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Palace Inn and Suites - Willowbrook Mall

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Palace Inn and Suites - Willowbrook Mall

Fridge, microwave
Exterior
Spa
Desk, iron/ironing board, cribs/infant beds, free WiFi
Fridge, microwave

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
    Breakfast included
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Parking included
    Parking included
  • 24/7 front desk
    24/7 front desk
  • Free WiFi
    Free WiFi

Explore the area

Map
12951 Willow Centre Drive, Houston, TX, 77069
  • Willowbrook Mall
    9 min walk
  • Houston Methodist Willowbrook Hospital
    3 min drive
  • Aerodrome
    3 min drive
  • Houston, TX (IAH-George Bush Intercontinental)
    21 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Kitchenette

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 360 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 2 Queen Beds, Smoking, Kitchenette

  • 360 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cribs/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 355 sq ft
  • Sleeps 3
  • 1 King Bed

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The price is $116
per night
$137 total
includes taxes & fees
Dec 7 - Dec 8
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About this property

Palace Inn and Suites - Willowbrook Mall

Hotel in FM 1960
This hotel features a 24-hour front desk, free breakfast, and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Palace Inn and Suites - Willowbrook Mall offers 50 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Accommodations offer separate dining areas and include desks. Refrigerators and microwaves are provided.

This Houston hotel provides complimentary wireless Internet access. Televisions come with premium digital channels and pay movies. Housekeeping is provided daily.

A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.
Guests are offered a complimentary continental breakfast.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Family friendly

  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston

Palace Inn and Suites - Willowbrook Mall Reviews

Reviews

5.8
Rating 10 - Excellent. 4 out of 18 reviews" "
Rating 8 - Good. 3 out of 18 reviews" "
Rating 6 - Okay. 3 out of 18 reviews" "
Rating 4 - Poor. 4 out of 18 reviews" "
Rating 2 - Terrible. 4 out of 18 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very kind and attended to everything I needed.
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveler

Traveled with family
Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, they just need a swimming pool
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Stayed 1 night in May 2019

4/10 Poor

Verified traveler

Business traveler
Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveler

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed for work
New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Stayed 2 nights in Oct 2018

4/10 Poor

Jared

Stayed 1 night in Aug 2018

2/10 Terrible

Sam

Disliked: Staff & service, room comfort
Romantic night out, wow.
The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Stayed 1 night in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Ronald

Disliked: Cleanliness, room comfort
Weekend in houston
There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful

4/10 Poor

Vick, willowbrook Houston

Disliked: Cleanliness, property conditions & facilities, room comfort
Nice location close to the mall
The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stayed 1 night in Mar 2018

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience.
Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Stayed 1 night in Jan 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Nice place, nice people. Would definitely stay again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice,perfect location and the staffs are nice
Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
Stayed 2 nights in Dec 2017