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Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5 star property

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Photo gallery for Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace
Point of interest
Serves breakfast, lunch, and dinner
Exterior
Standard Room, 1 King Bed | Room amenity

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Parking available
  • Pool
  • Housekeeping

Explore the area

Map
2712 Southwest Fwy, Houston, TX, 77098
  • Houston Zoo
    ‪6 min drive‬
  • MD Anderson Cancer Center
    ‪7 min drive‬
  • Toyota Center
    ‪7 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed

  • City view
  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room

  • City view
  • 430 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds

  • City view
  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 Bedroom

  • City view
  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Worklife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed (Worklife)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (WorkLife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds (WorkLife)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Junior Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

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About this property

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5-star hotel in Greenway Plaza-Upper Kirby
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and self parking.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers 354 accommodations with coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 12000 square feet (1115 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Crowne Plaza Houston Med Ctr-Galleria Area by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
2712 Bistro and Bar - This bar serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2712 Bistro and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 8 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Covered self parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Houston River
Crowne Plaza Houston River Oaks
Crowne Plaza Oaks Houston
Crowne Plaza River Houston
Crowne Plaza River Oaks
Crowne Plaza River Oaks Hotel
Crowne Plaza River Oaks Hotel Houston
Crowne Plaza River Oaks Houston
Houston Crowne Plaza
River Oaks Crowne Plaza Houston
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel

Crowne Plaza Houston Med Ctr-Galleria Area by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 409 out of 1001 reviews
Rating 8 - Good. 205 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 103 out of 1001 reviews
Rating 2 - Terrible. 135 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

James

Stayed 1 night in Dec 2024

10/10 Excellent

Marcy

Traveled with family
Stayed 1 night in Feb 2025

10/10 Excellent

Veronica

Stayed 1 night in Jan 2025

6/10 Okay

Brandon

Stayed 1 night in Jan 2025

8/10 Good

Amilian

Traveled with family
Liked: Cleanliness, staff & service
My room was great. The only complaint that I have is that only two elevators were working in the hotel.
Stayed 2 nights in Jan 2025

2/10 Terrible

Rene

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, the manager is the only professional one there. I requested towels twice before I finally decided to track down a housekeeper in the hallway and ask for them. Also our toilet didn’t flush properly. I informed them of this twice. They send someone in the most inconvenient time while I’m trying to get ready. Who sends a maintenance person after 5pm? I called before I went out and asked that they send someone up. I was gone for 3 hours and the toilet still wasn’t fixed. The property needs an upgrade all around - people included. Don’t waste your money or time staying here. The manger was the only person who knew what she was doing there.
Stayed 1 night in Feb 2025

10/10 Excellent

Shiraaz

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great service?
Stayed 2 nights in Jan 2025

8/10 Good

Todd

Business traveler, Traveled with family
The hotel was nice enough. Staff was courteous and professional.
Stayed 2 nights in Jan 2025

10/10 Excellent

TraLon

Liked: Cleanliness, staff & service, property conditions & facilities
Clean property
Stayed 1 night in Nov 2024

2/10 Terrible

juan

Traveled with family
Disliked: Staff & service
When stay in a hotel, the least you want is to be safe. Unfortunately hotels like this offer parking for your vehicle, charge you for tgst and its not safe at all!!! Myself and other guests gets our vehicles windows and properties broken and stolen. And the manager at the time just told us to make a police report and insurance claim. Thats it! I am very disappointed
Stayed 2 nights in Jan 2025

2/10 Terrible

Iyeshia

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Carlos

Stayed 1 night in Jan 2025

6/10 Okay

Kim

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Th property is a bit outdated. However, my suite was nice. It was difficult to get hot water and heating didn’t work.
Stayed 2 nights in Jan 2025

8/10 Good

Carlos

Traveled with group
Liked: Staff & service
Hotel is outdated and its in a good location
Stayed 1 night in Jan 2025

10/10 Excellent

Tamika

Stayed 2 nights in Jan 2025

10/10 Excellent

Justice

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
only 2 elevators were working when there are 4
Stayed 1 night in Jan 2025

4/10 Poor

William

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
It’s outdated and smells
Stayed 1 night in Jan 2025

4/10 Poor

Alex

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not so great first experience

The hotel is ok not exactly what i was expecting at all. The room they put us in the AC wasn't working so it was pretty hot and when i complained they send the maintenance which took at least an hour and nothing was done because it stayed hot. I called to complain about it again an they finally agreed to change our room and the second room was better however the overall experience was not sooo great they only have two working elevators and one of the two would go out ever so often so waiting for the elevator because a thing to do. Parking is expensive and kinda sucks. The employees can also be disrespectful but just a few not all.
Stayed 2 nights in Jan 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Glenda

Liked: Cleanliness, staff & service, property conditions & facilities
Nice Staff.
Stayed 1 night in Jan 2025

10/10 Excellent

Sana

Stayed 2 nights in Dec 2024

6/10 Okay

Sean

Business traveler
4 elevators and only 1 working, was a big issue. The lady at the front desk was nice .
Stayed 1 night in Jan 2025

8/10 Good

Bradley

Business traveler
Liked: Cleanliness, staff & service, room comfort

Nice but not perfect

Room looked just like the photo. Large clean room with plenty of outlets including USB. Both beds shared 1 nightstand. Bathroom was missing a tub stopper but otherwise nice. Our room was by the stairwell and the door was super loud whenever someone would use the stairwell, but people stopped using it around 8pm so not a big deal. We left early in the morning so not sure if it would be an issue if someone was trying to sleep in.
Stayed 1 night in Jan 2025