2/10 Terrible
Mohammad
Traveled with family
Apr 6, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping is only available between 9 AM and 11 AM. If you're in the room with the door locked during that time, they will skip your room and won’t return later. One day, I left the room around noon and asked the front desk to have it cleaned, especially since it hadn’t been cleaned for a couple of days. The response I got was surprising: they said housekeeping only works during that narrow window and if you're in the room during that time, you simply miss the service.
I then asked if someone could at least bring up a roll of toilet paper. I left for a few hours, and when I returned, the same lady at the front desk handed me the toilet paper herself. I was surprised that no one from housekeeping could be sent to do such a basic task. Overall, I’d give the cleanliness 2 out of 5 stars.
Another issue I had was with the baby crib. When I arrived, I asked for one, but the front desk staff said they didn’t provide cribs. I mentioned that their listing on Expedia clearly states that a crib is available. In fact, under the "Family-friendly amenities" section, they specifically mention “In-room crib” — but the staff had no explanation and could not provide one.
I personally will not book this hotel again under any circumstances.
Mohammad
Stayed 5 nights in Mar 2025