4/10 Poor
Kayla
Business traveler, Traveled with partner
Feb 26, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
If you’re looking for a studio-style room and are independent, this hotel could work for you—the bed was comfortable, and the small kitchen was convenient. However, beyond that, the experience was disappointing.
Upon arrival, valet service was inattentive, with the attendant absorbed in his phone. Check-in was smoother, thanks to friendly staff members Taniya and Nelli. However, throughout the stay, many staff members were constantly on their phones or wearing AirPods, which was unprofessional.
Room service was another issue. The first morning, calling for service led to an indefinite hold, so we ended up dining in the restaurant instead. The next day, when my wife called the front desk for room service, Tay stated we needed to call the restaurant and hung up. Attempted to call the restaurant and was met with a disconnected phone. When I confronted the front desk about this, the interaction escalated, and the manager, Trey, was unhelpful and dismissive. His unprofessional behavior, including casually singing at the desk with AirPods in the night before, made it hard to take him seriously.
Instead of resolving issues, he focused on my tone rather than addressing concerns. Frustrated, I chose to let this review speak for itself and kept to myself for the remainder of the stay. If good service matters to you, look elsewhere.
Kayla
Stayed 6 nights in Feb 2025