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Food was very good, staff were friendly enough, pool area was clean, bar was ok. Rooms were a bit dated. Two single beds pushed together, not what we asked for! Cleaners were hard working as were the bar staff. Had to pay for the safe that was already in room which I have never had anywhere I have been before. This was after telling us that the Spa was not open for the whole week we were staying! This was one of the main reasons we picked this resort! We were then told we could use other hotels but would obviously be charged! We were never notified before we arrived, when asked via email if we could upgrade room, we were simply told they couldnt do anything as we booked via third party and to go to them! No help what so ever! Don't bother with sea view room, just black rocks! The local people were lovey and although we were there just to relax and chill out and have a nice few spa sessions! [Not] so didnt do much site seeing. But what we did see was lovely and wish we had a bit more time to see more. Would I go back to Tenerrife? Absolutely! This hotel! Nope! Tried to get compensation the hotel simply denied responsibility and said spa was open now!? Brilliant! Dont usually leave reviews like this, but people shouldn't have to have to go through the same!

Bosh

Grounds and surrounding areas very well maintained. The rooms need a deep clean and the furnishings need some attention. Area rug old and frayed. Bottom of doors and walls look worn. Bathrooms need a deep clean.

The rooms are spacious and modern as they’ve just been refurbed. However the food is absolutely awful. The buffet made me feel sick looking at the options, the food was freezing, and it feels like you’re eating in IKEA. Hotel reaches 3 star more than 4 star. Music by the pool is lacking too. No atmosphere for sunbathing during the day. Reception staff don’t feel approachable. Overall the refurb is good but I would not return. Especially if you’re relying on going all inclusive here

Outstanding stay. 5 stars in all areas.

The staff are very nice and food/breakfast are very good. We arrived really late on our first day, but they save us food to have that night, very much appreciate it. Lots of choices with your breafast and you can have as much as you can. The rooms have aircon and quite spacious. You have options to cook, but we avail halfboard with reasonable price with lots of choices. You have gymn, tennis court etc to enjoy during your stay. Swimming pools are clean. I highly recommend it for those who wants to stay in Tenerife.

Another fantastic stay Spotless Room great nice sea view Pool area run brilliant by Victor the pool guy always sunbeds he don’t have towels on beds if no one using them Bus into town Can home under 5e