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SureStay Hotel by Best Western Houston Southeast

2.5 star property

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Photo gallery for SureStay Hotel by Best Western Houston Southeast

Reception
Microwave, coffee/tea maker
Front of property
Standard Room, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout drapes, iron/ironing board
Rainfall showerhead, hair dryer, towels

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast included
  • Laundry
  • Housekeeping
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
1712 Houston Blvd, South Houston, TX, 77587
  • Almeda Mall
    ‪6 min drive‬
  • University of Houston
    ‪12 min drive‬
  • George R. Brown Convention Center
    ‪14 min drive‬
  • Houston, TX (HOU-William P. Hobby)
    ‪17 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

Suite, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower) | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 2 Queen Beds, Accessible, Non Smoking (Walk-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette

Standard Room, 1 King Bed, Non Smoking, Kitchenette | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Kitchenette

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Desk, laptop workspace, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

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About this property

SureStay Hotel by Best Western Houston Southeast

South Houston hotel with free breakfast
Along with laundry facilities, this smoke-free hotel has a 24-hour front desk and free breakfast. Free WiFi in public areas and free self parking are also provided. Other amenities include a vending machine.
SureStay Hotel by Best Western Houston Southeast offers 27 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. 50-inch Smart televisions come with premium cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, hair dryers, and toothbrushes and toothpaste.

This South Houston hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A complimentary breakfast is offered each morning. Wireless Internet access is complimentary. This South Houston hotel also offers a vending machine, laundry facilities, and an elevator. Complimentary secured self parking is available on site.

SureStay Hotel by Best Western Houston Southeast is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM

Family friendly

  • In-room microwave
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Grab bar in shower (36 inches high)
  • Portable shower seat

More

  • 1 building
  • 3 floors
  • Built in 2023
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: USD 100 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Property is also known as

Comfeeni Inn Suites
Surestay By Houston Southeast
SureStay Hotel by Best Western Houston Southeast Hotel
SureStay Hotel by Best Western Houston Southeast South Houston

SureStay Hotel by Best Western Houston Southeast Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 96 out of 150 reviews
Rating 8 - Good. 27 out of 150 reviews
Rating 6 - Okay. 11 out of 150 reviews
Rating 4 - Poor. 7 out of 150 reviews
Rating 2 - Terrible. 8 out of 150 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Chastity

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Brian

Stayed 1 night in Jan 2025

8/10 Good

Phuong Yen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in and service was great. Room was very clean with plenty of coffee and three different options of coffee creamers. The only complaint we had was the there were loud noises from the pipes in room 205. There were no hot water in the shower.
Stayed 1 night in Jan 2025

10/10 Excellent

Amber

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place. Absolutely recommend and will stay again. The upstairs folks and somebody at 4am in the morning was very inconsiderately playing loud music in their car before leaving. I didn't appreciate that. The staff was great though and I loved my room!!
Stayed 2 nights in Nov 2024

4/10 Poor

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Pros: -room was super clean -bed was comfy -nice toiletries (more than I’ve experienced at nicer places) -property was well maintained -well lit at night -lots of security cameras around the facility -affordable Cons: -location is not great. in an industrial area that was kinda run down -was like sleeping in a cardboard box. Cars, planes, and trains can be heard at all hours of the night. I’ve slept in various motels and this one was by far the least soundproofed. -our neighbor was blasting music til 2 in the morning. Around 12:45ish we called the front desk to let them know and nothing was done. Finally around 2, it died down. -it never gets fully dark in the room . they either need room darkening curtains or a pull down shade. -no hot water in the shower 2 nights in a row -tv remote worked when it wanted to -i accidentally booked an accessible room (my fault completely), the coffee maker was so high up I couldn’t even use it. I had to stand on a chair. So not sure that is accessible for someone confined to a wheelchair.
Stayed 3 nights in Jan 2025

10/10 Excellent

Faith

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sparkling shower
Stayed 1 night in Jan 2025

10/10 Excellent

Jasmine

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Room are very clean. Bathroom was a plus for me..
Stayed 1 night in Dec 2024

10/10 Excellent

sean

Liked: Cleanliness
Had issue with ac but otherwise it was modern and clean!
Stayed 1 night in Dec 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Terry

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Otoniel

Stayed 1 night in Nov 2024

10/10 Excellent

Kayleigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was sweet
Stayed 2 nights in Nov 2024

4/10 Poor

Joseph

Stayed 1 night in Nov 2024

10/10 Excellent

Sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Esmeralda

Stayed 2 nights in Nov 2024

6/10 Okay

Tina

Traveled with family
Liked: Amenities
Not friendly service.
Stayed 2 nights in Oct 2024

6/10 Okay

Kimberly

Traveled with partner
Disliked: Cleanliness, staff & service
There were strands of hair on my bed that obviously did not belong to me and the bed was never made. I don't know if that meant someone had laid on my bed or what. My items were moved around so i thought that was strange. Construction is nearby and the walls were paper thin so you could hear everything going on outside, ESPECIALLY around 4am. Breakfast area was small, i didnt see any seating.
Stayed 2 nights in Oct 2024

8/10 Good

Frank

Stayed 1 night in Oct 2024

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

Lovely rooms, but...

We checked in for a quick one night stay. Room was very nice and spacious, and seemed clean. But then I saw it; a roach on one of the nightstands. We told the woman who checked us in, and she was very sweet and quite surprised since it's a newer hotel. She said it may have come in through under the door, since there's a nice sized gap. She immediately switched us to another room, also very nice and quite large! It was in a little alcove area, so we were happy, thinking we'd get a nice quiet night of sleep. Wrong! We kept hearing some kind of noise from right outside, like a tapping. Then at around 2a.m. we heard a CLACK CLACK CLACK CLACK that scared us half to death; turns out we were right next to the electrical room. And, the light outside is so bright, it looked like daylight in the room all night long; maybe install light blocking curtains?! So, no sleep for us, and we had a funeral to attend the next day, so needless to say, it wasn't a great trip.
Stayed 1 night in Oct 2024

10/10 Excellent

Jaslynn

Liked: Cleanliness, staff & service, property conditions & facilities
Stay for a anniversary! Super nice and beautiful , was super clean and

10/10 Excellent

Mariela

Liked: Cleanliness
Stayed 1 night in Sep 2024

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Tawana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Dywayne

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. No issues.
Stayed 4 nights in Sep 2024

10/10 Excellent

Kendra

Traveled with partner
Liked: Amenities
new, and very clean! Loved that it had a microwave and mini fridge. Even though I didn’t have to interact too much with the hotel staff they were very courteous and professional. 10 out 10 easy!!!
Stayed 3 nights in Sep 2024