4/10 Poor
Verified traveler
Traveled with family
Apr 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
We deserve a Refund
I called the hotel prior to arrival to request a 1st floor room due to my 8 yr. old having difficulty with stairs; she wears braces on her legs. No one answered. I called a second time because we were coming in very late due to traffic, it was Easter weekend. No answer. When we arrived at the hotel, there was no one at the desk. We waited for 12 minutes, then left. As we passed the front office, driving away, we saw someone at the desk. I parked and checked in. I asked for a first story room, there was none. I asked about the pool. I was told it was past the opening time, which I found out later, was not true. The room was musky and had a terrible odor, mostly of smoke. My daughter uses a C-Pap breathing machine due to her asthma and allergies. She coughed all night and none of us could sleep. The next morning as I looked out the room, there was a cigarette that was left on the window seal. The sheets also had a strange smell and were stained. The air conditioning unit had an air filter that was filthy. I hadn't been cleaned in weeks. I turned the cigarette bud in at check out and the gentlemen just threw it away. I explained how it affected our stay, and he just shook his head and apologized. I'm not sure if he understood what I was saying. He was foreign. Also, dogs barked all night and there was no elevator for my daughter to use. It was just one thing after another.
Verified traveler
Stayed 1 night in Apr 2025