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Best Western Cy-Fair

2.5 star property

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Photo gallery for Best Western Cy-Fair

Free breakfast
Exterior
Outdoor pool, sun loungers
Suite, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, down comforters, in-room safe, desk
Free breakfast

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Parking included
$74
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
20035 Northwest Fwy, Houston, TX, 77065
  • Traders Village
    ‪3 min drive‬
  • Berry Center
    ‪10 min drive‬
  • Willowbrook Mall
    ‪11 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪42 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Accessible, Bathtub

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Bathtub

  • 220 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible, Non Smoking

Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 Queen Bed, Accessible, Non Smoking

  • 219 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking (with Sofabed)

Suite, 1 King Bed, Non Smoking (with Sofabed) | Premium bedding, down comforters, in-room safe, desk

Suite, 1 King Bed, Non Smoking (with Sofabed)

  • 440 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 213 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, down comforters, in-room safe, desk

Standard Room, 2 Queen Beds, Non Smoking

  • 213 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Best Western Cy-Fair

Hotel in FM 1960
This hotel features an outdoor pool, a 24-hour fitness center, and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Housekeeping is available on request.
Best Western Cy-Fair offers 61 accommodations with safes and complimentary newspapers. Beds feature down comforters and premium bedding. 32-inch LCD televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Best Western Cy-Fair features an outdoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site. A total renovation of this property was completed in April 2025.

Best Western Cy-Fair has designated areas for smoking.

A complimentary breakfast is offered.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free breakfast available
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Business center

Outdoors

  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Built in 1996
  • Designated smoking areas
  • Renovated entire property - April 2025

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hampton Inn Hotel Houston Northwest
Hampton Inn Houston Northwest
Hampton Inn Houston Northwest Hotel Houston
Houston Hampton Inn
Hampton Inn Houston Northwest Hotel
Best Western Cy-Fair Hotel
Best Western Cy-Fair Houston
Hampton Inn Houston Northwest
Best Western Cy-Fair Hotel Houston

Reviews

Best Western Cy-Fair Reviews

8.0

Very Good

8.6/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

8.0/10

Property conditions & facilities

5.8/10

Eco-friendliness
Rating 10 - Excellent. 433 out of 945 reviews
Rating 8 - Good. 253 out of 945 reviews
Rating 6 - Okay. 110 out of 945 reviews
Rating 4 - Poor. 66 out of 945 reviews
Rating 2 - Terrible. 83 out of 945 reviews

Reviews

2/10 Terrible

Madeleine

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I saw illegal activity in the parking lot. There were people hovering around all the stairways and different people going in and out of the same room. My uber warned me about the place. We went around the property once and I knew I needed to book somewhere else. The picture of the pool is also false advertising and didn’t even have water filled all the way up in it. Some of the doors to the rooms do not lock properly. I booked this place because of the photos and that it says it’s a “best western” it is not. It’s a Travelodge with a super sketchy atmosphere. Please beware!
Stayed 1 night in Jun 2025

10/10 Excellent

Zuleka

Liked: Cleanliness, staff & service
The property is being remodeled and changed to a new name from the old name so some things were out of place but my day was very nice and the room was very clean. Breakfast was good also.
Stayed 1 night in May 2025

8/10 Good

Alex

Stayed 1 night in Jun 2025

2/10 Terrible

Derek

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is busted. Was under renovations when I was there. Front door didn’t shut, no sign on the building, elevator didn’t work. When I walked into my room at midnight for the first time, there was two randos sleeping in the room that I PAID FOR AND HAD KEYS!!! I was pissed off and the front desk had ZERO employees on site, 3 security guards who could only give me a spare single room for us 4 people. I told them you better not let nobody else in here or I’ll John wick them mfs in my room. DO NOT COME HERE.
Stayed 1 night in Jun 2025

2/10 Terrible

Génesis

Stayed 1 night in Jun 2025

6/10 Okay

Neal

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service

OK place.

Nice little hotel, rooms were clean and comfortable. The location is not the best. The parking lot had suspicious activities, when I told the front desk they were not concerned. Made it through the night fine and the breakfast was not bad at all.
Stayed 1 night in Jun 2025

2/10 Terrible

Kendrick

I was told once I made it, I had a hundred cash deposit. It should be advertised bigger or in a certain area to customers to know ahead of time. I still can’t get no solid response on what happening, or how I can get a refund.
Stayed 1 night in Jun 2025

4/10 Poor

Tremaine, Toronto

Business traveler
Liked: Cleanliness, amenities
The staff were friendly however upon my evening arrival the room I was given wasn’t cleaned and the tv was on. I was given another room which I appreciated but the floors were dirty, I killed a big roach and there was someone else’s hair on the towels.
Stayed 3 nights in Jun 2025

6/10 Okay

Oleg

Stayed 1 night in Jun 2025

6/10 Okay

Rhonda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was not properly cleaned there was hair grease or something all over the headboard and window, a dirty towel left hanging on the back of bathroom door and trash behind the door . Fridge did not cool properly. The elevator did not work nor did the washing machine. Halls were very dirty as well as parking lot. Pool furniture was in bad shape and had no umbrellas or shade . Every where went inside and outside smelled of marijuana . Prostitutes and others all around .
Stayed 3 nights in Jun 2025

2/10 Terrible

Jason

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elevators didn't work. Washer out of order. Lobby, hallways and breakfast area smelled like weed 24/7. Cans of febreeze available on lobby counter and lounge but didn't help. No shampoo in room or lobby or housekeeping room.
Stayed 1 night in Jun 2025

8/10 Good

maria

Stayed 1 night in Jun 2025

2/10 Terrible

Elijah

Stayed 2 nights in May 2025

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean, the staff was extremely gracious & the breakfast was exceptionally good. I would defiantly stay here agsin & again.
Stayed 1 night in May 2025

6/10 Okay

Dorian

Stayed 1 night in May 2025

8/10 Good

jessica

Traveled with group
Liked: Cleanliness, staff & service, amenities
MY STAY IN ROOM WAS GOOD ,HALLWAYS VERY HOT , TOO MANY HOMELESS PEOPLE AROUND , GROUNDS WERE NOT VERY CLEAN AROUND AREA , COFFEE FOR THE GUEST WAS COLD ,
Stayed 3 nights in May 2025

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 1 night in May 2025

10/10 Excellent

Paul

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Jan 2025

4/10 Poor

SAIRA

Disliked: Cleanliness, staff & service, property conditions & facilities
Whole 3 floor was closed for construction Noisy Breakfast was joke.
Stayed 1 night in Dec 2024

2/10 Terrible

Valerie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty
Stayed 1 night in Sep 2024

2/10 Terrible

Austin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

David, San Antonio

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Didn’t know it was under construction/remodel. Lobby is a real mess. No hot water, room condition was marginal. I think it might have been an attempt at remodeling but the workmanship was extremely poor. Will say the breakfast was decent. Day clerk at front folding table was very rude
Stayed 2 nights in Nov 2024

2/10 Terrible

Amandeep

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Dennis

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was under construction without telling us at time of booking. Breakfast was worst I've experienced. Elevator broke down with one of our group inside...a single, 80 yr old woman stuck inside it for 30 minutes! I'll never stay at a Hampton property again!!!
Stayed 3 nights in Nov 2024