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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Reception
Property amenity
Outdoor pool
Exterior
1 bedroom, premium bedding, in-room safe, desk

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Gym
  • Housekeeping
  • 24/7 front desk
  • Laundry
$83
includes taxes & fees
Sep 14 - Sep 15

Explore the area

View in a map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Memorial City Mall
    ‪9 min drive‬
  • Baseball USA The Yard
    ‪9 min drive‬
  • CityCentre
    ‪11 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Accessible

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Queen Beds, Accessible (HEARING)

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(28 reviews)
  • 345 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

1 bedroom, premium bedding, in-room safe, desk

Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed

7.0 out of 10
Good
(2 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (HEARING)

7.4 out of 10
Good
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(13 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

1 bedroom, premium bedding, in-room safe, desk

Standard Room

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

7.0 out of 10
Good
(2 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 King Bed, Accessible

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 King Bed (Leisure)

8.6 out of 10
Excellent
(25 reviews)
  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

1 bedroom, premium bedding, in-room safe, desk

Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Holiday Inn Express & Suites Houston NW/Beltway 8 West Road by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, 1,006 reviews
Holiday Inn Express & Suites Houston NW/Beltway 8 West Road by IHG

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG

Hotel in Northside
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a meeting room, laundry facilities, and a 24-hour front desk.
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG offers 79 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG features an outdoor pool and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers multilingual staff, laundry facilities, and a convenience store. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2014
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 30
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 30 (subject to availability)
  • Late check-out fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Hotel Suites Houston NW Brookhollow by IHG

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow by IHG Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 453 out of 858 reviews
Rating 8 - Good. 197 out of 858 reviews
Rating 6 - Okay. 68 out of 858 reviews
Rating 4 - Poor. 52 out of 858 reviews
Rating 2 - Terrible. 88 out of 858 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

JUAN

Stayed 2 nights in May 2025

6/10 Okay

Taylor

Traveled with partner
Liked: Staff & service
Our stay at the Holiday Inn Express was average. When we first checked in, we were given a handicap-accessible room that was visibly not clean—there were marks on the walls and it clearly hadn’t been properly prepared. The night front desk staff member was helpful and got us switched to another room without any trouble, which we appreciated. The new room was better, but still had a few issues. The shower didn’t drain well and would back up during use, and the sink had very low water pressure. Also, when we interacted with the day front desk staff, they weren’t as helpful or friendly, which was disappointing. Overall, the stay was okay, but the combination of cleanliness issues, maintenance problems, and inconsistent service left us feeling underwhelmed.
Stayed 2 nights in May 2025

10/10 Excellent

Suraj, MONROE

Stayed 1 night in May 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Feb 2025

6/10 Okay

Hugh

Stayed 1 night in May 2025

2/10 Terrible

Bleuenn

Stayed 2 nights in May 2025

6/10 Okay

Jame

Liked: Property conditions & facilities
Close to a place where I can get around
Stayed 1 night in Apr 2025

8/10 Good

Lorna

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
The place was nice ans clean
Stayed 3 nights in May 2025

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Terrence

Stayed 2 nights in May 2025

10/10 Excellent

Priscilla

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was welcoming and helpful!
Stayed 1 night in May 2025

8/10 Good

Esequiel

Liked: Cleanliness
Stayed 2 nights in Mar 2025

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed here with my daughter and we loved the staff and how safe we felt the room was comfy. I was a little disappointed that they didn't have a hot tub which is one of the main reasons I picked her. But over all we were happy with our stay
Stayed 7 nights in Mar 2025

10/10 Excellent

Jevonna

Stayed 2 nights in May 2025

8/10 Good

Hamdan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and clean
Stayed 3 nights in May 2025

6/10 Okay

Vincent

Traveled with family
Disliked: Amenities, property conditions & facilities
The hotel was quiet and the staff was nice; however, I feel like this was one of the worst Holiday Inn Express I have ever stayed in. The pictures on the website did not match the condition of the hotel (no hot tub). The beds were hard and uncomfortable. The curtains had holes in them and the computer chair was worn to the point there was nothing but the cushion. The breakfast bar had the same food every day with no variety. I will not be staying at this location again.
Stayed 3 nights in May 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a great experience
Stayed 1 night in May 2025

6/10 Okay

Kya, New Orleans

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The shower water was lukewarm! The treadmill was broken.
Stayed 5 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

Delma

Stayed 1 night in Apr 2025

4/10 Poor

Carolina

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Property is in a bad neighborhood. Truck next to us got broken in to, broken window. No Pancakes or waffles for breakfast in our stay
Stayed 1 night in Apr 2025

8/10 Good

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

6/10 Okay

Norman

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was great, lady at the fort was super helpful through the week. Facility needs upgrades though desperately.
Stayed 3 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Typical franchise hotel. Clean rooms, comfortable beds, pleasant staff. Breakfast was ‘meh’ but it was the typical free breakfast you get at any hotel.
Stayed 1 night in Apr 2025

8/10 Good

Michael, Lufkin

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Hide-a-bed upholstery needed a good, deep cleaning as did the carpet.
Stayed 2 nights in Apr 2025