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Extended Stay America Suites Houston Willowbrook

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Extended Stay America Suites Houston Willowbrook

Iron/ironing board, free WiFi, bed sheets
Laundry room
Lobby
Full-size fridge, microwave, stovetop, coffee/tea maker
Iron/ironing board, free WiFi, bed sheets

Reviews

5.2 out of 10

Popular amenities

  • Pet friendly
    Pet friendly
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Kitchen
    Kitchen
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included

Explore the area

Map
13223 Champions Centre Dr, Houston, TX, 77069
  • Willowbrook Mall
    9 min walk
  • Houston Methodist Willowbrook Hospital
    3 min drive
  • Aerodrome
    3 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    32 min drive

Room options

Similar properties

Room

Holiday Inn Express & Suites Houston IAH - Beltway 8, an IHG Hotel

Pool
Breakfast included
Free airport shuttle
Parking included
4.1 out of 5, Very Good, (1010)
The price is $85
per night
$100 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Express & Suites Houston IAH - Beltway 8, an IHG Hotel

About this property

Extended Stay America Suites Houston Willowbrook

Hotel in FM 1960
Coffee/tea in a common area, laundry facilities, and a 24-hour front desk are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a front-desk safe. Housekeeping is available on request.
Extended Stay America Suites Houston Willowbrook offers 138 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

Extended Stay America Suites Houston Willowbrook features coffee/tea in a common area, laundry facilities, and a front-desk safe. Public areas are equipped with complimentary wireless Internet access. Onsite self parking is complimentary.

Extended Stay America Suites Houston Willowbrook is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Coffee and tea in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (on request)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • Built in 1995
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

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Extended Stay America Suites Houston Willowbrook Reviews

Reviews

5.2
Rating 10 - Excellent. 115 out of 722 reviews" "
Rating 8 - Good. 106 out of 722 reviews" "
Rating 6 - Okay. 120 out of 722 reviews" "
Rating 4 - Poor. 104 out of 722 reviews" "
Rating 2 - Terrible. 277 out of 722 reviews" "

5.2/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

5.2/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

6/10 Okay

Eric

Disliked: Property conditions & facilities, room comfort
Not that bad
Staff was friendly, all seemed to be comedians in a sense lol place has cleaned up from the past and overall you can’t beat the price and you have a kitchen still and they aren’t hard on you at checkout
Stayed 1 night in Oct 2021

4/10 Poor

Monique

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
The staff at the hotel were friendly but it ends there. The room was dirty, fleas, and noisy. I never stayed at an extended stay that did not have anything in the kitchen not a cup, pot, or utensils. This is more like an apartment complex than hotel.
Stayed 3 nights in Nov 2021

2/10 Terrible

Wesley

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The heater didnt work and couldn't get a proper blanket. The room was super noisy you could hear the people next to me screaming at the child and what sounded like someone beatinh their dog. There was cockaroachs EVERYWHERE. No shower curtain, the toilet would not stop running. I coule not even stay the whole time i planned to. The pictures that were advertised by expedia as well as the hotel are all false advertisement. Would never recommend this hotel to anyone .
Stayed 2 nights in Oct 2021

2/10 Terrible

Lee

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Extended Stay for Roaches
Upon my arrival it looked like it was going to be a nice place to stay. Jay at the front desk was very pleasant and check in with easy and quick. However I get to my room and it's a completely different story. The room itself was a little beat up it could definitely use some patchwork and some paint cabinets were kind of banged up the stove top was a rusty mess kind of like the refrigerator. But that's not the worst of it. The roaches in this place are out of control. Every time you look a roach is crawling over something I thought I could deal with it. I took a shower, took my clothes off and laid them down. Buy the time I got out of the shower roaches were crawling all over my dirty clothes and trying to get in my travel bag of clean clothes. In order to keep the roaches out of my bags and end up bringing them home I had to put my bags in the refrigerator to keep the roaches away. Finally at 3:00 in the morning I couldn't stand it anymore and called guest services which they were no help. Monday I'll be calling back for a refund because no person should pay to live like this.
Stayed 1 night in Oct 2021

10/10 Excellent

Paul

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Darleshia

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Not Ok
Service was good, front desk made sure I was still able to get my key card to check in even though it was after hours. However, the room was terrible. There were baby roaches crawling everywhere, holes in the wall with a glove stuck inside it. Would not recommend to anyone.
Stayed 2 nights in Oct 2021

8/10 Good

Chanedra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It's terrible. The manager had excellent customer service. But it was bad. Avoid, unless you are a transient and need a place to take shelter during a storm.
Stayed 2 nights in Sep 2021

10/10 Excellent

william

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Nice quiet property
Stayed 3 nights in Sep 2021

8/10 Good

Brent

Liked: Cleanliness, staff & service, amenities
After a 13 hour drive the original Extended Stay gave my room away. So I got a room a few miles away. She was very nice but I was also upset the room rate was another 20 bucks a night. They should have honored my original price. If given the choice again I would not get another room with this company.
Stayed 1 night in Sep 2021

2/10 Terrible

Jordan

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Nice location, horrible cleanliness. I spent 1 night here before checking out. I didn’t even sleep in the room because roaches were everywhere, including the sheets. I ended up sleeping in my car and checking out the next day. They did issue me a refund for me next 2 nights. Friendly people and good location, just a disgusting hotel.
Stayed 3 nights in Aug 2021

10/10 Excellent

Crystal Angelle

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was dirty, roaches, dirty room and sheets were nasty. The manager Bruce is rude, refuses to refund my money and refuses my phone calls. I want my refund
Stayed 7 nights in Aug 2021

2/10 Terrible

Taneica Marie

Stayed 7 nights in Aug 2021

8/10 Good

Pamela

Traveled with family
Liked: Staff & service, room comfort
Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
DID NOT LIKE"" NOT"" THE ROOM.
Stayed 3 nights in Aug 2021

10/10 Excellent

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
It was nice and quiet and peaceful
Stayed 2 nights in Jul 2021

4/10 Poor

Verified traveler

Traveled with pets, Traveled with family
Disliked: Cleanliness, property conditions & facilities
Dirty.Cockroackes in room.TV/ cable not working. Lights by bed not working
Stayed 2 nights in Jul 2021

2/10 Terrible

Lottie

Disliked: Cleanliness, property conditions & facilities, room comfort
Not that great! Go somewhere else
It was noisy, the a/c is very loud, tv barely works , tooooo many roaches in here the place it banged up. There’s no vending machine for drinks or nothing no ice machine. The over stay was ehh ok but too much going on
Stayed 1 night in Jul 2021

2/10 Terrible

Samantha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

2/10 Terrible

Anthony

Stayed 2 nights in Jul 2021

2/10 Terrible

Crystal

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2021

4/10 Poor

Tyler

Disliked: Cleanliness, property conditions & facilities, room comfort
The floors were dirty. Bugs in the room and no hot water.
Stayed 2 nights in Jul 2021

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dude was on his phone 10 minutes before checking me in the room was has a bad order I instantly canceled my room
Stayed 2 nights in Jul 2021

2/10 Terrible

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was refused a room and a refund. When n I tried calling in for a refund I was told I couldn’t get one. Then when I asked for a supervisor I was told it would take a week for them to get back to me.
Stayed 1 night in Jul 2021