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Sonesta Hotel Houston IAH Airport

4.0 star property

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Photo gallery for Sonesta Hotel Houston IAH Airport

Outdoor pool
Lobby
Restaurant
Egyptian cotton sheets, premium bedding, pillowtop beds, in-room safe
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Room service
  • Free airport shuttle
  • Bar
  • Pool
  • Gym

Explore the area

Map
425 North Sam Houston Parkway East, Houston, TX, 77060
  • Greenspoint Mall
    ‪16 min walk‬
  • Houston National Cemetery
    ‪7 min drive‬
  • Houston Grand Prix
    ‪9 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪17 min drive‬

Room options

Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Presidential Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Deluxe Room, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Room, 1 King Bed, Roll-in Shower, Non Smoking

  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

Room, 2 Double Beds, Roll-in Shower, Non Smoking

  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Hyatt Place Houston-North

  • Pool
  • Breakfast included
  • Free airport shuttle
  • Pet friendly
3.3 out of 5, (863)
The price is $73
per night
$87 total
includes taxes & fees
Mar 9 - Mar 10
Hyatt Place Houston-North

About this property

Sonesta Hotel Houston IAH Airport

Hotel in Northside
Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Sonesta Hotel Houston IAH Airport offers 335 accommodations with MP3 docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 42-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Sonesta Hotel Houston IAH Airport features an outdoor pool and a fitness center. The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 16 meeting rooms. Event facilities measuring 27000 square feet (2508 square meters) include a conference center. This business-friendly hotel also offers a vending machine, multilingual staff, and concierge services. A roundtrip airport shuttle is complimentary to guests during limited hours. Complimentary self parking is available on site.

Sonesta Hotel Houston IAH Airport has designated areas for smoking.

Full breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Sam's Bar - Onsite bar.
Sam's Restaurant - Onsite restaurant. Open daily.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free roundtrip airport shuttle from 5:00 AM to 11:00 PM
  • Airport shuttle available during limited hours
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 5 to 50 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Sam's Bar
  • Sam's Restaurant

Things to do

  • Gym
  • Outdoor pool
  • Piano
  • Shopping

Family friendly

  • In-room refrigerator
  • Laundry facilities
  • Microwave on request
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 16 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (27,000 square feet of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 accessible parking spaces
  • Accessible airport shuttle
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1982
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium satellite channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator
  • Room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 30.00
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Late check-out fee: USD 30.00
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
This property offers airport shuttle service 5 AM until midnight.

Renovations and closures

The following facilities are closed on Friday and Saturday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per pet, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50.00 per accommodation, per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 5 to 50 per person
  • Pet fee: USD 150.00 per pet, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 30.00 (subject to availability)
  • Late check-out fee: USD 30.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

Pool access available from 10:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is not required for transportation to and from this property

Property is also known as

Sonesta Houston Iah Houston
Sonesta Hotel Houston IAH Airport Hotel
Sonesta Hotel Houston IAH Airport Houston
Hyatt Regency Houston Intercontinental Airport
Sonesta Hotel Houston IAH Airport Hotel Houston

Sonesta Hotel Houston IAH Airport Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 418 out of 1003 reviews
Rating 8 - Good. 219 out of 1003 reviews
Rating 6 - Okay. 151 out of 1003 reviews
Rating 4 - Poor. 105 out of 1003 reviews
Rating 2 - Terrible. 110 out of 1003 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very accommodating!
Stayed 2 nights in Nov 2024

2/10 Terrible

Mary

Stayed 2 nights in Oct 2024

8/10 Good

Tanairi

Traveled with group
Liked: Cleanliness, staff & service
Love, the fact that they accepted cash deposit. It was an easy check-in and checkout process. However, the bedding could use better blankets maybe ones without feathers that poke you while you sleep. And there was no hot water whenever we took a shower just warm. Other than that great would definitely stay again
Stayed 2 nights in Nov 2024

2/10 Terrible

Stephanie

Traveled with group
Liked: Cleanliness
Good for a nigbt
Stayed 1 night in Nov 2024

4/10 Poor

Bhargavi

Disliked: Cleanliness, staff & service, property conditions & facilities
We booked a nonsmoking room but in the night me and my child couldn’t sleep because of smoking smell. Not sure where it was coming from. Maybe from a next room
Stayed 2 nights in Nov 2024

8/10 Good

Adriana

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
I’m not going to lie, the reviews before did make me a bit nervous. The hotel is newly renamed. There is a security guard at the entrance of the parking lot, Room was cleaned and quiet. No issues with check in or check out.
Stayed 1 night in Nov 2024

4/10 Poor

Kristy

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Security stopped and asked if I were a guest each time I would enter the property. Kinda annoy. MAINLY THE HOT DIDNT WORK AND STAFF WAS NO HELPFUL
Stayed 1 night in Nov 2024

6/10 Okay

Mohamed, Cliffsidepark

It was good thank you
Stayed 1 night in Nov 2024

2/10 Terrible

Donnesha

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was false advertisement. The amenities did not work , pool , jacuzzi freezing. Coffee machine in room didn’t work and we could not get free coffee from hotel. Air was broken so we had to sleep In a freezing room all weekend. Locked out of room and had to go back to desk to get new keys. Hotel is not as advertised online.
Stayed 2 nights in Nov 2024

8/10 Good

Carlos, diboll

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Oct 2024

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities , staff and services excellent, the only concern is around the area I felt that it is not safe . Overall I high recommend the hotel .
Stayed 3 nights in Nov 2024

2/10 Terrible

Herbert

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Very dirty and smell of old and dirty im rooms hallways. All furniture isnold and scrathed. Amenities are under construction. Staff is unware of their daily objectives
Stayed 4 nights in Nov 2024

10/10 Excellent

Mark

Stayed 2 nights in Nov 2024

10/10 Excellent

Ja'Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 1 night in Oct 2024

8/10 Good

Nishat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

4/10 Poor

Jessica

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not that Great.
Hot tub broken. Had to find out myself. Glad I didn’t get my suit on before finding out and wondering outside! Front desk was not informative. Had to ask about breakfast and where to find my room. Restaurant on site was a dump. Only very limited selection of alcohol. Nothing on tap. No change, card only. Wasn’t about to try the food. Did this place just open? I won’t be back.
Stayed 1 night in Nov 2024

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Rachad

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was decent. No issues.
Stayed 2 nights in Nov 2024

4/10 Poor

Hong, Georgetown

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Laarni

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Needs renovation
Stayed 1 night in Nov 2024

10/10 Excellent

Hung sy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Dominque

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would com back to visit loved the place
Stayed 4 nights in Oct 2024

2/10 Terrible

Verified traveler

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Don’t waste your money
The service was terrible from the time we checked in until leaving the people at the front desk must’ve all been new it was the worst service. Every front desk person was always in their cell phones talking or texting as if doing their job was an inconvenience. This was our first time staying and no one offered to show us or even point us to any of the amenities or other spaces we could go. Where do we go to eat and drink and what times? Is there a pool? A smoking area? A patio somewhere to just sit outside who knows?! Such a disappointment for charging over $100 a night … long story short we left here and paid $65 a night at palace inn that was nicer, cleaner, & had great customer service!
Stayed 4 nights in Oct 2024

10/10 Excellent

Natashia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Greg

Can't say anything about the stay - by the time the airport shuttle was 1 1/2 hours late and the hotel stopped answering their phones I caught a cab to another hotel. I will be suing Sonesta, Hotels com and Expedia over this mess - first time I have been treated this incredibly badly - and someone is going to pay!!!!!
Stayed 1 night in Oct 2024