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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Exterior
Outdoor pool
Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.0 out of 10

Very good

Popular amenities

  • Pool
  • Hot Tub
  • Gym
  • Breakfast included
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
4900 Federal Plaza Drive, Houston, TX, 77092
  • Karbach Brewing
    ‪5 min drive‬
  • Memorial Park
    ‪9 min drive‬
  • Memorial City Mall
    ‪10 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪39 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Room, 2 Queen Beds, Accessible (HEARING)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 345 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room

Premium bedding, in-room safe, desk, laptop workspace

Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (HEARING)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (HEARING)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Hearing, Mobility)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible (Hearing, Mobility)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Leisure)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed (Leisure)

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior

Sheraton Houston Brookhollow Hotel

Pool
Hot Tub
Pet friendly
Parking included
4.1 out of 5, Very Good, (1001)
The price is $101
per night
$119 total
includes taxes & fees
Jan 25 - Jan 26
Sheraton Houston Brookhollow Hotel

About this property

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel

Hotel in Northside
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a 24-hour business center. Free weekend breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a spa tub, a meeting room, and dry cleaning.
Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel offers 79 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel provides a spa tub and a 24-hour fitness center. A computer station is located on site and wireless Internet access is complimentary. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is served on weekends. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel is a smoke-free property.

A complimentary buffet breakfast is served between 7:00 AM and 10:00 AM on weekends.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available on weekends 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Built in 2014
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Late check-in subject to availability
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

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Holiday Inn Express Hotel & Suites Houston NW-Brookhollow, an IHG Hotel Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 374 out of 723 reviews" "
Rating 8 - Good. 168 out of 723 reviews" "
Rating 6 - Okay. 54 out of 723 reviews" "
Rating 4 - Poor. 45 out of 723 reviews" "
Rating 2 - Terrible. 82 out of 723 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Stayed 1 night in Sep 2024

6/10 Okay

KELLY

Stayed 1 night in Sep 2024

2/10 Terrible

Shemika

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked a reservation to this property online. I arrived and was assigned a room. The bedding was nasty. The walls and floors were dirty. It smelled bad and stale. I proceeded back to the front desk to tell the nice lady the condition of the room. She, then, assigned me to another room. As soon as I entered, roaches feel on me from the doorframe above. I looked down to see a lot of roaches running towards the bathroom. After that, I immediately went back to the front desk to ask for a refund and let the lady know that I would not be able to stay at the hotel under those conditions. She explained to me that she couldn't refund me right away but she would make management aware of my experience. I have since been trying to get a refund. The manager put me into the system as a no show to avoid refunding me. I made them aware that I have proof that I was there and I still haven't received my refund for the room or deposit and they have since been ignoring my calls. It has been a nightmare. I do NOT recommend.
Stayed 2 nights in Sep 2024

10/10 Excellent

Brandon

Stayed 1 night in Sep 2024

2/10 Terrible

Liston

Traveled with family
Liked: Cleanliness, room comfort
Day time reception was wonderful, night time receptionist wasn’t great, i came down stairs to ask him for water, he gave me a cut and dry answer “No” water pressure in my bathroom was not good.
Stayed 1 night in Sep 2024

2/10 Terrible

William

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We booked a room for 5 people that advertised it slept 6 people, two queen beds with a pull out couch. We got to the hotel and checked into our room and there was no couch in the room so not enough space for everyone to sleep. They were not able to get us a different or additional room to accommodate the amount of people to stay so one person had to sleep on the floor. The hotel overall was noticeably kind of dirty, the elevator was also pretty gnarly and looked like some spilled something sticky all over the floor, not the worst I guess. The breakfast was the saddest breakfast I’ve ever seen. I get it, it’s a free breakfast and grateful for that but it didn’t really have much to offer and the food was not very satisfying. I really dislike leaving poor reviews but I just feel like this place was not “as advertised” and should warn others to be aware and prepare for what to expect. I booked it mainly because it advertised it could sleep 6 (it didn’t), the photos looked great and the overall rating was 8.2 and “very good” (that was misleading) and the location was convenient to our show. Definitely stayed at worse places, but this one did not meet the advertised expectations.
Stayed 1 night in Sep 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasnt expecting much. Turns out the hotel was really clean, comfortable and in great shape!! Very satisfied.
Stayed 1 night in Sep 2024

