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The Whitehall Houston

4.0 star property

Choose dates to view prices

Photo gallery for The Whitehall Houston

City view from property
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio
Interior
Interior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Bar
  • 24/7 front desk
  • Room service
  • Pool

Explore the area

Map
1700 Smith St, Houston, TX, 77002
  • Toyota Center
    ‪14 min walk‬
  • Daikin Park
    ‪3 min drive‬
  • George R. Brown Convention Center
    ‪4 min drive‬
  • Houston, TX (IAH-George Bush Intercontinental)
    ‪24 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

  • 240 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room, Mobility Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, Mobility Accessible

  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Double Room, 2 Double Beds

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Presidential Suite

  • 676 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Double Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Double Room, 2 Double Beds

  • 260 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Double Room

  • 485 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Property amenity

Holiday Inn Houston Downtown by IHG

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
4.4 out of 5, Excellent, (1240)
$294 nightly
The price is $294 total
includes taxes & fees
Holiday Inn Houston Downtown by IHG

About this property

The Whitehall Houston

4-star hotel in Downtown Houston
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The Whitehall Houston features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. A complimentary area shuttle within 1.0 mi is available for guests. Onsite parking is available (surcharge).

The Whitehall Houston has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
The Whitehall Houston has a restaurant on site.
Part & Parcel - Onsite cocktail bar. Open daily.
Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 1 mi
  • Limo/town car service
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room crib
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from March 4 2025 to April 13 2025 (dates subject to change):
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

The Whitehall Houston Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 830 out of 1425 reviews
Rating 8 - Good. 266 out of 1425 reviews
Rating 6 - Okay. 153 out of 1425 reviews
Rating 4 - Poor. 77 out of 1425 reviews
Rating 2 - Terrible. 99 out of 1425 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Fusun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel is good. Our request was complied, room and hotel are in excellent conditions We were generally happy
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Hot Water An Issue

Hot water barely worked. I was expecting a better experience considering the $300+ nightly rate.
Stayed 1 night in Feb 2025

10/10 Excellent

kris

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Great hotel

The hotel smells great and the staff is wonderful. Beds are extremely comfortable. Second time here and i would definitely recommend! Bathroom lighting sucks and shower was good pressure but could have been better if the shower thing pulled all the way up. Bath was filling up as I showered you get the point. Room 630
View
Stayed 3 nights in Feb 2025

4/10 Poor

Kelly

Stayed 3 nights in Feb 2025

10/10 Excellent

Harold

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The top 3 for Whitehall Houston during my stay. 1) The staff is WONDERFUL!! Very professional, greeted me every time I entered the lobby area and valet station. If I called with a request it was given the attention required at that time, no delay. 2) The appearance in the lobby, loading area, and hotel restaurants had modern finishes that gave hints of upscale and comfort. 3) The hotel had a peaceful atmosphere; very quiet but inviting.
Stayed 4 nights in Feb 2025

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Always decent

The Whitehall is a good place to stay that has consistently nice rooms and good staff.
Stayed 1 night in Feb 2025

10/10 Excellent

Corey, Elizabethtown

Stayed 1 night in Feb 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

2 night business stay downtown

Business trip 2 nice stay. Close enough to downtown meeting locations and easy commute to airport. Rooms seem a little dated but lots of onsite amenities restaurant, nice outdoor bar. Staff was extremely friendly always said hi or welcome back when I came through the lobby. WiFi worked great throughout the property. Perfect for a 2 night business stay.
Stayed 2 nights in Feb 2025

6/10 Okay

LACEY, Bentonville

Business traveler
Rooms weren’t as clean as other places. Outside bar was amazing
Stayed 2 nights in Feb 2025

2/10 Terrible

Deshanique

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nobody cleaned my room. Parking was expensive, room was outdated, hotel gym had a huge hole in the ceiling, employees did not communicate well with one another about our needs and request. Incorrect information was giving on multiple occasions by these two staff no microwave in the rooms or anywhere in the facility available for hotel guest. I will not be rooming with the Whitehall again 3/10
Stayed 3 nights in Jan 2025

10/10 Excellent

Brad

Stayed 1 night in Feb 2025

10/10 Excellent

Liesl

Traveled with group
Liked: Property conditions & facilities

First but not the last stay here!

Check in was good valet was a little confusing but the valet guys were very nice. Overall the room and hotel was nice. I will definitely stay again!
Stayed 1 night in Feb 2025

10/10 Excellent

Alexis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay thanks to John. We were having a Christmas staycation and the hotel was beautifully decorated. It was quiet and clean with WiFi and affordable breakfast. I got a very upscale vibe from it although they didn’t advertise it as such. We walked to a couple of food places and staff was again, kind and hospitable.
Stayed 2 nights in Dec 2024

6/10 Okay

Irene

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Luis

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with a fine and dedicated client service
Stayed 1 night in Feb 2025

10/10 Excellent

SHEENA, fresno

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Audie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

6/10 Okay

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
My biggest complaint is more with how Whitehall was listed on Expedia. The property did not have complimentary breakfast which is what I searched for on Expedia. In addition parking was an additional $40 a night which is not mentioned anywhere on Expedia that I could see.
Stayed 2 nights in Jan 2025

6/10 Okay

JOSE, Boerne

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Unfortunately, I want to write a better review due to the staffs service. The staff all around was awesome. Unfortunately the hotel itself is outdated and in need of repairs that are easily visible.
Stayed 2 nights in Jan 2025

10/10 Excellent

Ginger

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The lobby was beautiful, the staff was so nice, and it was so easy to get an Uber at any time. The rooms were just a bit outdated, but they had everything we needed, and overall, we had a great stay.
Stayed 2 nights in Jan 2025

10/10 Excellent

Desiree

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 1 night in Jan 2025

10/10 Excellent

Jorge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2025

10/10 Excellent

Terren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Good stay, staff was very helpful.
Stayed 3 nights in Jan 2025