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Residence Inn Houston Sugar Land/Stafford

3.0 star property

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Photo gallery for Residence Inn Houston Sugar Land/Stafford

Exterior
Reception
Outdoor pool
Property amenity
View from property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Pet friendly
  • Housekeeping
  • Parking included
  • Air conditioning

Explore the area

Map
12703 Southwest Fwy, Stafford, TX, 77477
  • Sugar Land Town Square
    ‪5 min drive‬
  • Stafford Centre
    ‪5 min drive‬
  • Smart Financial Centre at Sugar Land
    ‪7 min drive‬

Room options

View all photos for Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms (Mobility/Hearing Access, Roll-In Shwr)

  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 1 Bedroom

  • 559 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Studio, 1 Queen Bed with Sofa bed, Non Smoking

Studio, 1 Queen Bed with Sofa bed, Non Smoking | In-room safe, desk, iron/ironing board, free cribs/infant beds

Studio, 1 Queen Bed with Sofa bed, Non Smoking

  • 559 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms

In-room safe, desk, iron/ironing board, free cribs/infant beds

Suite, 2 Bedrooms

  • 968 sq ft
  • Sleeps 6
  • 2 Double Beds

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Lobby

Heritage Inn Suites Houston/Sugar Land, Trademark by Wyndham

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  • Hot Tub
  • Breakfast included
  • Pet friendly
4.6 out of 5, Wonderful, (1174)
The price is $99
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$114 total
includes taxes & fees
Apr 11 - Apr 12
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About this property

Residence Inn Houston Sugar Land/Stafford

Hotel in The Fountains
This smoke-free hotel features an outdoor pool, a fitness center, and coffee/tea in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a business center, dry cleaning, and laundry facilities. Housekeeping is available on request.
Residence Inn Houston Sugar Land/Stafford offers 78 accommodations with fireplaces and washers/dryers. Accommodations offer separate sitting areas. Televisions come with premium satellite channels, video-game consoles, and pay movies. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Stafford hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Residence Inn Houston Sugar Land/Stafford features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, gift shops/newsstands, and a picnic area. Complimentary self parking is available on site.

Residence Inn Houston Sugar Land/Stafford is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Basketball
  • Gym
  • Outdoor pool
  • Tennis
  • TV in common areas
  • Volleyball

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room washer/dryer
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Barbecue grill
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • Fireplace in lobby
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium cable/satellite channels
  • Video game console

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Kitchen
  • Microwave
  • Refrigerator
  • Separate dining area
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Washer/dryer

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150.00 per accommodation, per stay, plus a one-time cleaning fee of USD 100
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • 0.88 percent destination fee will be charged

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150.00 per accommodation, per stay plus USD 100 one-time cleaning fee
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Residence Inn Marriott Houston Sugar Land
Residence Inn Marriott Houston Sugar Land Aparthotel
Residence Inn Marriott Houston Sugar Land Aparthotel Stafford
Residence Inn Marriott Houston Sugar Land Stafford
Residence Inn Houston Sugar Land/Stafford Aparthotel Stafford
Residence Inn Houston Sugar Land/Stafford Aparthotel
Residence Inn Houston Sugar Land/Stafford Stafford
Residence Inn By Marriott Houston Sugar Land
Resince By riott Houston Suga
Houston Sugar Land Stafford
Residence Inn Houston Sugar Land/Stafford Hotel
Residence Inn Houston Sugar Land/Stafford Stafford
Residence Inn Houston Sugar Land/Stafford Hotel Stafford

Residence Inn Houston Sugar Land/Stafford Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 100 out of 194 reviews
Rating 8 - Good. 59 out of 194 reviews
Rating 6 - Okay. 19 out of 194 reviews
Rating 4 - Poor. 6 out of 194 reviews
Rating 2 - Terrible. 10 out of 194 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Fahad

Stayed 2 nights in Nov 2024

4/10 Poor

Lindsay

Business traveler, Traveled with family
Disliked: Staff & service
We stayed here 2 nights . I walked out to my car with a few bags , the gentlemen at the front desk said “have a great day” no later than 10 min I walked back in , grabbed a coffee , and he asked “ are you staying here in a very condescending tone “ I said yes and held up my key and informed him I had just walked out 5 min ago: no apology or anything . Made me feel like I needed to prove to him I was a guest was disappointment , and lack of attention to the guests of the hotel . As someone who is the first person you see when you walk in the hotel , I would strongly consider training the front desk to be friendly and attentive to guests .
Stayed 2 nights in Nov 2024

