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Aloft Houston Downtown

3.0 star property

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Photo gallery for Aloft Houston Downtown

View from property
Outdoor pool, open 7:00 AM to 11:00 PM, sun loungers
Exterior
View from property
aloft, Room, 2 Queen Beds | Pillowtop beds, in-room safe, desk, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • 24/7 front desk
  • Parking available
  • Laundry

Explore the area

Map
820 Fannin Street, Houston, TX, 77002
  • Houston, TX (HOU-William P. Hobby)
    ‪30 min drive‬

Room options

View all photos for Room, 1 King Bed (Hearing Accessible)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Hearing Accessible)

  • 297 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 1 King Bed

Pillowtop beds, in-room safe, desk, iron/ironing board

aloft, Room, 1 King Bed

  • 297 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

Pillowtop beds, in-room safe, desk, iron/ironing board

aloft, Room, 2 Queen Beds

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 299 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Mobility Accessible, Roll-In Shower)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds (Hearing Accessible)

  • 344 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Pillowtop beds, in-room safe, desk, iron/ironing board

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • 299 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Property amenity

Holiday Inn Houston Downtown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (1324)
The price is $139
per night
$180 total
includes taxes & fees
Apr 12 - Apr 13
Holiday Inn Houston Downtown by IHG

About this property

Aloft Houston Downtown

3-star hotel in Downtown Houston
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.
Aloft Houston Downtown offers 168 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. 43-inch LED televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Aloft Houston Downtown features an outdoor pool and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3-star property consist of a 24-hour business center and 5 meeting rooms. This business-friendly hotel also offers a terrace, coffee/tea in a common area, and complimentary newspapers in the lobby. Onsite parking is available (surcharge).

Aloft Houston Downtown is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning.
W XYZ bar - This bar serves dinner and light fare.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (USD 50 per day; includes in/out privileges)

Food and drink

  • Daily continental breakfast available for a fee: USD 10 for adults and USD 10 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • W XYZ bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • 5 meeting rooms
  • Computer station

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Lever door handles
  • Low-height counter and sink (36 inches high)
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 10 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2016
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 43-inch LED TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 50
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
The following facilities are closed on Friday and Saturday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per day, plus a one-time cleaning fee of USD 50.00
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 150.00 per accommodation, per stay
  • 0.75 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 10 for children
  • Valet parking fee: USD 50 per day (in/out privileges)
  • Pet fee: USD 50 per accommodation, per day plus USD 50.00 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 11:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Construction is underway at a neighboring building and there may be noise disturbance from the construction work
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aloft Houston Downtown Hotel
Aloft Houston By The Galleria Hotel
Aloft Houston Downtown Hotel
Aloft Houston Downtown Houston
Aloft Houston Downtown Hotel Houston
Aloft Houston Downtown a Marriott Hotel

Aloft Houston Downtown Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 494 out of 1077 reviews
Rating 8 - Good. 260 out of 1077 reviews
Rating 6 - Okay. 124 out of 1077 reviews
Rating 4 - Poor. 93 out of 1077 reviews
Rating 2 - Terrible. 106 out of 1077 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Everlyne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A very nice place to stay good reception
Stayed 1 night in Dec 2024

10/10 Excellent

Joyce

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the area it was in the center of everything, the hotel was such a vibe, you can just stay the hotel and have a great time!
Stayed 2 nights in Sep 2024

10/10 Excellent

Deja

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place also shout out to Anthony who is the person at the front desk thank you for the birthday gift
Stayed 2 nights in Dec 2024

10/10 Excellent

Velma, SugarLand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the vibe.
Stayed 2 nights in Dec 2024

8/10 Good

Diamond

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoyed the property, my issue is with valet. I waited over 35 minutes after my retrieval request and gave up after 40 minutes, which is when I received the new notification that my vehicle had been brought to me. I came down in person and waited and by 12:46am, I’d already been waiting 35:01 minutes (which I have screenshots for). I was given a number to the manager George and when I called, he laughed in my face and hung up and then didn’t return my call. Unfortunately, I have no other way of contacting or getting the attention of the hotel or valet unless there’s a negative review, since my attempts in person and on the phone have been unsuccessful.
Stayed 1 night in Dec 2024

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff. Comfortable room. Always happy with Aloft.
Stayed 1 night in Nov 2024

8/10 Good

Gema

Stayed 1 night in Nov 2024

2/10 Terrible

Alexis

Stayed 3 nights in Nov 2024

10/10 Excellent

Gwendolyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Keita

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2024

8/10 Good

Brad, Texas City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2024

10/10 Excellent

Tramekia

Stayed 1 night in Oct 2024

8/10 Good

Louis

Traveled with group
Liked: Amenities
The staff was very helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Summer

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In a great downtown location with restaurants that you can walk to.
Stayed 1 night in Nov 2024

10/10 Excellent

Travis

Stayed 2 nights in Oct 2024

10/10 Excellent

Myasia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiance and I loved our stay here. Very clean and upbeat and the staff were very sweet!
Stayed 2 nights in Oct 2024

8/10 Good

Jamarcus

Liked: Cleanliness, staff & service, property conditions & facilities
The property was nice but some things are confusing. The staff are not friendly as they should and are not aware of what’s going on to explain it better to guest.
Stayed 2 nights in Nov 2024

8/10 Good

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice
Stayed 1 night in Oct 2024

4/10 Poor

Jesus

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Expensive valet parking, just one of two elevators working, nobody cleaned my room up for 3 days until I complained, roof pool was dirty,
Stayed 6 nights in Oct 2024

10/10 Excellent

ruoxi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Hotel worked half the time missing mirror or something in between the beds can see where it was but room was clean
Stayed 1 night in Oct 2024

2/10 Terrible

Cassandra

Disliked: Cleanliness, property conditions & facilities
Nothing..
Stayed 2 nights in Oct 2024

4/10 Poor

Work

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Aloft Houston disappoints
Room not ready at check in. Waited 30 minutes. Bathroom sink clogged. No shampoo but 2 conditioners. Only one cup and one bag of coffee. Old coffee filter still in machine from previous guest. In room phone disconnected. Toilet seat ajar and about to fall off. When requesting to have things fixed, the sink was addressed, but nothing else. Not staying here again, and cannot recommend this hotel to others.
Stayed 2 nights in Oct 2024

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Ummm the toilet was IN the shower. And there was no drainage. And it’s not like there was a plumbing issue. It was clearly designed that way, where the water that inevitably would be all over the toilet itself and the floor surrounding it would not be able to drain - it was going to have to air dry. And speaking of toilets, the water and contents splashed out when you flushed. There was only one elevator working the whole time. The floors of the hallways were filthy. They were “out of room keys” so we couldn’t get more than one. Which is a pain if ever you are going in different directions or at different times (which with 4 people, we were). The valet attendants were very friendly, which unfortunately is about the only thing positive I can say about our stay. I guess while we’re at it I will say that there were no smoking signs EVERYWHERE but it smelled like no one could read those. It was overpowering and off-putting. But I think without the horrible toilet situation I probably would not have been motivated to write such a negative review.
Stayed 2 nights in Oct 2024