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Best Western Premier Ashton Suites-Willowbrook

3.0 star property

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Photo gallery for Best Western Premier Ashton Suites-Willowbrook

Pillowtop beds, in-room safe, desk, laptop workspace
Reception
Pillowtop beds, in-room safe, desk, laptop workspace
Pillowtop beds, in-room safe, desk, laptop workspace
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Breakfast included
  • Housekeeping
  • Laundry
$89
includes taxes & fees
Dec 2 - Dec 3

Explore the area

View in a map
7495 W Greens Road, Houston, TX, 77064
  • Place, Willowbrook Mall
    ‪7 min walk‬
  • Place, Mountasia Houston
    ‪7 min walk‬
  • Place, Houston Methodist Willowbrook Hospital
    ‪2 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪18 min drive‬

Room options

View all photos for Suite, 1 King Bed, Accessible, Kitchen

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible, Kitchen

  • 480 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed)

  • 480 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking (with Sofabed)

8.8 out of 10
Excellent
(5 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (with Sofabed)

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (with Sofabed)

  • 450 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Pillowtop beds, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.0 out of 10
Very good
(6 reviews)
  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible

Pillowtop beds, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • 450 sq ft
  • Sleeps 4
  • 2 Queen Beds

Accessible-Suite King Bed, Mobility Accessible, Roll in Shower, Sofabed, Non-Smoking

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Sofabed, Sitting Area, Microwave and Refrigerator, Safe Box

  • Sleeps 4

King Suite with Kitchenette - Disability Access/Non-Smoking

  • Sleeps 4

View all photos for Suite-1 King Bed, Non-Smoking, 2 Room, Sofabed, Sitting Area, Kitchen, Safe Box

Bathroom | Combined shower/tub, free toiletries, hair dryer, towels

Suite-1 King Bed, Non-Smoking, 2 Room, Sofabed, Sitting Area, Kitchen, Safe Box

  • Sleeps 4

Accessible-Suite 2 Queen, Mobility Accessible, Roll in Shower, Sofabed, Non-Smoking

  • Sleeps 6

Suite-2 Queen Beds, Non-Smoking, Sofabed, Sitting Area, Microwave and Refrigerator, Safe Box

  • Sleeps 6

Mobility Accessible 2 Rooms King Suite with Roll In Shower and Kitchen

  • Sleeps 4

Accessible-1 King, Mobility Accessible, Roll In Shower, Sofabed, Work Desk, Non-Smoking

  • Sleeps 4

Standard King Room Sofabed-Non Smoking

  • Sleeps 4

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4

Standard Room, 1 King Bed, Accessible (with Sofabed)

  • Sleeps 4

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About this property

Best Western Premier Ashton Suites-Willowbrook

3-star hotel in Willowbrook
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a snack bar/deli, coffee/tea in a common area, and a seasonal outdoor pool.
Best Western Premier Ashton Suites-Willowbrook offers 68 air-conditioned accommodations with MP3 docking stations and laptop-compatible safes. Beds feature pillowtop mattresses. 50-inch flat-screen televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 6 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 6 years old are not allowed in the swimming pool or fitness facility.

Best Western Premier Ashton Suites-Willowbrook features a 24-hour fitness center and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. A computer station is located on site and wired and wireless Internet access is complimentary.

This 3-star property offers access to a business center and meeting rooms. This business-friendly hotel also offers a vending machine, multilingual staff, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Best Western Premier Ashton Suites-Willowbrook is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
The Premier Bar & Grill - This bar serves dinner only.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • The Premier Bar & Grill

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • Laundry facilities
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Computer station
  • Meeting rooms

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • High-pile carpet in room
  • Low-height electrical outlets in bathroom
  • Pool access ramp on site
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Freezer
  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Administrative fee: USD 100 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Onsite parties or group events are strictly prohibited
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The seasonal pool will be open from April to August
Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not permitted at this property
A car is recommended for transportation to and from this property
Guests under 6 years old are not allowed in the swimming pool or fitness facility, and guests under 6 years old are only allowed in the swimming pool and fitness facility with adult supervision

Property is also known as

Ashton Suites
Best Western Ashton
Best Western Premier Ashton Suites Hotel Houston
Best Western Premier Ashton Suites Houston
Best Western Premier Suites
Best Western Premier Ashton Suites-Willowbrook Hotel Houston
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites
Best Western Premier Ashton Suites Willowbrook
Best Western Premier Ashton Suites-Willowbrook Hotel
Best Western Premier Ashton Suites-Willowbrook Houston
Best Western Premier Ashton Suites-Willowbrook Hotel Houston

Reviews

Best Western Premier Ashton Suites-Willowbrook Reviews

8.4

Very Good

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 432 out of 724 reviews
Rating 8 - Good. 135 out of 724 reviews
Rating 6 - Okay. 60 out of 724 reviews
Rating 4 - Poor. 29 out of 724 reviews
Rating 2 - Terrible. 68 out of 724 reviews

