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Haute-Sorne Vacation Packages

First of all, the front desk staff are awesome. Super friendly and helpful. But then it starts to get worse. Daily room cleaning manages it to put 1 towel inside for 2 visitors, and manages it to replace 2 towels with 1. Previously, BernAqua was included, now you have to pay. Overall, every year the service is getting lower and lower. Max a 3-star hotel, no free gym available anymore. The quoted prices were over 250 CHF; for that price, I can definitely expect more. We moved for the second part of our stay in Bern to another hotel in the city.

The hotel is in a convenient location close to the train station. Everything was clean, staff was friendly, and included breakfast was great.

So beautiful! Would stay again!

All so wonderful!

The staff were friendly but unfortunately the impression I got from them is that the hotel ownership does not care to make things right when problems arise. We stayed in the 3 bedroom 2.5 bath apartment for 4 nights and on the 3rd night we noticed hot water was running out. No biggie since we were all able to shower except the last person. The 4th evening and night we had no hot water, and this persisted into the morning of our checkout. As per the staff, the ownership offered no compensation for the inconvenience of not being able to shower on our evening / morning and also not being able to do laundry. I had contacted the hotel staff about the hot water in the evening of our 4th night but there was no one available to help us out. I didn't get a response from them until around 9am the next morning which was too late as we were already preparing to check out. At $1500/night this was completely unacceptable but no recourse was provided. The rest of the stay was okay, but definitely not worth $1500/night. The rooms need repainting and the bathroom showers have tons of mold and mildew in the grout between tiles on the wall.

We had two modern air conditioned rooms with balconies. One of the rooms was on the corner and had a great view of the street and mountains behind it, Our rooms were very spacious, clean and comfortable. The staff was very helpful. The breakfast was delicious and the location, a short walk from the train station, was perfect. We would definitely stay here again!

We went there for a family trip and was met with a rude receptionist. That already put us in a bad mood. We had to wait 4 hours for a room and we only stayed for a day. We checked in at 4 and left at 10. We didn’t even stay the whole 24 hours. The rooms were dusty and had only shampoo that made you hair feel like grass. They also had no tea or coffee. I do not recommend this hotel as it is very expensive for 4 people and not worth $700 a night.

Beautiful hotel with exceptional staff! Rooms and all Anne cities were above and beyond expectation… will definitely be staying again:)