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Comfort Suites Northwest - Cy - Fair

2.5 star property

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Suite, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, iron/ironing board, free cribs/infant beds
Pillowtop beds, desk, iron/ironing board, free cribs/infant beds
Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency) | Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Laundry
$74
includes taxes & fees
Sep 16 - Sep 17

Explore the area

View in a map
13355 FM 1960 West, Houston, TX, 77065
  • Traders Village
    ‪3 min drive‬
  • Berry Center
    ‪10 min drive‬
  • Willowbrook Mall
    ‪11 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Suite, Multiple Beds, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 452 sq ft
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

8.2 out of 10
Very good
(11 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking (Efficiency)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Suite, 1 King Bed with Sofa bed, Non Smoking

8.8 out of 10
Excellent
(16 reviews)
  • 450 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking (Small)

Pillowtop beds, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom, Non Smoking (Small)

9.6 out of 10
Exceptional
(11 reviews)
  • 450 sq ft
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, Non Smoking

Flat-screen TV

Suite, Non Smoking

8.4 out of 10
Very good
(25 reviews)
  • 450 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

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About this property

Comfort Suites Northwest - Cy - Fair

Hotel in FM 1960
A fitness center, a business center, and a meeting room are available at this smoke-free hotel. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Comfort Suites Northwest - Cy - Fair offers 56 accommodations with complimentary newspapers and coffee/tea makers. Accommodations have separate sitting areas and include sofa beds and desks. Beds feature pillowtop mattresses. Refrigerators and microwaves are provided.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. Flat-screen televisions come with premium cable channels. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center, multilingual staff, and gift shops/newsstands. Complimentary self parking is available on site.

Comfort Suites Northwest - Cy - Fair is a smoke-free property.

A complimentary buffet breakfast is served between 6:00 AM and 9:00 AM on weekdays.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Gym

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)
  • Sofa bed

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Comfort Suites Hotel Houston
Comfort Suites Houston
Comfort Suites Northwest Cy Fair Hotel
Comfort Suites Cy Fair Hotel
Comfort Suites Northwest Cy Fair
Comfort Suites Cy Fair
Comfort Suites Northwest - Cy - Fair Hotel
Comfort Suites Northwest - Cy - Fair Houston
Comfort Suites Northwest - Cy - Fair Hotel Houston

Comfort Suites Northwest - Cy - Fair Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 855 reviews
Rating 8 - Good. 201 out of 855 reviews
Rating 6 - Okay. 70 out of 855 reviews
Rating 4 - Poor. 26 out of 855 reviews
Rating 2 - Terrible. 32 out of 855 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

9.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Larry

Liked: Cleanliness, room comfort
Disliked: Staff & service
Elevator was not working. No front desk worker in the morning
Stayed 1 night in Jun 2025

6/10 Okay

Loren

Traveled with family
Disliked: Property conditions & facilities
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Dirty and broken

I hate to complain or write a bad review. I booked 2 nights. Didnt sleep well and woke up in pain. Took a shower to work the kinks out and there was a hairball on the inside curtain. Fast forward i spoke to the front desk to see if I could cancel the 2nd night. I was refered to the 3rd party i booked thru, so i chatted with Hotels.com. Rep was nice and called the manager of the hotel who said no refund. The front desk told me they would clean the bathrrom very well. We left in the morning for the day. The couch and ottoman were very worn out and looked like it should be set out on the curb. The elevator was broken and the ice machine didnt work. The breakfast was meh. My husband and i stayed the second night since we were out late, and we slept in the other bed. That one was so bad, my husband and i had to go get massages when we got home. Before heading out i took a shower and the hairball was still there!
Stayed 2 nights in Jun 2025

4/10 Poor

Laila

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was great now it’s not

Things was broken elevator, ice machine, back door
Stayed 2 nights in Jun 2025

2/10 Terrible

Elizabeth

Disliked: Cleanliness, property conditions & facilities, room comfort
The elevator was broken upon arrival, but we were not offered a room on a lower floor. Instead, we had to haul four suitcases up four flights of stairs.
Stayed 1 night in Jun 2025

