See all properties

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5 star property

Choose dates to view prices

Photo gallery for Crowne Plaza Houston Med Ctr-Galleria Area by IHG

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace
Junior Suite, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace
Exterior
Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers

Reviews

7.4 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Parking available
  • Pool
  • Housekeeping

Explore the area

Map
2712 Southwest Fwy, Houston, TX, 77098
  • Rice University
    ‪2 min drive‬
  • Houston Zoo
    ‪4 min drive‬
  • MD Anderson Cancer Center
    ‪5 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 430 sq ft
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Suite, 1 Bedroom

  • 850 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Worklife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 1 King Bed (Worklife)

  • 430 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (WorkLife)

Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Standard Room, 2 Queen Beds (WorkLife)

  • 430 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Premium bedding, Tempur-Pedic beds, desk, laptop workspace

Junior Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 4
  • 1 King Bed

Similar properties

Business center

DoubleTree by Hilton Hotel Houston - Greenway Plaza

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, (1014)
$149 nightly
The price is $149 total
includes taxes & fees
DoubleTree by Hilton Hotel Houston - Greenway Plaza

About this property

Crowne Plaza Houston Med Ctr-Galleria Area by IHG

3.5-star hotel in Greenway Plaza-Upper Kirby
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG offers 354 accommodations with coffee/tea makers and hair dryers. Tempur-Pedic beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Crowne Plaza Houston Med Ctr-Galleria Area by IHG features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 8 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Parking is available onsite for a surcharge.

Crowne Plaza Houston Med Ctr-Galleria Area by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
2712 Bistro and Bar - This bar serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Secured, covered self parking on site (USD 25 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 11:00 AM for a fee: USD 18.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • 2712 Bistro and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center
  • 8 meeting rooms
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Handrails in stairways
  • High-pile carpet in room
  • Lever door handles
  • Magnifying mirror
  • Pool hoist on site
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 18 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 18.95 per person
  • Covered self parking fee: USD 25.00 per day (in/out privileges)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Houston River
Crowne Plaza Houston River Oaks
Crowne Plaza Oaks Houston
Crowne Plaza River Houston
Crowne Plaza River Oaks
Crowne Plaza River Oaks Hotel
Crowne Plaza River Oaks Hotel Houston
Crowne Plaza River Oaks Houston
Houston Crowne Plaza
River Oaks Crowne Plaza Houston
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel

Crowne Plaza Houston Med Ctr-Galleria Area by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 405 out of 1001 reviews
Rating 8 - Good. 206 out of 1001 reviews
Rating 6 - Okay. 149 out of 1001 reviews
Rating 4 - Poor. 104 out of 1001 reviews
Rating 2 - Terrible. 137 out of 1001 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Chantelle

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Security monitoring the garage; easy to check in and out.
Stayed 1 night in Feb 2025

4/10 Poor

Dario

Stayed 1 night in Feb 2025

10/10 Excellent

Julio

Stayed 1 night in Feb 2025

10/10 Excellent

Marybell

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Eric

Stayed 1 night in Feb 2025

8/10 Good

Ralph

Liked: Cleanliness, staff & service
Broken Parking Elevator
Stayed 3 nights in Feb 2025

10/10 Excellent

silvia Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Aliyu

Traveled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Elevator's to the parking garage were not working. Broken window glass was also found in the parking garage. Also only 2 of the elevators inside the hotel were functioning.
Stayed 2 nights in Feb 2025

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Adriana

Traveled with family
Liked: Cleanliness, staff & service
We had an issue with using our parking pass and had to call the front desk every time we entered or exited the parking lot. The elevator in the garage was also out of order.
Stayed 1 night in Feb 2025

4/10 Poor

Roberta

Disliked: Cleanliness, staff & service, property conditions & facilities
My stay started out horrible! I would like to acknowledge that the employee Tatiana at the front desk was amazing!! She did everything in her power to assist me with my stay!! My rooms were not clean like they should have been but we had to make the best of it. Tatiana once again did everything she could to rectify the problems. She’s definitely an asset to this company!!! Kennedy however is a POOR EXCUSE FOR an employee!! Rude,disrespectful and just not helpful at all! She should BOT be in customer service!!
Stayed 3 nights in Feb 2025