10/10 Excellent

Daniel

Stayed 1 night in Sep 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroaches in the room...
Stayed 3 nights in Sep 2024

6/10 Okay

Sjoukje

Disliked: Cleanliness, property conditions & facilities
While the staff were pleasant, the hotel is old and in disrepair. We had giant holes and stains on our carpet, the furniture was banged up, and the bathroom was in rough shape. My child commented, "this is gross". Definitely not up to Marriott's or my standards. Very disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

Jocelyn

Liked: Property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Ufuoma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing, all good
Stayed 2 nights in Jul 2024

2/10 Terrible

imran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
I would recommend others to stay there.
Stayed 1 night in Jun 2024

10/10 Excellent

Crysell

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a last minute stay since we were still without power. I forgot the name of the young man that checked us in but he was gracious and courteous and provided us with a pleasant check in process. He even delivered extra blankets and pillows for us! I would definitely stay again!
Stayed 1 night in May 2024

8/10 Good

Yogesh

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Mar 2024

6/10 Okay

Latoya

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
REALLY LOW & SMALL TOILETS
I love this location. The staff is amazing. But the toilets need an upgrade! They are super low & super small.
Stayed 2 nights in Feb 2024

6/10 Okay

Steven

Business traveler
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Terry

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Demetra

Liked: Staff & service, property conditions & facilities
I didn’t like that the toilet wasn’t flushing. We checked in on Saturday and reported the issue. We were told that the problem was corrected which wasn’t true.
Stayed 2 nights in Sep 2023

8/10 Good

Sarath

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Older but decent property.
Stayed 1 night in May 2023

10/10 Excellent

Nikki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
no bad
Staff was very friendly. Room was nice. Breakfast had a good selection. Hallway was a little dirty. Carpets could use a good cleaning and trash was left in the hall the whole weekend we were there.
Stayed 3 nights in Feb 2023

8/10 Good

eric

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Hotel room was nice but checking in was not. I stood outside for about 15 to 20 mins calling and ringing the doorbell to get inside and check in.
Stayed 1 night in Feb 2023

8/10 Good

Gloria

Stayed 1 night in Feb 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Low, Small Toilets that need an Upgrade
The only complaint I have is that the toilets are so small & sit very low. Ive stayed here 4 different times in the last 6 months & every room has the same small, low toilet. Please upgrade them to the higher button push toilets. Other than that, I qlwqys enjoy my stay.
Stayed 2 nights in Jan 2023

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, room comfort
Wonderful Staff
This was my friends & I second time staying here this year. The staff is very friendly. The only issues i had is that we saw roaches in the kitchen this last time & there was no pan available. I'll stay here again because of the wonderful staff.
Stayed 2 nights in Dec 2022

2/10 Terrible

Geetha

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

pam

Stayed 2 nights in Aug 2022

4/10 Poor

Charles

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
8+ stars it is not
Flash back to 1996, you're 10 years old, taking a trip across the country with your parents. (4 hours away) They decide to spend a little extra for a night at the Residence, the pool is huge, your parents are in their own room, and it even has a fridge. Life is good. Fast forward to this weekend.... We easily find a place to park behind the Harley dealership, my bride and children stay in the vehicle so I can check us in after making reservations online. There is a police officer in the parking lot taking a report from someone, sounded like a theft issue from what I could hear. Get inside and there is a solo employee on the phone, looks up, but does not acknowledge me as a customer. She was dealing with a government employee looking for a discount. She leaves for a minute to go and fetch the manager from her smoke break, and I quickly realize why the lobby smells like a casino. Now they are both on the phone, still not acknowledging that I exist in front of them. Finally get some room keys, pull out the beat up mattress for the kiddos and check out the rest. Mold on the windowsills, some weird deformity in the middle of the main mirror, and a bathroom door that clears the toilet by a couple inches. I am about 6ft tall and was eye level with the shower head and bumped my arms on the ceiling when trying to use the RV sized shower. Pool is tiny, trash cans were full. We regret not staying somewhere else, but there aren't many options with bedrooms.
Stayed 2 nights in Jul 2022

8/10 Good

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2022