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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Reception
Free daily buffet breakfast
Premium bedding, in-room safe, desk, laptop workspace
Exterior
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry

Explore the area

Map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Memorial City Mall
    ‪10 min drive‬
  • CityCentre
    ‪12 min drive‬
  • Baseball USA The Yard
    ‪12 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪36 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 345 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn NW Houston Beltway 8 by IHG

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (359)
The price is $84
per night
$97 total
includes taxes & fees
Apr 28 - Apr 29
Holiday Inn NW Houston Beltway 8 by IHG

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Hotel in Northside
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers 79 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers multilingual staff, laundry facilities, and a convenience store. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Hotel Suites Houston NW Brookhollow by IHG

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 408 out of 783 reviews
Rating 8 - Good. 184 out of 783 reviews
Rating 6 - Okay. 58 out of 783 reviews
Rating 4 - Poor. 48 out of 783 reviews
Rating 2 - Terrible. 85 out of 783 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Kacie

Disliked: Cleanliness, property conditions & facilities
I came here for hot tub as advertised and this is not one. The walls are all banged up. Not like a holiday inn.
Stayed 1 night in Jan 2025

10/10 Excellent

bonifacio

Stayed 1 night in Jan 2025

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities
.....
Stayed 4 nights in Dec 2024

10/10 Excellent

DONA, BEDFORD

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

JESUS

Stayed 2 nights in Dec 2024

10/10 Excellent

Oscar

Stayed 1 night in Dec 2024

2/10 Terrible

James

Traveled with group, Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Roaches, the place had no ice machine working... The bed was fine the room was fine... The guy at the front desk was no help at all... Stay somewhere else if you can
Stayed 2 nights in Oct 2024

4/10 Poor

Dianne

Disliked: Staff & service
Roaches crawling on the floors.
Our room had bugs crawling on the bedroom and bath floor and the tub.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Stayed 1 night in Nov 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business stay
Overall decent stay, but why in the hell don't they put down some non slip mats or stickers in the tubs.
Stayed 3 nights in Nov 2024

2/10 Terrible

Angel

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experience
Broke into my vehicle Smashed my glass Hotel did not reimburseme me after i booked for three days but yet they rented my room out How im i going to stay therr after they broke inti my vehicle and had to buy a new glass.
Stayed 3 nights in Nov 2024

2/10 Terrible

Jeremy

Disliked: Cleanliness, staff & service, property conditions & facilities
Never Stay
Although the staff was friendly. The last day I was there. I woke up to a roach crawling on me! When turned on the light they were crawling on water cup as well. Im disgusted. Im praying I dont take roach eggs to my home! When I asked to speak with the manager but no one was available. All they gave me was email address. Not only is bug infestation nasty its unsanitary. The water pressure was extremely low and it didnt really get hot. The furniture was stained and the cover was completely ripped on the rolling chair. It needed paint on the walls and the vents in the bathroom were barely holding on. I will never stay here again and actively seeking a refund.
Stayed 2 nights in Nov 2024

8/10 Good

Víctor

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is very good
Stayed 2 nights in Nov 2024

2/10 Terrible

Angie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach hotel
The were roaches in the room. I booked a king size bed room, the didn’t have one. I had to get the only room available. I didn’t stay, I left because it was just nasty.
Stayed 1 night in Oct 2024

8/10 Good

Erik

Stayed 1 night in Oct 2024

10/10 Excellent

Priscella

Stayed 1 night in Sep 2024

2/10 Terrible

Christine

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Oct 2024

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

10/10 Excellent

Vince

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My truck was broken into while parked by front ent
Stay away from this hotel 5 vehicles was broken into and still haven’t heard back from hotel about fixing my truck window!!😡😡
Stayed 1 night in Oct 2024

2/10 Terrible

James

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We left early due to a cockroach infestation. I requested a refund due to the conditions and was told that it isn't hotel policy to provide a refund. I've stayed at many hotels and this is the worst one. If you desire cleanliness and a lack of bugs in your room, this isn't the hotel for you.
Stayed 5 nights in Oct 2024

6/10 Okay

Judy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was standard size which was fine. But the condition of the room was below average. The carpet was threadbare and the curtains /shades were stained in several places. The bed skirts ( 2 queen beds) were so wrinkled it looked like they had been wadded up in a ball and then put on the bed. The bathroom was fine, but very low water pressure. Took twice as long to shower since there was not much water coming out. The grounds seemed okay when we checked in, but the next morning, there were broken windows/glass next to several of the cars in the parking lot. Very unsettling. On a positive note, the check-in and check-out was easy and the front desk staff were very friendly!
Stayed 1 night in Oct 2024

10/10 Excellent

Laura

Stayed 1 night in Sep 2024

6/10 Okay

KELLY

Stayed 1 night in Sep 2024

2/10 Terrible

Shemika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a reservation to this property online. I arrived and was assigned a room. The bedding was nasty. The walls and floors were dirty. It smelled bad and stale. I proceeded back to the front desk to tell the nice lady the condition of the room. She, then, assigned me to another room. As soon as I entered, roaches feel on me from the doorframe above. I looked down to see a lot of roaches running towards the bathroom. After that, I immediately went back to the front desk to ask for a refund and let the lady know that I would not be able to stay at the hotel under those conditions. She explained to me that she couldn't refund me right away but she would make management aware of my experience. I have since been trying to get a refund. The manager put me into the system as a no show to avoid refunding me. I made them aware that I have proof that I was there and I still haven't received my refund for the room or deposit and they have since been ignoring my calls. It has been a nightmare. I do NOT recommend.
Stayed 2 nights in Sep 2024