2/10 Terrible

chad

Stayed 4 nights in Jul 2024

6/10 Okay

Claudia

Stayed 1 night in Sep 2024

4/10 Poor

Eunsan, Irvine

Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for my needs
Stayed 4 nights in Aug 2024

6/10 Okay

Connie

Traveled with partner
Liked: Cleanliness
We’ve stayed at this hotel in the past and it was great. Not so this time. We were given a room, went upstairs to the room and a man was spraying it for bugs. Went back to the desk, waited over 5 minutes for someone to show up. Gave us another room. We didn’t get much sleep because the air conditioner was so loud and kept going off and on. We also didn’t have any body wash in the bathroom. Told the desk guy the next morning about the AC. We left for the day, came back to the room and nothing had been done to the AC. Finally on the 3rd day someone came and worked on the AC. We stopped the maids in the hallway and asked (as best we could since they didn’t speak any English) for body wash and got it refilled. On Sunday, there wasn’t any hot breakfast available except some biscuits. The pancake machine was out of order all 3 mornings we were there. After about 15 minutes they started bringing out cheese omelets and then eventually had enough to feed the people waiting. Another issue was there was always at least one car/truck parked in the entrance and made it hard to get around to parking spaces. There were times large trucks or trucks hauling large items were in the entrance of the parking area making it impossible to get to a parking place unless we drove under a tree with huge dead limbs hanging from it which scratched the top of our car. We were very dissatisfied with the condition and management of the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jenifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was only one night for me all i needed was a good night sleep and I got exactly what I wanted- peace and quiet
Stayed 1 night in Aug 2024

8/10 Good

Veronica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here as the place is always quiet and easy to get to. Only issue we had this time was the ac not working so great. The room never got cool enough.
Stayed 1 night in Aug 2024

2/10 Terrible

Delzavien

Stayed 2 nights in Aug 2024

10/10 Excellent

Chrystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my stay here. Super close to everything. Will make this my new spot when I’m in Houston. The staff is extremely helpful if you have any issues they will help you immediately.
Stayed 2 nights in Aug 2024

6/10 Okay

Mohammad

Traveled with family
A/C stopped working during night a few times. Found two baby roaches in the room and bathroom.
Stayed 1 night in Jul 2024

4/10 Poor

Brittany

Traveled with group
Liked: Room comfort
Disliked: Cleanliness, staff & service
Dirty!!!
Was dirty, gave us a dirty room so had to get a second room that was still dirty and also took my deposit without being refunded do not stay here!!
Stayed 1 night in Aug 2024

2/10 Terrible

Ashley

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Never again
Was double charged. Had to be switched rooms because first key pad did not work. No wifi password on new key card.no phone in room to call front desk. Elevator broken.
Stayed 1 night in Aug 2024

4/10 Poor

Jennifer

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

2/10 Terrible

Jonathan

Traveled with family
Overbooked had to stay elsewhere.
Stayed 1 night in Aug 2024

6/10 Okay

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Security
Safety concerns due to no security and shattered glass in the parking lot from broken windows
Stayed 2 nights in Aug 2024

2/10 Terrible

Ashton

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
Trash overflowing in parking lot, multiple cars broken into, glass still all over parking lot, entire place smells like weed, no hot tub, no pool towels, only 2 bath towels for showers, I had 4 people in my room. Rude staff, our room door didn’t lock, walls were dirty in our room, beds were awful. Do not stay here.
Stayed 1 night in Aug 2024

10/10 Excellent

Thomas E

Stayed 2 nights in Jul 2024

6/10 Okay

Drew

Liked: Staff & service
Stayed 3 nights in Jul 2024