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Hyatt Regency Houston West

3.5 star property
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Breakfast, lunch, brunch served; American cuisine, garden views
Lobby
Exterior
Lobby
Exterior

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast available
  • Pool
  • Pet friendly
  • Gym
$121
includes taxes & fees
Oct 5 - Oct 6

Explore the area

View in a map
13210 Katy Fwy, Houston, TX, 77079
  • CityCentre
    ‪4 min drive‬
  • Memorial City Mall
    ‪6 min drive‬
  • Westheimer Road
    ‪8 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪39 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

8.6 out of 10
Excellent
(7 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Double Beds

8.4 out of 10
Very good
(45 reviews)
  • 338 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed

8.6 out of 10
Excellent
(57 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

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Exterior detail

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About this property

Hyatt Regency Houston West

3.5-star hotel in Memorial
Along with an outdoor pool, this smoke-free hotel has a restaurant and a 24-hour fitness center. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
Hyatt Regency Houston West offers 400 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature premium bedding. 65-inch flat-screen televisions come with premium digital channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered on request. Amenities available on request include hypo-allergenic bedding.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hyatt Regency Houston West features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

This 3.5-star property offers access to a business center and 12 meeting rooms. This business-friendly hotel also offers a terrace, multilingual staff, and a garden. Complimentary covered self parking is available on site.

Hyatt Regency Houston West is a smoke-free property.

To-go breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:30 AM and 11:00 AM.
Cafe on the Lake - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and light fare. Guests can enjoy alfresco dining (weather permitting). A children's menu is available.
Black Gold Bar - This bar specializes in American cuisine and serves dinner and light fare. Happy hour is offered. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • On-the-go breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:30 AM to 11:00 AM on weekends; USD 15 to 45 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Black Gold Bar
  • Cafe on the Lake

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Proposal/romance packages
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)

More

  • 5 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 65-inch flat-screen TV with premium digital channels
  • Pay movies

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
1 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per day

We have included all charges provided to us by the property.

Optional extras

  • Fee for to-go breakfast: approximately USD 15 to 45 per person
  • Pet fee: USD 40.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:30 AM to 10:00 PM

Hyatt Regency Houston West Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 697 out of 1160 reviews
Rating 8 - Good. 211 out of 1160 reviews
Rating 6 - Okay. 123 out of 1160 reviews
Rating 4 - Poor. 62 out of 1160 reviews
Rating 2 - Terrible. 67 out of 1160 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Margie

Traveled with family
Check in was fine. But we have problems in the room The blow dry was broke. I called the front desk twice and let it ring about 20 times. So I had to get dressed and go down to the desk he said housekeeping would bring one right up. It’s been 20 minutes and no hair dry. I sure would like to go to bed😕
Stayed 1 night in Jun 2025

8/10 Good

Amy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Had very little hot water in shower but otherwise great.
Stayed 1 night in Jun 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy divertido
Stayed 3 nights in Jun 2025

10/10 Excellent

Juan

Stayed 1 night in Jun 2025

10/10 Excellent

Kiki

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Pierre

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Stayed 2 nights in May 2025

10/10 Excellent

Sal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Nicholas, Queens Village

Stayed 3 nights in May 2025

10/10 Excellent

Tera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Windy, Katy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a friendly environment. I really enjoyed the staff
Stayed 1 night in May 2025

10/10 Excellent

jeffrey d.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was excellent and clean. Huge ~75” tv with a couple of hbo movie channels. The bathroom revealed its age (I remember when it was the Omni) and an update is in order. The koi pond was really nice. The hotel common areas are really nice & modern. The cafe was spacious and nice but the buffet “ hot” foods were way under acceptable service temperatures. I did have the fresh omelette, which was excellent and hot. The buffet was expensive at $26 a pop & the coffee was weak. They should offer expresso/cappuccino in the cafe. There is a Starbucks elsewhere in the hotel.
Stayed 1 night in May 2025

10/10 Excellent

Sandra, Corpus Christi

Liked: Cleanliness, amenities, property conditions & facilities
Everything was pleasant
Stayed 1 night in May 2025

10/10 Excellent

Michael

Stayed 1 night in May 2025

6/10 Okay

Diana

Business traveler
Liked: Cleanliness, property conditions & facilities
The lobby, restaurant, bar, etc were VERY cold Sun - Wed - seem to get it fixed somewhat by Wed PM. My room was also very cold - thermostat set at 65 degrees when I checked in. I turned it up, but the maid the following day turned it back down again so I had to turn it up again. The rest of the days the maid did not turn it back down. This is a pet friendly hotel with lots of dogs. Though well behaved, I would not stay there is you are allergic and don't like having that many dogs around in lobby, etc.
Stayed 4 nights in May 2025

10/10 Excellent

Christina

Liked: Cleanliness
Stayed 3 nights in May 2025

4/10 Poor

Cesar

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

NO HOT WATER

NO HOT WATER IN SHOWER.
Stayed 2 nights in May 2025

10/10 Excellent

Jorge

Stayed 1 night in May 2025

10/10 Excellent

corey

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Jose

Traveled with family
It’s was as expected
Stayed 2 nights in May 2025

8/10 Good

dorothy

Stayed 2 nights in May 2025

10/10 Excellent

Telma, Reseda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC unit was not working properly every time it would turn itself off it would make a huge thump this happened every 15 minutes. It was hard for us to sleep thru thr night
Stayed 3 nights in May 2025

4/10 Poor

Satish, San Francisco

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Swimming pool was closed. We had booked the property for swimming pool. We had to leave it and book another place - did not finish our stay
Stayed 3 nights in Apr 2025

8/10 Good

Yajaira

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2025