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MainStay Suites Texas Medical Center/Reliant Park

2.5 star property

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Photo gallery for MainStay Suites Texas Medical Center/Reliant Park

Lobby
In-room safe, desk, laptop workspace, blackout drapes
Full-size fridge, microwave, oven, stovetop
Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Outdoor pool, sun loungers

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Gym
  • Laundry
  • Parking included
  • 24/7 front desk

Explore the area

Map
3134 Old Spanish Trl, Houston, TX, 77054
  • Houston Zoo
    ‪3 min drive‬
  • MD Anderson Cancer Center
    ‪3 min drive‬
  • Rice University
    ‪5 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪30 min drive‬

Room options

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, Multiple Beds, Accessible, Non Smoking

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Superior Suite, 1 Queen Bed with Sofa bed, Non Smoking

  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • Sleeps 6
  • 2 Queen Beds

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About this property

MainStay Suites Texas Medical Center/Reliant Park

Hotel in Astrodome
Along with an outdoor pool, this smoke-free hotel has a 24-hour fitness center and a snack bar/deli. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a 24-hour business center, a seasonal outdoor pool, and a business center. Weekly housekeeping is available.
MainStay Suites Texas Medical Center/Reliant Park offers 89 air-conditioned accommodations with DVD players and laptop-compatible safes. Accommodations offer separate sitting areas and include dining tables. 32-inch LCD televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

MainStay Suites Texas Medical Center/Reliant Park features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. This hotel offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wired and wireless Internet access is complimentary. This family-friendly hotel also offers a vending machine, an arcade/game room, and multilingual staff. A complimentary area shuttle within 3 mi is available for guests. Onsite self parking is complimentary.

MainStay Suites Texas Medical Center/Reliant Park is a smoke-free property.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Dining table
  • DVD player
  • Free area shuttle
  • Grocery/convenience store
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (weekly)
  • Multilingual staff

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Stovetop
  • Toaster

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

We should mention

The seasonal pool will be open from October 01 to February 25
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Houston
Mainstay Suites Choice Hotels TX Medical Ctr Reliant Hotel
Mainstay Suites Choice Hotels TX Medical Ctr Reliant
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel
MainStay Suites Texas Medical Center/Reliant Park Houston
Mainstay Suites by Choice Hotels TX Medical Ctr / Reliant
MainStay Suites Texas Medical Center/Reliant Park Hotel Houston

MainStay Suites Texas Medical Center/Reliant Park Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 420 out of 1004 reviews
Rating 8 - Good. 280 out of 1004 reviews
Rating 6 - Okay. 133 out of 1004 reviews
Rating 4 - Poor. 88 out of 1004 reviews
Rating 2 - Terrible. 83 out of 1004 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Alan

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival and check in the hotel clerk asked for my debt card and then he charged me $100.00 deposit . I asked why he told me incase you damage your room . I told him that I had paid for insurance . He replied oh well . When I checked out I ask for my $100.00 dollars . The clerk said it would be 3-5 days . It has been 10 days and still no refund yet
Stayed 2 nights in Feb 2025

4/10 Poor

Sharon

Traveled with family
Disliked: Staff & service

Our stay at Mainstay Suites

The fire alarm went off in the middle of night for the first 3 nights we were there. The next 3 nights my hotel phone rang once during the middle of the night. We were on the 2nd floor and I have problems with stairs, which made it uncomfortable when the elevator was out of order for a day or two. The utensils provided for cooking and eating in the room, were 1 spoon, 1 knife, 2 forks, 1 pot and 2 dishes. The doors to the bedroom and the adjoining room would not completely close. The rooms should have been checked better when cleaning, there was a dirty sock on the floor of the closet and we saw a roach walking across the floor.
Stayed 8 nights in Feb 2025

6/10 Okay

Dona

Business traveler
Liked: Cleanliness, staff & service
Appearance very dated, needs a lot of repairs.
Stayed 4 nights in Feb 2025

10/10 Excellent

Twyla

Stayed 1 night in Feb 2025

8/10 Good

Tawnia

Traveled with family
The staff was friendly and helpful. The room was clean. What I didn’t like was I reserved a room with a king size bed and got a room with a queen size bed.
Stayed 1 night in Feb 2025

