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Best Western Plus Heritage Inn

3.0 star property

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Photo gallery for Best Western Plus Heritage Inn

Reception
Exterior
Outdoor pool, open 10:00 AM to 10:00 PM, sun loungers
Laundry room
Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Laundry
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Houston, TX
  • Port of Houston
    ‪7 min drive‬
  • Daikin Park
    ‪9 min drive‬
  • George R. Brown Convention Center
    ‪11 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪14 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Accessible, Non Smoking

  • 366 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed) | Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Accessible, Non Smoking (with Sofabed)

  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Quality Inn

  • Breakfast included
  • Parking included
  • Free WiFi
  • Air conditioning
3.5 out of 5, Good, (560)
The price is $65
per night
$75 total
includes taxes & fees
Mar 6 - Mar 7
Quality Inn

About this property

Best Western Plus Heritage Inn

Hotel in Northeast Houston
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and dry cleaning are onsite.
Best Western Plus Heritage Inn offers 62 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch LED televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathtubs or showers with hydromassage showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Best Western Plus Heritage Inn features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. A 24-hour business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, multilingual staff, and gift shops/newsstands. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Plus Heritage Inn is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6 AM and 9 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 1999
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LED TV with premium cable/satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards, debit cards, mobile payments, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 10:00 AM to 10:00 PM
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Best Western Heritage Houston
Best Western Heritage Inn Houston
Houston Best Western
Houston Best Western plus
Best Western Plus east Houston heritage Inn
Best Western Plus Inn Suites I-10 EAST
Best Western Plus Houston heritage Inn Channelview
Best Western Plus Jacinto city heritage Inn
Best Western Plus Houston cloverleaf
Best Western Plus Houston north shore
Best Western Plus Houston heritage Inn & Suites Hotel
Best Western I-10 EAST Houston
Best Western Plus Channelview
Best Western Plus heritage Inn galena park
Best Western Plus heritage Inn port Houston
Best Western east downtown Houston
Best Western Plus heritage Hotel I-10 EAST
Best Western Plus heritage Inn And Suites

Best Western Plus Heritage Inn Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 270 out of 589 reviews
Rating 8 - Good. 158 out of 589 reviews
Rating 6 - Okay. 64 out of 589 reviews
Rating 4 - Poor. 37 out of 589 reviews
Rating 2 - Terrible. 60 out of 589 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Felipe

Stayed 1 night in Nov 2024

6/10 Okay

John, Houston

Business traveler, Traveled with family
Liked: Amenities
The first-floor carpet was not cleaned. You can see the tracks on the carpet. Need to have REAL eggs instead of those patty eggs. For the coffee get some Delight Hazelnut.
Stayed 1 night in Nov 2024

10/10 Excellent

Garreth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

10/10 Excellent

Veronica, rio grande

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience staying here.
Stayed 1 night in Sep 2024

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

kennesty

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my worst experience at a hotel in Houston. I paid the $100 and was told that I was refunded on my check out date 10/19 and I have yet to receive my refund. My room also had roaches I had to keep my bags on the tables .
Stayed 1 night in Oct 2024

8/10 Good

SWARNALATHA

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in Oct 2024

8/10 Good

Adan, Greensboro

Liked: Cleanliness
Front desk staff no very professional and kinda rude.
Stayed 1 night in Oct 2024

6/10 Okay

Christopher A

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My biggest complaint would be a sign stating no visitors. I understand not wanting to have people rent out the rooms for parties, but as a grown adult if I have somebody visit my room it's not their business. Most importantly when you make a reservation online that is not refundable, you are not informed of this. Totally ridiculous.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, room comfort
Bad experience overall
The front desk host was heavy set older woman who was very rude to me during my stay here. The lady made me feel very uncomfortable and berated me over breakfast. I was trying to grab food for my sick boyfriend when she walked up and gave me attitude for no reason and then proceeded to stare at me uncomfortably from the front desk as if I did something wrong which did not make me feel welcomed as a guest here. I didn't see her singling out any other guests when there were plenty of loud guests in the breakfast area and families with unattended children running around, but she had a problem with me grabbing food for my sick boyfriend. It didn't need to escalate to this level, but I did not appreciate the rude behavior this front desk person gave me for doing absolutely nothing wrong. We will not be returning to this hotel ever after this terrible experience we had. Also it is nowhere close to the convention center in Houston traffic.
Stayed 1 night in Oct 2024

10/10 Excellent

Jillian

Stayed 1 night in Oct 2024

4/10 Poor

Frank, Slidell

Room was descent except no USB plug, marijuana smell in elevator, check in was very slow
Stayed 1 night in Oct 2024

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

6/10 Okay

Esperanza

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Horrible front desk service
The stay would have been much better and had I not expected the horrible customer service from I believe the front desk clerk Eva. She was very rude in her tone and delivery of responses. I felt as if I was a bother and irrelevant. As I was waiting on my bags I also overheard her on the phone with a customer and she displayed the same horrible customer service. From my understanding she has been there 18 years. I find it hard to believe that she hasn’t had any complaints. Had it not been for the younger clerk Merilyn I believe I would have left. She was extremely nice and apologized for my bad experience. I hope that the clerk gets held accountable for the horrible service if not consider a new career because she clearly seems miserable. It’s unfortunate that people like her represent your establishment.
Stayed 2 nights in Oct 2024

8/10 Good

Soha

Traveled with family
Disliked: Cleanliness, property conditions & facilities
it's a bit old
Stayed 3 nights in Sep 2024

8/10 Good

Clinton

Liked: Cleanliness
Slow service, slow check in
Stayed 1 night in Sep 2024

6/10 Okay

Kelly

Traveled with family and small children
Liked: Cleanliness
Disliked: Staff & service
Rooms that faced the road were extremely noisy due to the high volume of traffic on the major road. The hotel is along the access road and has an interstate pedestrian bridge right next to it. The AC in Room 211 left the room smelling musty. The odor was very strong The clothes left on the chair by the AC overnight were wet in the morning and the moisture warped a book that was left on the nightstand. The check-in clerk was on her phone and did not immediately greet me as I was standing at the desk. She gave us no information when we checked in such as the location of the room- the best door to enter to get to our room, details about only one way in and out of the back gated parking lot, where the elevators were, what time breakfast was served, or the Wifi password. I have no idea who trained her, but she failed to do her job with our check-in. She did not mention ANY of that important information. Breakfast was good. The covers on the bed were too thin and the bed was rock hard. I would not recommend this motel for more than one night.
Stayed 1 night in Sep 2024

8/10 Good

Abel

Traveled with partner
The requirement to place $100 incidental is reflection of the types of clientele they serve. The room was adequate and we did have a safe stay with no issues.
Stayed 1 night in Sep 2024

10/10 Excellent

Maria isabel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay
Stayed 3 nights in Sep 2024

2/10 Terrible

Maribel

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Got double charged for the room. Called yo get an address since the Expedia app was giving me something different and was told they couldn’t give me the address. When I finally was given a key there was someone in my room and was told by the receptionist that the door was probably left open and someone went in there…
Stayed 1 night in Aug 2024

4/10 Poor

Robert

Stayed 1 night in Jun 2024

2/10 Terrible

Theodore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

4/10 Poor

Robert

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
While checking in, I was forced to smell burning Marijuana. When i inquired about, i was informed that many guests will go to the back court area to smoke marijuana. I had to take a moment and question whether or not I was in Texas. I understand there are certain behaviors that are difficult to deal with, but I would hope Best awestern would work on keeping a more healthy environment at their check in desk.
Stayed 1 night in Jun 2024

8/10 Good

James

Stayed 2 nights in Jun 2024