Search Deals on

Heemstede Vacation Packages

Staff was super friendly

Friendly staff, very clean and very quiet. In a very nice area on the outskirts of the city but only a 15 min tram ride from the centre

The room was beautiful. We even got an upgrade! The bed was the most comfortable of the whole trip. The air conditioner worked wonderfully the room. Service pizza was terrible but everything else was amazing

We were disappointed to receive notice two days before travelling that the pool facilities were closed, which was a main reason for picking the hotel, on arrival check in receptionist past the buck for us to see a manager next morning. The room we was given was an inner room overlooking the overgrown scruffy inner courtyard with views of metal fire escape, very disappointing as was booked as a deluxe room General manager next morning did offer vouchers to use another hotel pool facility, as explained who wants to walk ten fifteen minutes to another hotel when the facility was to pop into the lift for a quick relaxing swim. Having explained our feelings of the room we was offered a new room with a canal view, manager did also offer some complimentary drinks but these never materialised The room service each day was very inconsistent to the extent with one day our towels removed but no new ones left