Reviews

10/10 Excellent

Jessica

Stayed 1 night in Aug 2025

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice, very clean and furniture nice. the bed was very comfortable but the pillows were not. the breakfast was not good… the eggs and sausage were dry and looked old. Overall very nice and nice stay. just those two items…
Stayed 1 night in Aug 2025

2/10 Terrible

Kris

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Lukisha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

4/10 Poor

Khadijah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
I was not pleased with my stay for multiple reasons…. They charge you extra for having guest in a space that you have paid for; regardless of their length of stay. Only “registered” guest are allowed to get in the pool; although he claims that wasn’t why he was charging me... The front desk clerk didn’t know the difference between a face towel and a hand towel; when I asked for more after being charged for my guests.. ones that my king suite room could accommodate… I asked him was the hand towel the smallest towel he saw… he lied and said yes… I literally had to go to the room and get an example to show him what I was referring too.. The welcome text also had multiple typos in my name; even after being given my license; not a very warm, welcoming feeling at all.
They block the parking lot off at night.. it was really weird.
Blocked passageway with a white van.
Stayed 2 nights in Aug 2025

2/10 Terrible

Michael

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
awful
Stayed 1 night in Aug 2025

4/10 Poor

Jason

Disliked: Cleanliness, staff & service
We are still here and not very happy. First of all, there is a charge for any child over 12. We have two young teens and had to pay extra for each of them. I’m not sure what costs more, as they know we won’t even be here for breakfast. Then, housekeeping must not have finished our room. There was trash in the bathroom cubby and no toiletries at all. There was little toilet paper and no tissue at all. I called to tell them about it and he was only concerned with whether or not we had a luggage cart in our room. We had to walk down and get all towels, toiletries, toilet paper, and tissue. Then half of our keys didn’t work. The workout room smells moldy, which also can’t be good. There were no towels at the pool,
Stayed 1 night in Aug 2025

10/10 Excellent

Leonard

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoy staying at this hotel and this was my fifth stay.
Stayed 2 nights in Jul 2025

2/10 Terrible

Jose

Stayed 2 nights in Jul 2025

2/10 Terrible

crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for hotel and they told me I get was holding my card 100 for accidentally fee it will be release then I check with my bank and they charge me 97 for my room for no reason there was no damage or nothing I left the room clean they told me my 100 will be release but it wasn’t I had to dispute it my bank I will never use this hotel again
Stayed 1 night in Jul 2025

4/10 Poor

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
My room was at the ground floor, and it was noisy all night long. I was able to slept only 3 hours. Also, AC filter wasn’t clean , got allergies next day.
Stayed 1 night in Jul 2025

10/10 Excellent

Richerra

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was spacious and very clean. It was really quiet the breakfast was pretty good. Clean pool overall great experience.
Stayed 2 nights in Jul 2025

6/10 Okay

Elizabeth, Houston

Traveled with family
Liked: Amenities, property conditions & facilities
Sofa bed with food crumbs
Stayed 1 night in Jul 2025

10/10 Excellent

VISWALINGAM

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall good
Stayed 1 night in Jun 2025

10/10 Excellent

Coleman

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
TV not working in the room. Breakfast should be extended to 10am.
Stayed 1 night in Jul 2025

8/10 Good

Holly

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a good experience overall with one minor hiccup that was resolved.
Stayed 5 nights in Jul 2025

8/10 Good

Fonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Breakfast complaint

My first time staying at a Best Western.. I love the spacious rooms.. my only complaint is that you couldn’t take your breakfast to your room, I had my 76 year old mom with me in another room and she didn’t want to come down and eat breakfast down is the lobby.. And that should be a choice of a paying customer…
Stayed 2 nights in Jul 2025

6/10 Okay

Kwantrell

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Not going to lie room was excellent service not. The staff was stingy on certain items. If you needed extra towels or covers they’re going to ask what you need it for. Be careful if you have visitors just to see you for a couple of minutes or hours you might get charged for having extra. Recommend solo only
Stayed 2 nights in Jun 2025

6/10 Okay

Julian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

2/10 Terrible

Amariona

Disliked: Staff & service, property conditions & facilities
The staff communication is horrible
Stayed 4 nights in Jun 2025

8/10 Good

Michael

Safe but has an adult entertainment club beside it
Stayed 1 night in Jun 2025

10/10 Excellent

Taylor

Traveled with partner
Liked: Cleanliness, amenities
Clean great service
Stayed 2 nights in Jun 2025

10/10 Excellent

Joseph

Stayed 2 nights in Jun 2025

6/10 Okay

Henry

Traveled with family
Liked: Cleanliness, amenities
I didn't like the smell in lobby. Everything else was good
Stayed 5 nights in Jun 2025