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Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5 star property

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Photo gallery for Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace
Serves breakfast, lunch, and dinner
Point of interest
Exterior
Meeting facility

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Gym
  • Breakfast available
$76
includes taxes & fees
Feb 4 - Feb 5

Explore the area

View in a map
2712 Southwest Fwy, Houston, TX, 77098
  • Place, Richmond Avenue
    ‪5 min walk‬
  • Place, Greenway Plaza
    ‪7 min walk‬
  • Place, Lakewood Church
    ‪18 min walk‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪27 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed

7.6 out of 10
Good
(35 reviews)
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds

8.0 out of 10
Very good
(65 reviews)
  • 430 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room

8.4 out of 10
Very good
(11 reviews)
  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed (Worklife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed (Worklife)

7.8 out of 10
Good
(20 reviews)
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (WorkLife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds (WorkLife)

8.0 out of 10
Very good
(11 reviews)
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Junior Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 Bedroom

7.2 out of 10
Good
(5 reviews)
  • 850 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

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About this property

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5-star hotel in Greenway Plaza-Upper Kirby
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers 354 accommodations with coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 9 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Crowne Plaza Houston Med Ctr-Galleria Area by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
2712 Bistro and Bar - This bar serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 25 per day)
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 19 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2712 Bistro and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • 9 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19 per person
  • Covered self parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Houston River
Crowne Plaza Houston River Oaks
Crowne Plaza Oaks Houston
Crowne Plaza River Houston
Crowne Plaza River Oaks
Crowne Plaza River Oaks Hotel
Crowne Plaza River Oaks Hotel Houston
Crowne Plaza River Oaks Houston
Houston Crowne Plaza
River Oaks Crowne Plaza Houston
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel

Crowne Plaza Houston Med Ctr-Galleria Area by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 600 out of 1296 reviews
Rating 8 - Good. 251 out of 1296 reviews
Rating 6 - Okay. 180 out of 1296 reviews
Rating 4 - Poor. 119 out of 1296 reviews
Rating 2 - Terrible. 146 out of 1296 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Jacqueline

Traveled with family
Liked: Cleanliness, amenities
The room was spacious. The staff was helpful.
Stayed 4 nights in Aug 2025

8/10 Good

Brenda

Stayed 4 nights in Oct 2025

4/10 Poor

Qais

Liked: Cleanliness, staff & service, property conditions & facilities
Parking is too expensive
Stayed 5 nights in Sep 2025

8/10 Good

Yuni, Haslet

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The carpet smell very bad, that make us can’t go sleep!! So, we have to use our parfum to make the room smell good ! the toilet is low sit. The shower water is hot !! And it’s hard to adjust to the warm temperatures! The staff was friendly and the location is good to go around.
Stayed 2 nights in Oct 2025

6/10 Okay

Jorge

Liked: Room comfort
Disliked: Staff & service, property conditions & facilities

Okay experience

The room was clean enough. We immediately noticed that there was no body wash or shampoo, no ironing board either. Cleaning staff need training or better management that actually care about their jobs. There were stains on the wall you’d think the cleaning staff would see and clean up. The refrigerator in the lobby was locked so I couldn’t buy the item I wanted My wife thought the bed was comfortable, I thought so as well but I noticed immediately that the mattress had springs in it. I liked that they had what looked to be a restaurant in the lobby that serves breakfast and dinner, along with a full bar if that’s your thing.
Stayed 1 night in Oct 2025

10/10 Excellent

Barry

Stayed 1 night in Oct 2025

10/10 Excellent

Jazmin

Stayed 1 night in Oct 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Sep 2025

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2025

6/10 Okay

Shannon

Liked: Cleanliness
Stayed 2 nights in Sep 2025

10/10 Excellent

YINGWEN, Fort Worth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was so friendly and the hotel is close to every thing. The property is a bit outdated but still in a good condition and very clean!
Stayed 1 night in Oct 2025

10/10 Excellent

nikesha

Stayed 1 night in Oct 2025

2/10 Terrible

Adam

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor Service and Lack of Professionalism

Crown Plaza Hotel has been, by far, the worst hotel experience I’ve ever had. Not only was the service completely unaccommodating, but the staff also showed little interest in resolving even the simplest issues. When I booked my stay, my reservation clearly stated that breakfast was included in the rate (which we paid $21,999). However, upon arrival, we were told otherwise. Even after showing the confirmation email and screenshot with the breakfast inclusion, the staff dismissed it without any effort to verify or assist. During my three-night stay, I also requested a late checkout — first the evening before my departure, and again early in the morning around 9 a.m. Both times, my request was ignored, and no one followed up. The front desk was impossible to reach, as the in-room phone didn’t work the entire stay. To make matters worse, the room was never cleaned or refreshed, and we never received clean towels. For a hotel that carries the Crown Plaza name, this was beyond disappointing. As someone who travels frequently, I would never recommend this hotel to anyone seeking a comfortable or memorable stay. Expect more frustration than satisfaction.
Stayed 3 nights in Oct 2025

8/10 Good

Dr. Shannon M., West Point

Liked: Staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

Rachel

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I fall in the bathroom due to the ceiling was leaking because the toilet upstairs manager never came down to check on me just sent Maintenance and called me on the phone to follow report and as of no one still has not followed up with me and I truly hurt myself
Stayed 3 nights in Sep 2025

10/10 Excellent

Maria Dolores

Stayed 1 night in Sep 2025

6/10 Okay

Anand

Liked: Cleanliness
Parking
Stayed 1 night in Oct 2025

10/10 Excellent

Jo-anne

Liked: Cleanliness, staff & service, property conditions & facilities
Clean Room, Safe place, I was able to rest well after work.
Stayed 3 nights in Sep 2025

10/10 Excellent

Marcelino

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Sep 2025

8/10 Good

Brian, Sun Lakes

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
the hotel room was well equipped and served our needs. Elevators need to be faster, there were 4 total but were slow. Parking structure/area was small.
Stayed 7 nights in Sep 2025

10/10 Excellent

MARK

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Restaurant staff was amazing. Especially the lady that manages it. Front desk staff needs some training. Was not very friendly
Stayed 6 nights in Sep 2025

6/10 Okay

Jody

Stayed 2 nights in Sep 2025

10/10 Excellent

Antwan

Stayed 1 night in Sep 2025

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room and hotel in general were fine. It was clean and comfortable. I would stay here again.
Stayed 2 nights in Sep 2025

8/10 Good

Tracy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly. Easy check in .
Stayed 2 nights in Sep 2025