This hotel features a 24-hour front desk, free breakfast, and free self parking. WiFi in public areas is free. Other amenities include a vending machine.
Palace Inn and Suites - Willowbrook Mall offers 50 air-conditioned accommodations with irons/ironing boards and complimentary toiletries. Accommodations offer separate dining areas and include desks. Refrigerators and microwaves are provided.
This Houston hotel provides complimentary wireless Internet access. Televisions come with premium digital channels and pay movies. Housekeeping is provided daily.
A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access. Complimentary self parking is available on site.
Guests are offered a complimentary continental breakfast.
Languages
English, Hindi, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Free self parking on site
Wheelchair-accessible parking available
Food and drink
Free continental breakfast
Family friendly
Crib (surcharge)
In-room microwave
In-room refrigerator
Separate in-room dining area
Conveniences
24-hour front desk
Luggage storage
Vending machine
Guest services
Housekeeping (daily)
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices
Braille/raised signage
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Room amenities
Bedroom
Crib (surcharge)
Bathroom
Free toiletries
Towels provided
Entertainment
Pay movies
TV with premium digital channels
Food and drink
Microwave
Refrigerator
Separate dining area
More
Air conditioning
Desk
Iron/ironing board
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 5:30 AM
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
Pets not allowed
Children and extra beds
Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10 per stay
Property payment types
Important information
Optional extras
Crib (infant bed) fee: USD 10 per stay
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Property is also known as
Palace Inn Willowbrook Mall
And Suites Willowbrook Mall
Palace Inn Suites Willowbrook Mall
Palace Inn and Suites - Willowbrook Mall Hotel
Palace Inn and Suites - Willowbrook Mall Houston
Palace Inn and Suites - Willowbrook Mall Hotel Houston
Palace Inn and Suites - Willowbrook Mall Reviews
Reviews
6.0
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Staff was excellent, very kind and attended to everything I needed.
Verified traveler
Stayed 2 nights in Feb 2021
2/10 Terrible
Verified traveler
Traveled with family
Feb 21, 2021
Extremely in satisfied
I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Everything was great, they just need a swimming pool
Verified traveler
Stayed 1 night in Jun 2019
8/10 Good
Verified traveler
Jun 1, 2019
Verified traveler
Stayed 1 night in May 2019
4/10 Poor
Verified traveler
Business traveler
May 13, 2019
Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Verified traveler
Stayed 2 nights in May 2019
6/10 Okay
Verified traveler
Traveled with family
Nov 19, 2018
Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful
Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.