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Heritage Place Houston Brookhollow

3.0 star property

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Photo gallery for Heritage Place Houston Brookhollow

Reception
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, sun loungers
Breakfast area
Hypo-allergenic bedding, desk, laptop workspace, blackout drapes
Meeting facility

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pet friendly
  • Parking included
  • Housekeeping
  • Air conditioning
  • Gym
$82
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
2504 North Loop West, Houston, TX, 77092
  • Place, Memorial Hermann Greater Heights Hospital
    ‪18 min walk‬
  • Place, Triumph Hospital the Heights
    ‪18 min walk‬
  • Place, Karbach Brewing
    ‪3 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪23 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Room

8.6 out of 10
Excellent
(50 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Standard Double Room

8.6 out of 10
Excellent
(15 reviews)
  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Single Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Deluxe Single Room

  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, desk, laptop workspace, blackout drapes

Deluxe Double Room

  • 452 sq ft
  • Sleeps 4
  • 1 Double Bed

Standard Room - Hearing Accessible

  • Sleeps 2
  • 1 King Bed

Deluxe Double - Hearing Accessible

  • Sleeps 4
  • 2 Double Beds

Deluxe Single - Sofabed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

Heritage Place Houston Brookhollow

Hotel in Lazybrook/Timbergrove
This smoke-free hotel features an outdoor pool, a fitness center, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available on request.
Heritage Place Houston Brookhollow offers 197 air-conditioned accommodations with coffee/tea makers and hair dryers. LCD televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

Heritage Place Houston Brookhollow features an outdoor pool and a fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. Event facilities measuring 468 square feet (43 square meters) include conference space. This business-friendly hotel also offers a terrace, barbecue grills, and gift shops/newsstands. Onsite self parking is complimentary.

Heritage Place Houston Brookhollow is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Things to do

  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Pool gate

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • 468 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar in shower (36 inches high)
  • Grab bar near toilet (36 inches high)
  • Handrails in stairways (36 inches high)
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Pool hoist on site
  • Stair-free path to entrance
  • Thin carpet in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Banquet hall
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40 per accommodation, per stay (maximum USD 200 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
3 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100.00 per stay
  • 0.53 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 40 per accommodation, per stay (maximum USD 200 per stay)
  • Service animals are exempt from fees
  • Management fee: USD 100.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The seasonal pool will be open from December to December
Pool access available from 7:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Heritage Houston Brookhollow
Heritage Place Houston Brookhollow Hotel
Courtyard by Marriott Houston Brookhollow
Heritage Place Houston Brookhollow Houston
Heritage Place Houston Brookhollow Hotel Houston

Heritage Place Houston Brookhollow Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 326 out of 576 reviews
Rating 8 - Good. 121 out of 576 reviews
Rating 6 - Okay. 59 out of 576 reviews
Rating 4 - Poor. 33 out of 576 reviews
Rating 2 - Terrible. 37 out of 576 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Josue

Stayed 1 night in Aug 2025

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying very clean and nice
Stayed 1 night in Aug 2025

8/10 Good

Reggie

Business traveler
Liked: Cleanliness, staff & service
Basic hotel. No complaints
Stayed 1 night in Aug 2025

8/10 Good

Robert

Stayed 2 nights in Aug 2025

10/10 Excellent

Yadira

Liked: Cleanliness, amenities
Great service
Stayed 4 nights in Aug 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

4/10 Poor

Deseree

Traveled with family
Disliked: Property conditions & facilities, room comfort

Looked nice, but wasnt

Toilet didnt flush, hot water from shower was lukewarm on hotest setting. Was too tired to complain or switch rooms.
Stayed 1 night in Aug 2025

6/10 Okay

Yuritza

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Oscar

Stayed 2 nights in Aug 2025

10/10 Excellent

Cynthia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My over night stay was good. The room was very clean condition. I would recommend your hotel to others as a nice place to visit 😊
Stayed 1 night in Aug 2025

10/10 Excellent

Shawanna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Iván Xavier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything ok

Everything was okay. Clean and comfortable. The front desk was very kind. They were kind enough to waive my $100 security deposit.
Stayed 1 night in Aug 2025

10/10 Excellent

William

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay. Only issue was there was no microwave in the room. A/C was great.
Stayed 1 night in Aug 2025

6/10 Okay

Jeremy

Stayed 3 nights in Aug 2025

10/10 Excellent

Michael

Stayed 2 nights in Aug 2025

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
No frills but good bargain.
Stayed 1 night in Aug 2025

2/10 Terrible

cindy, savannah

Business traveler
Disliked: Amenities
One star property. Rooms dirty, ac did not work, window broken in half and stuck open. Garbage overflowing outside. Pit smell in halls, carpet filthy. Tile in bathroom broken. Bad neighborhood.
Stayed 3 nights in Aug 2025

10/10 Excellent

Guadalupe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were very comfortable and safe. There was a security guard walking around the parking lot the entire night. Our room was clean and staff was very friendly.
Stayed 1 night in Aug 2025

2/10 Terrible

Elvira

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled my stay , told me they had no more rooms !
Stayed 1 night in Aug 2025

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Aug 2025

10/10 Excellent

Shawna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

authom

Stayed 2 nights in Aug 2025

2/10 Terrible

Nia, Saint Louis

Disliked: Staff & service, property conditions & facilities
Hello, I want to share my experience. I was switched rooms four times due to serious issues, including stained sheets, roaches, and even being given access to another guest’s room. This was not only inconvenient but also left me feeling unsafe and dissatisfied with my stay. Given these circumstances, I believe a full refund is appropriate. I appreciate your prompt attention and resolution to this matter.
Stayed 2 nights in Aug 2025

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whoever designed the toilet paper location should return to design school
Stayed 2 nights in Aug 2025

10/10 Excellent

Joe

Stayed 1 night in Aug 2025