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Four Points by Sheraton Houston West

3.5 star property

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Photo gallery for Four Points by Sheraton Houston West

Daily full breakfast (USD 10 per person)
Exterior
BBQ/picnic area
Reception
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Pet friendly
  • 24/7 front desk
  • Pool
$99
includes taxes & fees
Oct 27 - Oct 28

Explore the area

View in a map
11191 Clay Rd, Houston, TX, 77041
  • Place, Baseball USA The Yard
    ‪3 min drive‬
  • Place, CityCentre
    ‪5 min drive‬
  • Place, Memorial City Mall
    ‪6 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

9.2 out of 10
Wonderful
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

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Exterior detail
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About this property

Four Points by Sheraton Houston West

3.5-star Houston hotel close to Baseball USA The Yard
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. Change of towels is available on request.
Four Points by Sheraton Houston West offers 158 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 49-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center, 2 meeting rooms, and coworking spaces.

Wired and wireless Internet access is complimentary. Event facilities measuring 1350 square feet (125 square meters) include conference space. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and multilingual staff. Onsite self parking is complimentary. A total renovation of this property was completed in July 2022.

Four Points by Sheraton Houston West is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Clay Urban Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
Lobby Lounge - This lobby lounge specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clay Urban Kitchen
  • Lobby Lounge

Things to do

  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,350 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Coworking space

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Renovated entire property - July 2022
  • Smoking not allowed
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Hulu
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus USD 30 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from April 01 to November 17
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 297 out of 577 reviews
Rating 8 - Good. 147 out of 577 reviews
Rating 6 - Okay. 55 out of 577 reviews
Rating 4 - Poor. 36 out of 577 reviews
Rating 2 - Terrible. 42 out of 577 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Jeff

Stayed 1 night in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in went smoothly, very nice front desk service! Great place to stay, reasonable pricing and for some reason was almost completely empty. We were one of 2 rooms on the floor on a Friday night. They had great community lounge areas to hang out. Breakfast was what you would expect for being included. The only time we had a bit of a snafu was when we had a 1 pm late checkout and housekeeping knocked on the door twice within 1 minute around noon asking if we were extending our stay or were going to leave. Communication would have been nice amongst the staff. I would definitely stay again.
Stayed 1 night in Jul 2025

8/10 Good

Annamarie

Liked: Cleanliness, staff & service, property conditions & facilities
Everyone was friendly, the esthetic was gorgeous. Had a weird smell, but overall satisfactory.
Stayed 3 nights in Jun 2025

2/10 Terrible

Kelly

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with "She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Stayed 1 night in Apr 2025

2/10 Terrible

Kelly

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
From the moment we checked in, our stay at this hotel was frustrating and disappointing. As soon as we used the restroom in our original room, we realized it was clogged. We called the front desk, and they said someone would be right up. After waiting 25-30 minutes with no response, I called again — only to be cut off mid-sentence with "She's coming up right now." Still, nothing. After another 25 minutes, I called a third time, and was told, "Omg I'm so sorry, just hang tight, we'll assign you to a new room." No one ever came to look at the issue or speak to us directly. We were simply told that we would be called when the new room was ready - and we would need to go back to the front desk for new keys. In the second room, things didn't improve. Within 30 minutes, the power in the bathroom went out completely. The shower and fridge had visible mold, and it was clear the room hadn't been properly maintained. The front desk staff didn't seem to care much and didn't offer any real assistance. One person was seated the entire time we passed through the lobby. Overall, this was a very poor experience. We were left to handle issues on our own, and the staff's lack of urgency or basic hospitality made it even worse. I would not recommend staying here.
Stayed 2 nights in Jun 2025

10/10 Excellent

Shayna

Traveled with family
Liked: Cleanliness, property conditions & facilities
I have no complaints, it was such a nice hotel. Quiet, clean, helpful and friendly staff.
Stayed 2 nights in Jan 2025

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

My go-to hotel for Houston!

I've stayed at this hotel many times and this time was great! Staff is always friendly and helpful. My room was clean and I didn't have any issues.
Stayed 5 nights in May 2025

8/10 Good

Chris

Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was friendly and courteous!!!
Stayed 1 night in May 2025

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Maria

Traveled with family
Liked: Staff & service, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Ronald

Stayed 5 nights in Apr 2025

10/10 Excellent

Troyia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service
Stayed 2 nights in Mar 2025

2/10 Terrible

Tori

Stayed 2 nights in Jan 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2025

8/10 Good

Ronald

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Johntia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint is the bar/restaurant close extremely early.
Stayed 4 nights in Mar 2025

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Disappointed - overall cleanliness is slipping

Ended up having to change rooms late in the 2nd day of my stay because the shower that had been reported that morning was still not repaired. Moved to the new room and got to work responding to day's email from not being in the office and didn't notice until late that the floor of the bathroom had not been mopped since at least the prior occupant's stay - as a guy, looking at an unclean black marble floor, you know what you're looking at. Needless to say, that's just poor and it was too late in the evening for me to change rooms again. I noticed after that that most of the surfaces (sink top, side tables, etc) had clearly not been wiped down in some time. Next morning I go to have breakfast and the only people there were me and the attendant who was intently watching Youtube videos by the bar (I couldn't help but hear them.) I almost sat in a sticky chair that someone had clearly spilled a drink in and onto the floor below. I left the chair to the side of the table to signal "hey - this is a mess." After breakfast, I walked up to the desk to share my concerns as I was leaving and noticed that the chair that I was pointing out was pushed back in and nothing had been cleaned up. This just signals to me a lack of supervision and focus on details. I didn't realize this hotel was part of the Marriott chain but it certainly isn't part of the standards I was taught by Marriott early in my career. Just disappointing - I actually like the hotel.
Stayed 2 nights in Mar 2025

10/10 Excellent

Chassity

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here for the Houston Rodeo. The staff was very friendly and accommodating. The room was lovely with Western decor. I enjoyed my stay!
Stayed 1 night in Mar 2025

6/10 Okay

Kevin

Stayed 1 night in Mar 2025

8/10 Good

Caesar

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2025

2/10 Terrible

Basilio

Disliked: Cleanliness, staff & service, property conditions & facilities
The bar and restaurant was closed due to short of staff . The breakfast was for 10 dollars per day per adult it was horrible, you better of going out for breakfast. There was water bugs in hallway . There was an odor in the hallway and elevator.
Stayed 7 nights in Feb 2025