2/10 Terrible

Emerson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not recommended

Elvators not working, heater in the room not working, bathroom flush problems, sink clogged, check in had back ups cause supposedly housekeepers were back up to have rooms available. First time staying here and our last for sure.
Stayed 1 night in Feb 2025

10/10 Excellent

William

Stayed 1 night in Nov 2024

10/10 Excellent

William

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Need work

Went there and everything was under maintenance. The elevator in the parking garage were out due to them fixing up the third floor at the time. Meaning u have to take the stair to the first floor of the parking garage if you not lucky to park on the first floor. The stairs were wet and smelling due to it raining. The lobby was nice and clean and the elevator inside the building was kinda creepy to used. It feel like it wil break in any giving moment. The room was nice but there were some places where they miss cleaning up and there was a hole in the shower roof right where the shower head is and the shower floor was dirty. The fridge was super smelly like they didn’t bother to clean out the fridge for a month. The room look nice thou but they really need to fire the cleaning staff in the 17th floor or make sure they working.
Stayed 1 night in Feb 2025

2/10 Terrible

Kenesha

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
First, when we arrived, our keys did not work. That's not a huge deal, except we had to travel down twice to rekey and then call them. They finally had to call a maintenance man to replace the box, which put us behind schedule for our evening reservation. The shower never got hot and would not fully drain. There were only two working elevators for the entire 18 floors. It was very disappointing.
Stayed 1 night in Feb 2025

10/10 Excellent

Xiaoping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Ernest

Stayed 1 night in Feb 2025

4/10 Poor

Nancy

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible! The elevators in the packed parking garage were not working. We had to lug our luggage using the stairs. The parking garage also smelled like piss. The following morning it was all wet as if it poured rain in the covered parking garage. Our room was freezing & the heater wasn’t working. When we tried to turn the heat on, the room got colder. The original front desk person (Kirstin? Young Asian woman) was nice. My husband called & she said they would send maintenance. Nope. No one showed up. He kept calling the desk & no one was answering. He decided to go down stairs and check. I then got a phone call to the room. I answered was was rudely told “come get your new keys” I asked for what & the rude lady said that we had asked to change rooms. We DID NOT. We only told them the heat wasn’t working. I told her that we didn’t & the previous front desk person told us maintenance was on the way but no one showed. The lady then rudely said “well maintenance ain’t here no more. They gone for the day so come get your keys.” I told her my husband was on the way. He then went to pick them up & the lady just handed them & didn’t say a word. She didn’t even confirm his name or anything. He had to ask what room it was as she didn’t even tell him. So here we are at midnight moving to another room. Did I also mention that it takes FOREVER to get anywhere in the hotel? Only 2 elevators were working! It smells like smoke everywhere too!!!
Stayed 1 night in Feb 2025

2/10 Terrible

Shamieka

Stayed 2 nights in Dec 2024

8/10 Good

Deontre

Liked: Staff & service, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Shawn

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Intense Urine Smell in Garage Stairwell

When you think ‘Crowne Plaza’ I think your first thought is a ‘nice’ hotel. I had one of the worst experiences at this property. When you pull in, your only parking option is the garage, and you use a credit card to enter. There was no visible signage that the garage elevators weren’t working, or that you need to check-in before parking because ‘some’ rates INCLUDE parking. Once I parked, I carried my bags down the filthy garage stairwell. On the 2nd floor, I was met with the intense smell of urine on the 1st floor. It was disgusting. Then at check in, the staff handed me a tag to park - and since I was already in the garage, they told me there was no way to refund the $25 fee and that I’d have to call hotels.com. The room was dated to the point that the phone was yellow. I didn’t want to touch the carpet or anything really. It was such an incredible disappointment and the hotels.com rating couldn’t have been more wrong. This property is gross, dated and not worth the money or your time. It’s by far the worst hotel I’ve ever stayed in considering the price and the ‘Crowne Plaza’ name.
Stayed 1 night in Feb 2025

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
This property is a little dated but enjoyed the stay!
Stayed 2 nights in Feb 2025