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Aloft Houston Downtown

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aloft Houston Downtown

Terrace/patio
Exterior
Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
aloft, Room, 2 Queen Beds | Pillowtop beds, in-room safe, desk, iron/ironing board
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
820 Fannin Street, Houston, TX, 77002
  • House of Blues Houston
    6 min walk
  • Table 7 Bistro
    1 min walk
  • Central Station Rusk
    1 min walk
  • Houston, TX (HOU-William P. Hobby)
    30 min drive

Room options

View all photos for Room, 1 King Bed (Hearing Accessible)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Hearing Accessible)

  • 297 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Pillowtop beds, in-room safe, desk, iron/ironing board

aloft, Room, 1 King Bed

  • 297 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, iron/ironing board

aloft, Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 299 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 299 sq ft
  • Sleeps 2
  • 1 King Bed

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includes taxes & fees
Jan 1 - Jan 2
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About this property

Aloft Houston Downtown

3-star hotel in Downtown Houston
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Aloft Houston Downtown offers 168 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 43-inch LED televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Aloft Houston Downtown features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 5 meeting rooms. This business-friendly hotel also offers a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Aloft Houston Downtown is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning.
W XYZ bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50 per day; includes in/out privileges)

Food and drink

  • Daily continental breakfast available for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • W XYZ bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Lever door handles
  • Low-height counter and sink (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 10 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
The following facilities are closed on Friday and Saturday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per day, plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • 0.75 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 10 for children
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per day plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft Houston Downtown Hotel
Aloft Houston By The Galleria Hotel
Aloft Houston Downtown Hotel
Aloft Houston Downtown Houston
Aloft Houston Downtown Hotel Houston
Aloft Houston Downtown a Marriott Hotel

Aloft Houston Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 452 out of 1002 reviews" "
Rating 8 - Good. 241 out of 1002 reviews" "
Rating 6 - Okay. 116 out of 1002 reviews" "
Rating 4 - Poor. 92 out of 1002 reviews" "
Rating 2 - Terrible. 101 out of 1002 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Guillermo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

iris

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked howl it was located in a central spot. Didnt like thst only 2 elevator worked and only 1 access to lobby
Stayed 2 nights in Sep 2024

8/10 Good

Keshia

Traveled with partner
Liked: Amenities, property conditions & facilities
The staff was very helpful
Stayed 2 nights in Sep 2024

6/10 Okay

Symon

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property but a lot of homeless folks begging around the hotel, and the tram is very noisy - from 4am all day
Stayed 2 nights in Sep 2024

4/10 Poor

Karlyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Absolute dump. The pool was a rotten green colour and out of use and the rooftop bar was never open when it should've been. Our room window faced a brick wall and was very rough around the edges. The only saving grace were the valet staff and the guy working behind the bar. It was nothing whatsoever like the pictures.
Stayed 3 nights in Aug 2024

4/10 Poor

Ajah

Stayed 2 nights in Jul 2024

2/10 Terrible

Romansa

Stayed 5 nights in Aug 2024

2/10 Terrible

Waranya

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Lacy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

4/10 Poor

Alexus

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 3 nights in Jul 2024

2/10 Terrible

Eric

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Overall terrible property don’t stay here if you can’t avoid it
Stayed 1 night in Aug 2024

2/10 Terrible

Charlotte

Traveled with group
Disliked: Cleanliness, staff & service
Very disappointing stay!
Upon trying to check in, their software was down & after a couple of hours, they manually checked us in with pen & paper. We checked in on Friday & checked out on Monday. We never received a room key & had to be escorted to our room each time. The air conditioning wasn’t working properly & had to get up several times during the night to start the a/c. We were never offered clean towels. Only one time did we have hot water in shower. The pool wasn’t open & bar wasn’t open. I can say though that the people at the front desk were very kind, as I know they had no control over it. We were told upon checking out that we should get refund or points but haven’t heard from anyone!
Stayed 3 nights in Aug 2024

6/10 Okay

rebeca

Stayed 2 nights in Jul 2024

2/10 Terrible

Jasmine

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t have a proper check in never received a room key had to be walked to room and let in hotel by staff everytime we left room was not cleaned the whole stay my friends room was cancelled so we had to be cramped up in one room over all the worst experience ever and no accommodation was made staff was not trying to make you feel better just kept saying there nothing they can do
Stayed 3 nights in Aug 2024

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

2/10 Terrible

Teneen

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
A nightmare at Aloft
The hotel gave us a room on the 5th floor the widow was facing a brick wall 👀👀 There was a painting on the wall that fell off in the middle of the night scared me to death. The elevator stopped working and the computer system shut down and they have no idea when the home will come off my card.
Stayed 4 nights in Jul 2024

8/10 Good

Jasmina

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

8/10 Good

brandi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside was nice, the air conditioning in the room didn’t cool the room as it should’ve. The lobby’s were cooler than our room. Other than that I would stay here again
Stayed 2 nights in Aug 2024

6/10 Okay

Chris

Traveled with partner
Liked: Cleanliness
The room was great but the other facilities were average. There were huge difficulties finding a park to wait for valet. There was only 1 valet and he was run off his feet.
Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Francisco

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently near stadiums
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
Horrible place
Super late check in past 3:00 pm, lots of maintenance issues with the room, the restroom door was full of urine. Horrible place!
Stayed 1 night in Jul 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024