10/10 Excellent

Hubert

Liked: Cleanliness, property conditions & facilities
Clean and quiet
Stayed 1 night in Jun 2025

2/10 Terrible

Dinorah

Traveled with family
My room was on the third floor and the elevator was not working 😡
Stayed 2 nights in May 2025

8/10 Good

Samatha

Liked: Cleanliness, amenities, property conditions & facilities
Overall stay was good. Room did have a weird smell and the towels had a odor as if left wet too long. Breakfast options were good for my needs.
Stayed 1 night in May 2025

8/10 Good

Amal

Stayed 3 nights in May 2025

10/10 Excellent

Waldo

Liked: Cleanliness
Stayed 2 nights in May 2025

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Room suited our needs. Staff friendly.
Stayed 5 nights in May 2025

8/10 Good

Enrique

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
checking was the worst they have a stupid policy no one checks in before 3 pm so u have 20 people at the lobby waiting till 3pm
Stayed 2 nights in May 2025

8/10 Good

Moriah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Nisha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off the hwy with multiple restaurants in shared parking lot. Very clean and spacious room. Breakfast buffet was minimal but adequate for quick bite with clean large areas to eat. Staff was polite and helpful. Our room was near the vending machine so we did have occasional noise from it but it did not disturb our sleep. Great place for price point.
Stayed 2 nights in May 2025

8/10 Good

Richard

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
It is one of our regular places to stay when visiting Houston. The hotel area is rather crowded with limited parking when busy. The staff were ok, nothing special. The breakfast was minimal at best. The room was clean, however the bed mattress was very soft and lumpy and the small square pillows would smash down to hardly any depth. Both nights were very uncomfortable and restless. The price was acceptable.
Stayed 2 nights in May 2025

8/10 Good

ERIK, grand prairie

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, plenty of parking. Only issue room was a bit warm but shouldn’t be an issue
Stayed 1 night in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After changing rooms because the first one had plumbing problems, the room was great. It had better amenities than the first one.
Stayed 2 nights in May 2025

4/10 Poor

dana

Traveled with family
Disliked: Staff & service

UPSET

I arranged for a 2 night stay with the hotel due to moving for myself and 3 kids, i was given a 1king/1 double sofa. I get to the room and i seen a small mini couch definitely not a double, only one kid could fit. I called the front desk to explain and she said your reservation was for a king bed and single sofa, i said no thats not what my reservation say, after going back and forth with her, i went to show her my reservation, she said oh yea we don't offer double sofa's, all of our sofas are the same size and hotels.com false advertise. So i then asked well why did you tell me i ordered a different room? We went ahead stayed, but then the next morning my kids went to get breakfast, only for the cook to stare at them until they left out and then ask my other daughter if we was staying at the hotel or if the was coming to get food, then the cleaner came by and made my daughter leave the room so she could clean, my rold her but we are not checking out and my daughter was told, she had to leave anyway until she finished. I dont know when that changed that we was made to take housekeeping and second believe me no one was trying to steal no half cooked food from the so called buffet that was definitely a small breakfast. This will be my first and last, but to be comfort inn they definitely need upgrading. I really wanted a refund because the reviews for the hotel had to be made up by people on hotel.com cause there is no way they should have 4.2 stars.
Stayed 2 nights in Apr 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved it

Wow awesome stay!
Stayed 1 night in Mar 2025

6/10 Okay

Viola

Traveled with family
Disliked: Cleanliness, staff & service
I was waiting on my house to get done and had tp stay 2 Weeks. I had to move rooms two times and the air conditioner was not working properly and
Stayed 5 nights in Apr 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service
Clean rooms and comfortable bed
Stayed 1 night in Mar 2025

6/10 Okay

Ronnie

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I Would Prob Stay Again

I was skeptical based off other reviews but I'm glad i didn't let it stop me bc I was on a budget. We were only there 1 night but it was clean and the location was convenient. The person checking us in was not that friendly but the person who assisted the next day with check out was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Tayaporn, Woodside

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again. Everything was great except for strong bleach odor in the room.
Stayed 1 night in Mar 2025

2/10 Terrible

Jeff

Stayed 2 nights in Mar 2025