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Four Points by Sheraton Houston - CITYCENTRE

4.5 star property

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Photo gallery for Four Points by Sheraton Houston - CITYCENTRE

Food and drink
Premium bedding, in-room safe, desk, iron/ironing board
Bar (on property)
Premium bedding, in-room safe, desk, iron/ironing board
Outdoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Bar
  • Pool
  • Parking available
  • Room service
  • Pet friendly

Explore the area

Map
Houston, TX
  • CityCentre
    ‪1 min walk‬
  • Memorial Hermann Memorial City Medical Center
    ‪17 min walk‬
  • Memorial City Mall
    ‪2 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪35 min drive‬

Room options

Similar properties

Reception

Four Points by Sheraton Houston West

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
4.1 out of 5, Very Good, (543)
The price is $104
per night
$122 total
includes taxes & fees
Apr 4 - Apr 5
Four Points by Sheraton Houston West

About this property

Four Points by Sheraton Houston - CITYCENTRE

4.5-star aparthotel in Memorial
This smoke-free aparthotel features an outdoor pool, a restaurant, and a 24-hour fitness center. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a bar/lounge, a 24-hour business center, and self parking. Each apartment boasts a fireplace and offers free WiFi and a TV. Added amenities include free wired internet, room service, and premium bedding.
Four Points by Sheraton Houston - CITYCENTRE offers 171 accommodations with fireplaces and safes. Beds feature premium bedding. Televisions come with premium satellite channels and pay movies.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and microwaves can be requested.

Recreational amenities at the aparthotel include an outdoor pool and a 24-hour fitness center.
Four Points by Sheraton Houston - CITYCENTRE features an outdoor pool and a 24-hour fitness center. The aparthotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site at this 4.5-star property. Event facilities measuring 2713 square feet (252 square meters) include conference space. This luxury aparthotel also offers multilingual staff, gift shops/newsstands, and coffee/tea in a common area. A complimentary area shuttle within 5 mi is available for guests. Parking is available onsite for a surcharge.

Four Points by Sheraton Houston - CITYCENTRE is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Four Points by Sheraton Houston - CITYCENTRE has a restaurant on site.
Room service (during limited hours) is available.

Policies

Check-in

Check-in time starts at 3 PM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Up to 30 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 15 per person

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Four Points Houston West
Four Points Sheraton Hotel Houston West
Four Points Sheraton Houston West
Sheraton Four Points Houston West
Four Points Sheraton Houston CITYCENTRE Hotel
Four Points Sheraton CITYCENTRE Hotel
Four Points Sheraton Houston CITYCENTRE
Four Points Sheraton CITYCENTRE
Four Points by Sheraton Houston CITYCENTRE
Four Points by Sheraton Houston - CITYCENTRE Houston
Four Points by Sheraton Houston - CITYCENTRE Aparthotel
Four Points by Sheraton Houston - CITYCENTRE Aparthotel Houston

Four Points by Sheraton Houston - CITYCENTRE Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 299 out of 890 reviews
Rating 8 - Good. 295 out of 890 reviews
Rating 6 - Okay. 164 out of 890 reviews
Rating 4 - Poor. 77 out of 890 reviews
Rating 2 - Terrible. 55 out of 890 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff took the extra step to make sure we were pleased.
Stayed 1 night in Mar 2020

4/10 Poor

Carlos, Plano, TX

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mold on walls, rusty restroom just very disappointing
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveler

Stayed 3 nights in Feb 2020

4/10 Poor

Ben, Houston

Liked: Staff & service
Disliked: Property conditions & facilities
The room we stayed is really small and needs update. It feels like a motel and Is is definitely not what we expected. We were very much disappointed
Stayed 1 night in Feb 2020

2/10 Terrible

Justin, Milwaukee

Traveled with group, Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Lobby was spectacular, rooms were atrocious! Breakfast was expensive for what it was, will be finding another spot in the future..
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

2/10 Terrible

Ginger

Stayed 4 nights in Jan 2020

4/10 Poor

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Booked a suite with two queen beds and a sofabed. Sofabed was broken. Couch was sunken in. The room is noisy and dated. Heard thumping and bumping so loud it sounded like they were remodeling the room sabove me and next to me. Had to sleep on an old rollaway bed because they didnt have any other rooms avilble. Awakened by toilets flushing. Not pleased at all and i will be asking for a refund.
Stayed 1 night in Jan 2020

4/10 Poor

Rude, CITYCENTRE

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Completely rude front desk. I work for a disaster/emergency company. My husband is a police officer. We were both on call for very inclement weather. I booked the room for both of us. My husband checked in around 930. Happened to have one of my companies shirts on desk attendant said: oh, no are there a bunch of y’all coming again? That was the worst night of my life, comments about there were so many of us, shutting down the bar, etc (we had a convention there and booked SEVERAL rooms there a month or so before)... he told her no, they were working late for the weather. She told him “oh thank goodness”. I checked in To a different attendant around 5 am after a nearly 18 hour shift with the weather. I asked for a late check out and she said no problem, don’t worry about the charge, planned on checking out at 2pm. At 140 I called the front desk and asked for maybe 20 more mins she said no problem. At 225, I went to check out and the attendant said well, now I have to charge you $30 more bc you stayed late. Seriously. And they were NOT busy. You’re literally in the parking lot next to my company. Don’t worry. We won’t have 100+ people stay with you anymore.
Stayed 1 night in Jan 2020

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super clean rubes nice friendly staff know if she’s whatsoever
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2020

2/10 Terrible

Fourpoint, Houston

Traveled with partner
Disliked: Amenities, property conditions & facilities
Rooms was so out dated.tub had rust in it ice machine was not working on the 9th floor.
Stayed 1 night in Dec 2019

2/10 Terrible

Bryan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two thumbs down
They shut the water off to the entire hotel for the whole day. Poorly managed and hotel is in need of a update.
Stayed 3 nights in Dec 2019

4/10 Poor

jeff

Business traveler
Disliked: Property conditions & facilities
Lipstick on a pig. Once past the lobby the hotel is 1980ish. Very tired. I feel like I was tricked
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
Bad exeprience!
Very very very uncomfortable bed and the AC unit was load like an air plane!!! Very bad experience!
Stayed 1 night in Dec 2019

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They did not give me the room I had reserved and also said breakfast was not included--despite it clearly bring listed as included. They could not move me to the correct room type because they said they were booked. They did comp my breakfast, however towards the end of the week they started trying to charge me for breakfast again. Disappointed.
Stayed 4 nights in Nov 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Nov 2019

6/10 Okay

Sarah, Houston, TX

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Great location but was surprised by the quality of the actual hotel. No valet and had to park outside. The room carpeting looked about 40 years old. The heater-A/C was like from a motel. The beds were very comfortable though. I was put in a handicapped room so the features were all pretty low.
Stayed 1 night in Nov 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location is great and so was the breakfast. The hotel itself is horrible. The beds were super uncomfortable, the water drained extremely slow in the bathtub and in the sink, there was a hole on the ceiling of our room, the noises you hear through the wall were super annoying, and the hotel was just old and ugly. This hotel is too old for the location and it needs a major renovation.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only booked a single room with a long bed but was put into a suite at no extra cost
Stayed 1 night in Oct 2019

6/10 Okay

Jonathan

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2019

2/10 Terrible

Nicola, Houston, TX

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is old and run down. It smelled moldy and the furniture is broken.
Stayed 2 nights in Oct 2019