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Gran Canaria Vacation Packages

Air con doesn't work proper staff unfriendly and back home with scabies as sofa/beds are not desinfected proper after previous guests

Buen Family Resort, aunque era Solo Travel. Los cuartos limpios todos los días excelente servicio. Desde la entrada hasta la salida el equipo de trabajo muy amable, atento y profesional. Buen buffet desde desayuno hasta cena.. lo recomiendo para Familias no para Solo Travel. Lo unico que no me gustó fue que el Resort no cambia USA dollars porque no tienen muchos visitantes de USA .lo veo injusto todo cliente debería ser tratado igual no importa de donde venga. Tuve ir en un taxi hacia Puerto Rico Mall para poder cambiar.

Staff Property is amazing location,close to restaurants and shops, unfortunately not enough parking, the pool is nice but too small for the amount of guests with very small area around so not enough long chairs people are on top of each other Staff was very pleasant, rooms are nice we just had issues with Ants.

We have enjoyed relatively good stay. What were disadvantages - address is not written in full in property description. If you are not lucky as we was and get a taxi from airport (the driver was in his late 60s, to early 70s, so expected to be familiar with the area, or at least knows how to use his phone for directions) but he was none of this. The driver kept giving voice instruction to his mobile with name of the street and Mogan, so we got on the way to Mogan, and had to go around and around, the driver was asking his colleagues how to get to Palmera and finally the third one gave him right instructions. We did try to help, but unfortunately the driver did not speak and did not understand English, so we ended up paying more money for taxi. If the hotel management will read this message, please do add to address Patalavaca, before Mogan. Second disadvantage was the hot water, it is 25l boiler, and if you are more than 2 you should wait at least 20 min after one taking shower to be able to rely on hot water. Staying at deluxe flat with pool access could be both - advantage and disadvantage, depends on what type of neighbours you will get - some can be very noisy, sitting on the pool stairs just in front of the living area door, swimming and playing in the pool after 8PM.

Staff were fantastic. Facilities were great. Loved our stay. Many thanks