they can improve was the cleanliness. The place was clean and tidy but it was not “really clean” like the trash bin still has a bad smell and stain on the lid. But overall it was a very good stay and location. With amazing view! We will still consider Lodges at Canmore on our future travels.

It was nice!

Clean and spacious

Although a little away from the main sites, the extra drive was so worth it! To stay in such a quiet place with breathtaking views to wake up/fall asleep to - just wonderful for traveling or as home base. We can’t wait to come back!

Bathroom fan was always on whenever light was turned on. Very loud and annoying. Only one bellman at check out and he had to walk us two blocks in the rainy cold to catch uber. After 40 minutes and 2 Ubers cancelling I flagged down a cab and it took a long time to get to airport. All due to a parade which the fairmont knew about. They should have offered shuttles every 30 minutes to the airport for the inconvenience.

Shower did not have hot water on the second day. They were unable to fix it until the following day. Staff was difficult to work with, needed to remind them multiple times to get it fixed. The front desk said they would ask their management if they can give us a partial refund. Every time we returned to the front desk, they had forgotten about it. When we finally checked out, the best they offered us is a $15 refund, nothing compared to the >$600 I was paying for the room. They never actually refunded me this amount, but their staff is so difficult to communicate with I will not fight over this small amount. Amenities were fine otherwise, but the lack of hot water for such an expensive room is unacceptable.