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Hagen Vacation Packages

Very clean and accommodating. We arrived earlier then our check in. The staff allowed us to store our luggage.

We booked the hotel for one night as attended a concert. Even thought I messaged the hotel directly a couple of times to ask questions, I had no response on either occasion. There were no tea/coffee making facilities in the room, which was a shame. We purchased 2 x hot chocolate drinks from the lobby vending machine at 2 euros each in the evening but neither had chocolate in them.. either hot milk or murky water. On checkout, we spoke to the receptionist who said we could have 2 more instead of a refund, but by then, at 7.30am, we didn’t want them & would have preferred 4 euros, which we didn’t get back. Although very clean, it lacked room facilities, (a hot drink a must) & doubtful we’d stay again. We slept with windows open, no air con in the hotel so I imagine it would be very hot in the summer months.

Excellent location close to the Koenigsallee, very friendly and attentive staff. I stayed in an upgraded renovated room - appreciated the choice of bed time pillows. Great restaurant with contemporary European - German cuisine, also focus on locally sourced ingredients.

Beautiful little hotel, perfectly situated to explore the city. Rooms are spotless. Breakfast is a treat and the staff and warm and friendly.

The hotel and staff were fine and great location as well. However as advertised on this website there are no laundry facilities on site. You have to go off site. That was disappointing. Also, we had to pay for coffee every morning (not available in the room).

Great building, nice location, glitchy phone that beeped all night…