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Staybridge Suites Houston Willowbrook by IHG

3.0 star property

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Photo gallery for Staybridge Suites Houston Willowbrook by IHG

Exterior
Lobby
Exterior
Property amenity
Point of interest

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Pool
  • Pet friendly
  • Parking included
  • Housekeeping

Explore the area

Map
10750 N Gessner Rd, Houston, TX, 77064
  • Sam Houston Race Park
    ‪20 min walk‬
  • Willowbrook Mall
    ‪5 min drive‬
  • Vintage Park
    ‪9 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪27 min drive‬

Room options

View all photos for Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 2 Bedrooms, Kitchen (Business Lounge Access)

  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, 1 Queen Bed, Kitchen

  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom, Kitchen

Full-size fridge, microwave, stovetop, dishwasher

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Accessible, Kitchen (Mobility, Accessible Tub)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Studio Suite, Kitchen

  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Kitchen

Premium bedding, pillowtop beds, in-room safe, desk

Suite, 1 Bedroom, Kitchen

  • Sleeps 4
  • 1 Queen Bed

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About this property

Staybridge Suites Houston Willowbrook by IHG

3-star Houston hotel walkable to Heron Lakes Golf Course
This smoke-free hotel features a fitness center, a 24-hour business center, and a seasonal outdoor pool. Free buffet breakfast is provided, as well as free WiFi in public areas, free self parking, and a free manager's reception. Additionally, a business center, conference space, and dry cleaning are onsite.
Staybridge Suites Houston Willowbrook by IHG offers 114 accommodations with DVD players and safes. Accommodations have separate sitting areas and are furnished with queen sofa beds. Pillowtop beds feature premium bedding. A pillow menu is available. 42-cm LCD televisions come with premium satellite channels. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Staybridge Suites Houston Willowbrook by IHG features a fitness center and a seasonal outdoor pool. A computer station is located on site and wired and wireless Internet access is complimentary. This 3-star property offers access to a 24-hour business center and a meeting room. Guests are offered a complimentary breakfast each morning and a complimentary manager's reception is offered on select days. Event facilities measuring 450 square feet (41 square meters) include conference space. This business-friendly hotel also offers a library, a terrace, and barbecue grills. Complimentary self parking is available on site.

Staybridge Suites Houston Willowbrook by IHG is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:30 AM and 9:00 AM. A complimentary manager's reception is offered on select days.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 9:00 AM
  • Free manager's reception (select days)

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Library
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • DVD player
  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Laundry facilities
  • Living room
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • 450 square feet of conference space
  • Computer station
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding
  • Queen sofa bed

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-cm LCD TV with premium satellite channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Limited room service
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 15 per pet, per night (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 15 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 15 per pet, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector

We should mention

The seasonal pool will be open from April to September
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Houston Staybridge Suites
Staybridge Suites Houston
Staybridge Suites Houston Willowbrook
Staybridge Suites Willowbrook
Staybridge Suites Willowbrook Aparthotel
Staybridge Suites Willowbrook Aparthotel Houston
Staybridge Suites Willowbrook Houston
Staybridge Suites Houston-Willowbrook Hotel Houston
Staybridge Suites Houston Willowbrook Aparthotel

Staybridge Suites Houston Willowbrook by IHG Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 193 out of 348 reviews
Rating 8 - Good. 85 out of 348 reviews
Rating 6 - Okay. 34 out of 348 reviews
Rating 4 - Poor. 12 out of 348 reviews
Rating 2 - Terrible. 24 out of 348 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

LaTesha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Tanna

Stayed 3 nights in Oct 2024

10/10 Excellent

Tanna

Stayed 3 nights in Oct 2024

10/10 Excellent

SHABANA MARY

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at the property. The location was very convenient to go to the airport and was very close to the shopping mall .
Stayed 2 nights in Nov 2024

8/10 Good

Tesha

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Rebecca

Stayed 1 night in Nov 2024

6/10 Okay

Jacqueline

Business traveler, Traveled with family
Liked: Staff & service, amenities
Staff was very friendly and helpful but room had bugs …
Stayed 2 nights in Nov 2024

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is friendly. Suites are sufficiently clean. Could stand a little more dusting. The only complaint that I truly have is that there’s dog poop everywhere. That definitely needs to be picked up. Nobody wants to step in poop and bring it into their rooms.
Stayed 2 nights in Oct 2024

4/10 Poor

Rebecca

Stayed 1 night in Oct 2024

2/10 Terrible

Dewayne

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is dirty and has bed bugs on the bed
Stayed 1 night in Oct 2024

