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Homewood Suites by Hilton Houston - Willowbrook Mall

3.0 star property

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Photo gallery for Homewood Suites by Hilton Houston - Willowbrook Mall

Terrace/patio
Reception
Suite, 1 Bedroom, Non Smoking | Living area | 37-inch flat-screen TV with cable channels, TV, MP3 dock
Free daily on-the-go breakfast
37-inch flat-screen TV with cable channels, TV, MP3 dock

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Kitchen
  • Pet friendly
  • Parking included
  • Housekeeping
  • Laundry
$114
includes taxes & fees
Nov 14 - Nov 15

Explore the area

View in a map
7655 West FM 1960, Houston, TX, 77070
  • Place, Willowbrook Mall
    ‪1 min walk‬
  • Place, Sam Houston Race Park
    ‪4 min drive‬
  • Place, Vintage Park
    ‪5 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Accessible, Bathtub

Premium bedding, in-room safe, iron/ironing board

Suite, 1 Queen Bed, Accessible, Bathtub

7.4 out of 10
Good
(3 reviews)
  • 632 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms, Non Smoking

Premium bedding, in-room safe, iron/ironing board

Suite, 2 Bedrooms, Non Smoking

10.0 out of 10
Exceptional
(2 reviews)
  • 890 sq ft
  • 2 bedrooms
  • Sleeps 7
  • 2 King Beds

View all photos for Suite, 1 King Bed, Non Smoking, Fireplace

37-inch flat-screen TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Non Smoking, Fireplace

  • 494 sq ft
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite, Accessible (Roll-in Shower)

Premium bedding, in-room safe, iron/ironing board

Suite, Accessible (Roll-in Shower)

  • 890 sq ft
  • 1 bedroom
  • Sleeps 7
  • 2 King Beds

View all photos for Suite, 1 Bedroom, Non Smoking

37-inch flat-screen TV with cable channels, TV, MP3 dock

Suite, 1 Bedroom, Non Smoking

9.0 out of 10
Wonderful
(14 reviews)
  • 494 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About this property

Homewood Suites by Hilton Houston - Willowbrook Mall

3-star hotel in Willowbrook
A 24-hour fitness center, coffee/tea in a common area, and a business center are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
Homewood Suites by Hilton Houston - Willowbrook Mall offers 72 accommodations with MP3 docking stations and safes. Accommodations offer separate sitting areas. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. 37-inch flat-screen televisions come with premium cable channels. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wired and wireless Internet access is complimentary. A business center is on site at this 3-star property. Guests can enjoy a complimentary breakfast each morning. This Houston hotel also offers a 24-hour fitness center, barbecue grills, and multilingual staff. Onsite self parking is complimentary.

Homewood Suites by Hilton Houston - Willowbrook Mall is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM
  • Coffee and tea in common areas
  • Free manager's reception (select days)

Things to do

  • 24-hour gym
  • Basketball
  • Designer stores
  • Shopping mall
  • Tennis
  • Volleyball

Family friendly

  • Children's games
  • Children's toys
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages

Business services

  • Business center

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)

More

  • 3 floors
  • Built in 1998
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from July 1 2025 to February 28 2026 (dates subject to change):
  • Breakfast
  • Business center
  • Recreation facilities
  • Swimming pool
The property will be renovating from July 1 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Front desk
  • Hallway
  • Lobby
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Homewood Suites Hilton Houston Willowbrook Mall
Homewood Suites Hilton Willowbrook
Homewood Suites Hilton Willowbrook Hotel
Homewood Suites Hilton Willowbrook Hotel Houston Mall
Homewood Suites Willowbrook
Willowbrook Homewood Suites
Homewood Suites Hilton Houston Willowbrook Mall Hotel
Homewood Suites Hilton Willowbrook Mall Hotel
Homewood Suites Hilton Willowbrook Mall

Homewood Suites by Hilton Houston - Willowbrook Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 230 out of 390 reviews
Rating 8 - Good. 92 out of 390 reviews
Rating 6 - Okay. 30 out of 390 reviews
Rating 4 - Poor. 20 out of 390 reviews
Rating 2 - Terrible. 18 out of 390 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

keith

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn’t much to like , at check in the front desk manager either seemed to didn’t know much or just didn’t care. Put us in a room that was at the first floor entrance and the door was propped open. So asked did they have anything else ? Then replied we have a room on the2nd floor. That room seemed old and very drafty. The toilet backed up . Asked for a plunger, they said ok, will bring it. 30minutes later the person shows up and plungers the toilet. We had to walk around to our vehicle , because of the construction going on in the front lobby entrance to the rooms. Thank goodness it didn’t it wasn’t raining at the time. They just didn’t seem interested in their customers needs. Oh don’t let me start on the breakfast. The cereal was stale, the fruit seemed too ripe, the eggs were like water, the Hogarth was opened. The apple and orange juice tasted like. I believe we will not revisit or stay in that place for a long time, if ever.
Stayed 2 nights in Jul 2025

4/10 Poor

Ke'Aera

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
…
Stayed 3 nights in Jun 2025

2/10 Terrible

Obed

Stayed 1 night in Jun 2025

8/10 Good

Joan

Liked: Cleanliness, amenities
Stayed 9 nights in Jun 2025

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff were extremely helpful. We came in early with loads of baggage and they gave us a room without an extra fee. Held our bags until we were ready to go to the airport. Only issue was there was an odd smell in the stairway. We would stay here again.
Stayed 1 night in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This what we saw in the corridor
Stayed 6 nights in Jun 2025

10/10 Excellent

Heriberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for the price
Stayed 2 nights in Apr 2025

2/10 Terrible

Carla

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No hot water on loop cold water, the elevator was broke you had to walk up the steps, staff was not friendly, food was undercooked bathroom tub had no stopper. it was like a motel six and they turned the light off.
Stayed 3 nights in May 2025

2/10 Terrible

paula

Would not recommend
Stayed 1 night in May 2025

4/10 Poor

TYREE L, Fort Wayne

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Overall svc was severely lacking. Toilet issues, housekeeping, and sink issues. None of which were addressed. Even after several calls and in person requests. The hotel was clean, the area was convenient, and the food choices are plentiful in the area. However, the unresolved issues made my stay less enjoyable. I will have to chose another hotel upon my definite return to Houston. drain
Stayed 4 nights in Apr 2025

10/10 Excellent

Heriberto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Lisaa

Liked: Cleanliness, staff & service, property conditions & facilities
Property could be updated inside
Stayed 2 nights in Mar 2025

10/10 Excellent

raynell

Stayed 2 nights in Mar 2025

10/10 Excellent

Joseph

Stayed 5 nights in Feb 2025

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super clean and amazing staff! We really enjoyed our stay!

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The mall parking lot is across the street and can get a little loud
Stayed 1 night in Mar 2025

8/10 Good

Roberto

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall, property met my expectations. The only issues I encountered was an uninterested front desk rep that couldn't give me proper directions to my room and lukewarm water.
Stayed 1 night in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Jamie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

minor

Traveled with family
Liked: Room comfort
Need to be fix up .
Stayed 3 nights in Dec 2024

10/10 Excellent

Travis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Happy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well situated, close to mall, shopping centers, grocery store, and restaurants. Quiet location. Manager was responsive to our needs and said the property is in the process of being updated.
Stayed 2 nights in Nov 2024

2/10 Terrible

Heriberto

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
My truck and 3 other vehicles got broken into and found out they don't have any cameras in front of property
Stayed 1 night in Oct 2024

10/10 Excellent

Tamara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024