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The Watermill Hotel, Sure Hotel Collection by Best Western

3.0 star property

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Photo gallery for The Watermill Hotel, Sure Hotel Collection by Best Western

Daily buffet breakfast (GBP 12.95 per person)
Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib
Property grounds
Reception
Porch

Reviews

7.0 out of 10
Good

Popular amenities

  • Housekeeping
  • Parking included
  • Laundry
  • Free WiFi
  • Business services
$91
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
London Road, Bourne End, Hemel Hempstead, England, HP1 2RJ
  • The Snow Centre
    ‪5 min drive‬
  • Warner Bros. Studio Tour London
    ‪9 min drive‬
  • ZSL Whipsnade Zoo
    ‪26 min drive‬
  • London (LTN-Luton)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 2 Twin Beds, Non Smoking

  • 323 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking, View

Standard Room, 1 Double Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Standard Room, 1 Double Bed, Non Smoking, View

7.6 out of 10
Good
(10 reviews)
  • 320 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Room, Multiple Beds, Non Smoking

Family Room, Multiple Beds, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Family Room, Multiple Beds, Non Smoking

  • 427 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Room, 1 King Bed, Non Smoking

Superior Room, 1 King Bed, Non Smoking | Desk, laptop workspace, iron/ironing board, travel crib

Superior Room, 1 King Bed, Non Smoking

8.4 out of 10
Very good
(6 reviews)
  • 391 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

The Watermill Hotel, Sure Hotel Collection by Best Western

3-star Hemel Hempstead hotel with free in-room WiFi
This smoke-free hotel features a business center, conference space, and dry cleaning. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, express check-out, and wedding services. Change of towels is available on request.
The Watermill Hotel, Sure Hotel Collection by Best Western offers 71 accommodations with complimentary bottled water and hair dryers. This Hemel Hempstead hotel provides complimentary wireless Internet access.

Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and portable fans. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Public areas are equipped with complimentary wireless Internet access. This 3-star property offers access to a business center and 7 meeting rooms. This business-friendly hotel also offers a terrace, barbecue grills, and a garden. Onsite self parking is complimentary.

The Watermill Hotel, Sure Hotel Collection by Best Western is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 7 AM and 9:30 AM and on weekends between 8 AM and 10 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 9:30 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 12.95 for adults and GBP 6.95 for children

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Travel crib

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 7 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • Assistive listening devices
  • Thin carpet in room
  • Upper floors accessible by stairs only

More

  • 2 floors
  • 4 buildings
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Electric kettle
  • Free bottled water
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 6:30 AM - 11:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately GBP 12.95 for adults and GBP 6.95 for children
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Watermill
Best Western Watermill Hemel Hempstead
Best Western Watermill Hotel
Best Western Watermill Hotel Hemel Hempstead
Hotel Watermill
Watermill Best Western
Watermill Best Western Hotel
Watermill Hotel
Best Western Hemel Hempstead
Hemel Hempstead Best Western
Watermill Hotel Hemel Hempstead
Watermill Hemel Hempstead
The Watermill Hotel Sure Hotel Collection by Best Western
The Watermill Hotel, Sure Hotel Collection by Best Western Hotel

The Watermill Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 64 out of 323 reviews
Rating 8 - Good. 107 out of 323 reviews
Rating 6 - Okay. 81 out of 323 reviews
Rating 4 - Poor. 42 out of 323 reviews
Rating 2 - Terrible. 29 out of 323 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Anne

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The staff were very attentive and helpful so full marks to the staff. The room was clean and very quiet. The air conditioning didnt stay on, and kept flashing green in the night which meant we had to keep waking up to reset it. The property and furnishings were a little tired. The cooked breakfast was ok, but not hot enough which was made worse by being served on cold plates. The staff were definitely the best aspect of the hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Michael

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

8/10 Good

Ian

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice facility. O ly drawback was the resturant and bar were closed, and the two pubs across the street didn't have food Monday evening.
Stayed 2 nights in Jun 2025

8/10 Good

Jodie

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

Martin

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Josephine, Waterloo

Traveled with partner
Liked: Cleanliness, staff & service
The hotel could do with updating. However, it was clean and comfortable. Staff were friendly and helpful. There are two excellent pubs across the road.
Stayed 1 night in May 2025

8/10 Good

Chris

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Taps need new washers. Bath plug did not seal
Stayed 1 night in May 2025

10/10 Excellent

Neil

Business traveler
Liked: Cleanliness, staff & service, room comfort
Although this hotel is slightly outdated, could probably do with a freshern up (the reception smelt a bit musky). The receptionist was lovely and the hotel staff very friendly. The bed was suprisingly comfortable and I slept well.
Stayed 1 night in May 2025

8/10 Good

Martin

Traveled with partner
No food facilities other than breakfast but do offer a 10% discount on food and drinks at the White Horse pub across the road
Stayed 2 nights in May 2025

8/10 Good

Godwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Amanda

Stayed 2 nights in May 2025

6/10 Okay

Sue

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Property was a little dated and could do with a make over breakfast was included but we missed 1st days as didnt open till 8am and we had to leave by 7.30am to get to where we where going they did say they would arrange for us to have some croissants but nobody was around!!! Water needed to be hotter in bath room was impossible to fill bath as water not hot enough and would have taken hours to fill then be cold. Bar and restaurant where not open. Breakfast on 2nd day available had to wait to be refilled and could have done with being warmer.
Stayed 2 nights in May 2025

8/10 Good

Dave

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Robert

Traveled with group
Liked: Staff & service

Definitely recommend.

Lovely location, friendly/helpful staff, great value.
Stayed 1 night in May 2025

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Watermill hotel

I love how peaceful it is here, there are 3 lovely pubs, all different in menus and atmosphere, and its only a half hour walk to drift limits london motor circuit or another lovely eatery, the fishery inn. The accommodation has free widi, spacious parking, a decking area with a lovely view of the river and the staff are very helpful and polite. Ill definitely bbe back again and again
Stayed 1 night in Apr 2025

10/10 Excellent

elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Watermill

Lovely peaceful stay, 2 pubs right opposite and the beautiful fishery inn 10 mins down the road. Drift limits is 20 minute walk and easy to find.
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Mike

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A Room with a View

Part of the Sure Collection of Best Western. Really nice setting with 2 pubs directly across the road for dining options. My room was on the ground level and looked directly on to the car park so the car was only a few feet from the door which was really convenient. Really nice and friendly staff and very helpful. The room was really well decorated, up to date and clean. A nice big, comfy bed and double headed shower. There was a lovely view of the river which ran outside of the hotel. Breakfast was really well cooked and got the day off to the best start. Great value for money stay with only a couple of minor things stopping a 5 out of 5 review but would definitely look to stay here again.
Stayed 1 night in Apr 2025

10/10 Excellent

Shaun

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Judith

Stayed 1 night in Mar 2025

2/10 Terrible

darren

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice property for our stop over

Lovely property for our stay, staff were lovely especially Shawn. Only stopped here to break up my journey home. Nice Pub/restaurants just across the road in a nice location
Stayed 1 night in Mar 2025

6/10 Okay

Peter

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bathroom poor condition, panelling on inside of door hanging off. Shower curtain has black mold. Carpet seemed dirty.
Stayed 1 night in Mar 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, room comfort

Two night break.

We had a happy 2 night stay meeting family in the area.Our room was very clean and beds very comfortable.We had a very gd breakfast cooked to suit our needs.Shawn was available to help us settle in and answer any queries.
Stayed 2 nights in Mar 2025