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Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

WeStay staff were so unpleasant that almost a month later I still recoil at the recollection! It ruined the whole stay- we checked out 4 hours into our stay. Never again!

Okay

Area Don't feel Safe . Staff was Lackadaisical about your Complaints. Door was not Locking Properly and I had to wait until the Next Day for the Maintenance Man .The Safe to Secure My Properly had not Battery so it Couldn't be Closed.Needless to Say I only Spent one Night There.I Returned 8 Days Later to Retrieve my Properly, and the Safe Still had No Batteries. This Battery Situation was Reported to Both the Office on the Night of Check in , And The Maintenance Man. Calling Expedia was Useless. The Expedia Customer Service said that She Couldn't Reach The Mint Front Desk , so Basically I was on my Own .🤔

Nice one bedroom apartment and good view.

Great staff, very helpful with check in and anytbing else needed