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Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5 star property

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Photo gallery for Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace
Standard Room, 1 King Bed | Room amenity
Serves breakfast, lunch, and dinner
Exterior
Point of interest

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Parking available
  • Pool
  • Housekeeping

Explore the area

Map
2712 Southwest Fwy, Houston, TX, 77098
  • Richmond Avenue
    ‪7 min walk‬
  • Greenway Plaza
    ‪9 min walk‬
  • Color Factory Houston
    ‪9 min walk‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪41 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 430 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 Bedroom

  • 550 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Worklife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed (Worklife)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (WorkLife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds (WorkLife)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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Exterior

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About this property

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5-star hotel in Greenway Plaza-Upper Kirby
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and self parking.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers 354 accommodations with coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 12000 square feet (1115 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Crowne Plaza Houston Med Ctr-Galleria Area by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
2712 Bistro and Bar - This bar serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2712 Bistro and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 8 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Covered self parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Houston River
Crowne Plaza Houston River Oaks
Crowne Plaza Oaks Houston
Crowne Plaza River Houston
Crowne Plaza River Oaks
Crowne Plaza River Oaks Hotel
Crowne Plaza River Oaks Hotel Houston
Crowne Plaza River Oaks Houston
Houston Crowne Plaza
River Oaks Crowne Plaza Houston
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel

Crowne Plaza Houston Med Ctr-Galleria Area by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 400 out of 1006 reviews
Rating 8 - Good. 216 out of 1006 reviews
Rating 6 - Okay. 146 out of 1006 reviews
Rating 4 - Poor. 104 out of 1006 reviews
Rating 2 - Terrible. 140 out of 1006 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

roy

Stayed 2 nights in Nov 2024

10/10 Excellent

Stephanie

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Marlon

Stayed 2 nights in Oct 2024

10/10 Excellent

Julian

Stayed 1 night in Oct 2024

10/10 Excellent

Ure

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, updated, enjoyed my stay
Stayed 1 night in Nov 2024

4/10 Poor

Cruz

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
cleanliness and untrained staff
Hotel room wasn’t the cleanest. Had a false fire alarm management and safety weren’t trained on how to properly assemble and muster the people.
Stayed 1 night in Oct 2024

2/10 Terrible

KEVIN

Disliked: Staff & service, property conditions & facilities
My stay at this property was riddled with inconveniences, such as no hot or cold water in my room, electrical issues in my room, elevators not working, i would definitely not recommend your establishment to my worst enemy.
Stayed 3 nights in Nov 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was friendly and professional and willing to help.
Stayed 1 night in Nov 2024

10/10 Excellent

Ron

Traveled with family
Liked: Amenities
Maria at check in pleasant and made an easy experience
Stayed 1 night in Nov 2024

8/10 Good

Hayley, River Ridge

Stayed 1 night in Oct 2024

10/10 Excellent

Harley Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay again
Stayed 1 night in Oct 2024

10/10 Excellent

Ziryell

Stayed 3 nights in Oct 2024

2/10 Terrible

Yi

Business traveler
Disliked: Amenities, property conditions & facilities
The water in the bath doesn’t get very hot. I called the front desk and asked for repair yet no improvement. The AC’s heater doesn’t work either. It is one of the worst hotels I’ve stayed. Despite the okay looking on the outside, it is not a good value hotel.
Stayed 2 nights in Nov 2024

10/10 Excellent

Jenessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Leslie

Traveled with family
Only one elevator worked, smelled like mildew, needs upgrades
Stayed 1 night in Nov 2024

10/10 Excellent

ADEBOWALE

Stayed 5 nights in Oct 2024

4/10 Poor

Marvin

Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs a serious overhaul, room was out dated, musty smell, dirty floor, no living room table in the suite, no room service, no ice machine on floor, only 2 out of 4 elevators working, and the female night clerk was very rude. I was very very disappointed.
Stayed 3 nights in Oct 2024

4/10 Poor

Tameki

Liked: Cleanliness, amenities
Disliked: Staff & service
Well at the top of my list is that the staff we're not courteous at all from checking where she didn't care about my concerns to the maintenance staff who got on the elevator and shove the laundry cart into my hand didn't say excuse me even after I said you're hitting me with that looked at me and turned around. Secondly they were painting on my floor and I smell paint fumes for the whole 3 days I was there. I ate in a restaurant twice, one of the reasons I went to Crowne plaza is because their breakfast buffet has always been wonderful. That was not the case this time she had to find the lady come out and cook and when she came out to cook she was not very happy. I asked for an omelette she literally cooked my eggs for 2 seconds they were all runny in the inside of the Omelette horrible experience. I only stayed at this Crowne plaza because when I looked online for hotels that had shuttles to MD Anderson this place came up first. Lo and behold they have no shuttle. When I have to come back from the hospital I ordered wings at the restaurant they were so hard that I couldn't even bite into them. In my room it was a little cold change my thermostat it would never ever change to the 74 setting that I set it on. In fact I kept it on 74 and the room temperature would say so that it had dropped to 69. On my first and second day someone named Christine text me to ask me about my experiences explained my experiences to her and she never got back with me.
Stayed 3 nights in Oct 2024

4/10 Poor

Thomas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Should have stated properly under renovation
Stayed 1 night in Oct 2024

10/10 Excellent

Jeremi

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Sean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No major complaints
Desk service at check in was pretty average. Not overly friendly by any means. Room was ok. TV is small. Bathtub drain wasn't functioning properly. Hotel bar/restaurant was ok. Food was decent. Bar tender was nice.
Stayed 2 nights in Oct 2024

10/10 Excellent

Sharmaine

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Site was clean, smell fresh, room was clean. Staff was professional and helpful.
Stayed 3 nights in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities
Only two elevators working.
Stayed 3 nights in Oct 2024

2/10 Terrible

Courtney

Stayed 2 nights in Oct 2024