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Four Points by Sheraton Houston West

3.5 star property

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Photo gallery for Four Points by Sheraton Houston West

Reception
Breakfast, lunch, dinner served; American cuisine
Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe
Breakfast, lunch, dinner served; American cuisine
View from property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Breakfast available
  • Bar
  • Room service
  • Pet friendly
  • Pool
  • 24/7 front desk

Explore the area

Map
11191 Clay Rd, Houston, TX, 77041
  • Baseball USA The Yard
    ‪3 min drive‬
  • CityCentre
    ‪5 min drive‬
  • Memorial City Mall
    ‪6 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪31 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds (Hearing Accessible)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Hypo-allergenic bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Hearing Accessible)

  • Sleeps 2
  • 1 King Bed

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About this property

Four Points by Sheraton Houston West

3.5-star Houston hotel close to Baseball USA The Yard
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business center. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Additionally, coffee/tea in a common area, a seasonal outdoor pool, and a business center are onsite. Change of towels is available on request.
Four Points by Sheraton Houston West offers 158 air-conditioned accommodations with iPod docking stations and safes. Pillowtop beds feature down comforters. 49-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Microwaves and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a 24-hour business center, 2 meeting rooms, and coworking spaces.

Wired and wireless Internet access is complimentary. Event facilities measuring 1350 square feet (125 square meters) include conference space. This business-friendly hotel also offers a seasonal outdoor pool, a vending machine, and multilingual staff. Onsite self parking is complimentary. A total renovation of this property was completed in July 2022.

Four Points by Sheraton Houston West is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Clay Urban Kitchen - This restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Happy hour is offered.
Lobby Lounge - This lobby lounge specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clay Urban Kitchen
  • Lobby Lounge

Things to do

  • Seasonal outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • In-room crib
  • In-room microwave
  • Laundry facilities
  • Mini-fridge
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 1,350 square feet of conference space
  • 2 meeting rooms
  • 24-hour business center
  • Coworking space

Outdoors

  • Outdoor furniture
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 9 accessible parking spaces
  • Area rugs in public areas
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (60 inch wide door)
  • Hardwood flooring in public areas
  • Pool hoist on site
  • Smooth flooring in public areas
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (42 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • At least 80% of food locally-sourced
  • Banquet hall
  • Renovated entire property - July 2022
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • Hulu
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 25
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 75
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 60.00 per accommodation, per week, plus a one-time cleaning fee of USD 30 and a deposit of USD 50 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 33 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
2 children, up to the age of 16 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 10 for adults and USD 5 for children
  • Pet deposit: USD 50 per day
  • Pet fee: USD 60.00 per accommodation, per week plus USD 30 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Late check-out fee: USD 75 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The seasonal pool will be open from April 01 to November 17
Pool access available from 7 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Sheraton Houston West
Sheraton Hotel Houston West
Sheraton Houston West
Sheraton Houston West Hotel
4 Points By Sheraton Houston, Memorial City
Four Points By Sheraton Houston, Memorial City Hotel Houston
Four Points Houston
Houston Four Points
Houston Sheraton
Sheraton Houston West Hotel Houston
Sheraton Houston West Hotel
Four Points by Sheraton Houston West Hotel
Four Points by Sheraton Houston West Houston
Four Points by Sheraton Houston West Hotel Houston

Four Points by Sheraton Houston West Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 288 out of 554 reviews
Rating 8 - Good. 139 out of 554 reviews
Rating 6 - Okay. 53 out of 554 reviews
Rating 4 - Poor. 35 out of 554 reviews
Rating 2 - Terrible. 39 out of 554 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tenicee

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The hotel was good, but the only thing I was not happy about was the latch on the door was broken and the shower would not stay closed! Other than that it was good! I would stay there again!
Stayed 3 nights in Feb 2025

10/10 Excellent

Sargent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the hotel very clean. However, you will need a vehicle for food
Stayed 2 nights in Nov 2024

10/10 Excellent

Vy

Stayed 4 nights in Jan 2025

8/10 Good

Noah

Stayed 1 night in Nov 2024

10/10 Excellent

Tristin

Stayed 1 night in Feb 2025

10/10 Excellent

Clarissa, Hereford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and very clena
Stayed 1 night in Jan 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent except the bath shower floor was quite dirty. We cleaned it ourselves so it wasn’t stains!
Stayed 2 nights in Jan 2025

8/10 Good

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Get front desk help
Stayed 3 nights in Jan 2025

8/10 Good

Joanna

Stayed 3 nights in Jan 2025

10/10 Excellent

Ludovick, Largo

Stayed 1 night in Dec 2024

10/10 Excellent

Nola

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property was nice but could use a bit of upkeep.
Stayed 1 night in Dec 2024

2/10 Terrible

jack

Disliked: Staff & service, property conditions & facilities
I lost smart phone in the hotel room.
Stayed 4 nights in Dec 2024

10/10 Excellent

Loan Thanh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice.
Stayed 7 nights in Dec 2024

8/10 Good

Dajore

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good stay for a pretty good price
Stayed 2 nights in Dec 2024

8/10 Good

Amy s

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I have to be honest there was a very musty mold smell in the second floor hallway which is where our room was. And felt a little uneasy with a police car sitting in the parking lot one night into the morning!
Stayed 3 nights in Dec 2024

8/10 Good

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Beatriz

Traveled with family and small children
Disliked: Cleanliness, staff & service
Services have changed and Orbitz have not updated. The facility is charging for breakfast per person when just last month in November it was free. Housekeeping does not play attention to cleaning. We had to repeat for them to sweep because they had not done so the day before. Since our last stay in November it has changed a lot, not sure if it’s new owners or what happened.
Stayed 5 nights in Dec 2024

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Precious

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in process was easy!
Stayed 3 nights in Dec 2024

10/10 Excellent

OMAR, san antonio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lady on the front desk, she has more experience with the customer service
Stayed 1 night in Dec 2024

10/10 Excellent

Clarence

Traveled with family
Amazing atmosphere and staff
Stayed 1 night in Dec 2024

10/10 Excellent

mickey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More than pleased!

We were very pleased with the accommodations for a very reasonable rate. We will definitely stay here again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Demontra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

John Thomas

Stayed 2 nights in Nov 2024

2/10 Terrible

Curtis

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Find somewhere else to stay

Smell was terrible and cockroaches the size of small dogs
Stayed 3 nights in Dec 2024