6/10 Okay

Anastasia

Stayed 1 night in Oct 2024

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Mary

Stayed 2 nights in Sep 2024

6/10 Okay

Linda

Traveled with family
Liked: Staff & service
4 star down to 3 star
Weve stayed here a couple times over the last 4 or 5 years due to being dog friendly when we left for bad storms like the hurricaine that just passed. It was always pretty clean and kept up and the bonus is they have a small pond with a gravel track next door to walk your pet. This time it is noticeably run down compared to past conditions. Therecare stains all over on the carpets and there is a noticeable soft spot by the A/c in the double room we booked. Our 2nd room this trip had fleas in it butbthey quickly got us another room and apologized. I did not hold it against them as being pet friendly, you'd have to expect it is possible at some point people dont keep their pets taken care of to the same extent we do. The staff is very friendly and seems to be working genually to keep things in the best shape they can. The outside looks fantastic, but inside they need some maintenance over the whole place. The people would be the only reason i might return again if needed.
Stayed 2 nights in Sep 2024

6/10 Okay

Amanda

Business traveler
Disliked: Cleanliness, amenities
The property to convenient main road. Upon entering the room I was greeted by dead roaches on the floor. In the morning there was a roach crawling on the sink near the restroom.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary, San Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel staff were friendly and courteous!
Stayed 1 night in Aug 2024

2/10 Terrible

Frank

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROACHES!!!!
DO NOT STAY. we checked in late and went up into the room. As soon as we walked into our room we saw roaches. saw five within the 1st two mins. Told the front staff about this and they would not do anything to help. We asked for our money back but was told that we had to go through hotels.com to do this. So we left and went to looked another place. Hotels.com told us that there was nothing they could do and the Hotel told us they could not refund our money because we used Hotels.com.. so basically dont expect Hotels.com to help you out any if you run into a situation with the place your staying.
Stayed 1 night in Aug 2024

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Customer service Receptionist was very unpleasant.
We arrived a little before midnight on Saturday 08/24/2024. My Husband, my 13yr old son and myself. The receptionist behind the desk never probably greeted us and showed absolutely to customer friendly or customer care. The lobby was empty and where the only guests in the lobby. She never stood up from her desk, spoke in a tone that was unprofessional, as if we had bothered her by our late check in perhaps. She then informed me of the $50 refundable security deposit that needed to be paid as well. I booked thru a third party app, and was not aware of it, but was fine with me. My husband paid the security deposit on his card but was told before he'd even swiped his cc, that the Visa card he had, Stay bridge didn't accept that form of payment. He swiped his card, it went thru, and the receptionist seemed annoyed and/or upset that the pymnt went thru. She never gave us any time that breakfast was to be served in the morning, she was just rude all the way around. She continued to ask me when I was giving her my identification was I ready and as I told her several times that I was trying to get it out of my wallet and then she asked me if I needed help getting it out of my wallet if she was annoyed that I was there. I didn't appreciate her attitude her lack of customer service and customer care. We were tired and exhausted and just wanted to sleep in a nice room, so we thought. The air conditioning in the front room was leaking horribly and still is and the water that leaks etc
Stayed 1 night in Aug 2024

4/10 Poor

Amber

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Unprofessional housekeeping!
Stayed 7 nights in Aug 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

4/10 Poor

SANTHOSH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was not provided on second day of our stay with out any notice, that disturbed our schedule significantly.
Stayed 2 nights in Jul 2024

6/10 Okay

Johnny O Atkins,

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
This property was conveniently located for the places we needed to visit. The first room assigned to us was infested with roaches, and the manager put us in another room on a different floor with the same setup - king bed and two queen beds. We learned once Saturday hit that there is no room cleaning services on the weekend. However, the front desk arranged for a set of sheets to be delivered and we put them on ourselves. Overall, the suite we had plenty of room for a family of five and friends to visit. The decor needs to be cleaned and/or updated.
Stayed 5 nights in Jul 2024

2/10 Terrible

Corey

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The hot water was off because of new water heaters needing to be installed. I was not given notice nor was I offered any compensation for the inconvenience
Stayed 2 nights in Jun 2024

2/10 Terrible

lorena

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
There were cockroaches on the drapes and kitchen. Funky smell throughout the building
Stayed 1 night in Mar 2024

2/10 Terrible

Penny

Business traveler
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
I am not sure if they want me to lie here or what. When I put I HAD NO HOT WATER for showering it does not like what I am typing. The truth is I had to take 3 cold showers 1 each morning as the hotel did not have hot water.
Stayed 3 nights in Jun 2024