2/10 Terrible

Paul

Stayed 1 night in Feb 2025

10/10 Excellent

Garry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking lot was monitored, clean, close to hospitals.
Stayed 1 night in Feb 2025

10/10 Excellent

Erno, Houston

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Like it
Stayed 1 night in Feb 2025

8/10 Good

Gary, North Richland Hills

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location to MD Anderson.
Stayed 4 nights in Feb 2025

4/10 Poor

Jose

Disliked: Staff & service, property conditions & facilities
Not very friendly extra fee fir early check in huge fee
Stayed 1 night in Feb 2025

4/10 Poor

brianna

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were rude place was dirty
Stayed 1 night in Feb 2025

10/10 Excellent

Kelvin

Stayed 1 night in Feb 2025

4/10 Poor

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
The price that's all
Stayed 2 nights in Feb 2025

8/10 Good

Rodney

Stayed 1 night in Feb 2025

10/10 Excellent

mitchell

Traveled with family
People was nice
Stayed 4 nights in Feb 2025

4/10 Poor

Noemi

Liked: Staff & service
Disliked: Cleanliness, amenities
The front desk staff was nice, but the room I stayed was uncomfortable and saw a few roaches. I was thinking that may be because the room was “cheap” and book through Expedia they give you theworst available
Stayed 2 nights in Feb 2025

4/10 Poor

Tony

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is old. The ac's are full of mold. The rooms are stinky. Only positive is the rooms are large with a couch. The couch was so dirty we had to drape the spare sheets over it.
Stayed 5 nights in Feb 2025

10/10 Excellent

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Safe and Clean

Though the hotel could use some upgrades, renovations seem to be underway. It’s clean, safe, and offers outstanding customer service. We stay here for overnight visits to Houston and plan to return. Hopefully, the improvements continue, as many guests appear to be regulars for business and appointments.
Stayed 1 night in Feb 2025

6/10 Okay

Katie, Houston

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Very outdated
Stayed 1 night in Feb 2025

10/10 Excellent

Linda

Liked: Cleanliness
Stayed 1 night in Feb 2025

6/10 Okay

Vicki

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Wonderful Front Desk Service

Wonderful front desk service during the day with professional customer service representatives. On the day of arrival, I was notified promptly that the elevator did not work and I was reminded of this matter at check in.So, I took the stairs and was appalled by the obvious smell of mold/mildew and a carpet that needed to be replaced-not cleaned. The room also had a smell of mildew and the ceiling showed signs of water damage and attempted repair. The walls are thin and you can easily hear conversations and babies crying for prolonged periods in the adjacent rooms. This facility has a shuttle to the Texas Medical Center for patients/family however the lack of cleanliness and the musty odor is concerning. The night time front desk employee was heard screaming into his phone for the whole first floor to hear.
Stairwell
Stairwell
Stairwell
Ceiling
Stayed 2 nights in Jan 2025

10/10 Excellent

Danica

Stayed 4 nights in Jan 2025

8/10 Good

Valente

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

2/10 Terrible

Eva

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities

Maintenance needed to Mainstay

Needs LOTS of maintenance done! First elevators didn’t work so we had to take the stairs. Carpet in the stairwell were so stained and nasty…really nasty! Then although our room looked clean, it had a funny smell. The tv came on but we were never able to access any channels. I tried to call down to the front desk but no one ever answered. Then wanted to use the wake up call service… all I got was a busy signal and I tried many different times. So decided to use the alarm clock there. The clock had to be reset but was so scratched up, I couldn’t tell if it was a.m. or p.m. We had an early doctor appointment the next morning at MDAnderson so we just went to bed. At least the bed was comfortable and we got a good nights sleep. I read the reviews before booking our hotel as we were trying to get as close to the hospital as possible. This one had good reviews but I for none, was very disappointed in things.☹️ It’s sad as it appeared to have a lot of home qualities but they sure need to do some serious maintenance to match their hotel name.
Stayed 1 night in Jan 2025

4/10 Poor

Bonnie

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
TV did not work at all. Filthy, roaches eveywhere. Strange people roaming hallways. Loud noises all night long above and in halls. Elevator was broken, would not give discount or refund. Website offered free breakfast...there was nothing, not even coffee. Overall very bad experience.
Stayed 2 nights in Jan 2025