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The Whitehall Houston

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Whitehall Houston

City view from property
Interior
Interior
Outdoor pool, pool umbrellas, sun loungers
Terrace/patio

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Restaurant
  • Housekeeping
    Housekeeping
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Room service
    Room service

Explore the area

Map
1700 Smith St, Houston, TX, 77002
  • Toyota Center
    14 min walk
  • House of Blues Houston
    15 min walk
  • Bayou Music Center
    15 min walk
  • Houston, TX (IAH-George Bush Intercontinental)
    24 min drive

Room options

View all photos for Standard Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 1 King Bed

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 1 King Bed

  • 240 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 2 Double Beds, Accessible

  • 400 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Executive Room, 2 Double Beds

  • 260 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite

Presidential Suite | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Presidential Suite

  • 676 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Standard Room, 2 Double Beds

  • 260 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 1 King Bed

  • 430 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds

Premium bedding, Tempur-Pedic beds, in-room safe, desk

Deluxe Room, 2 Double Beds

  • 485 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Holiday Inn Houston Downtown, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Gym
4.3 out of 5, Excellent, (1004)
The price is $149
per night
$191 total
includes taxes & fees
Dec 7 - Dec 8
Holiday Inn Houston Downtown, an IHG Hotel

About this property

The Whitehall Houston

4-star hotel in Downtown Houston
An outdoor pool, a restaurant, and a 24-hour fitness center are available at this hotel. Free WiFi in public areas and a free area shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
The Whitehall Houston offers 259 accommodations with safes and complimentary weekday newspapers. Tempur-Pedic beds feature premium bedding. Premium cable television is provided. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
The Whitehall Houston features an outdoor pool and a 24-hour fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business amenities at this 4-star property consist of a 24-hour business center, meeting rooms, and limo/town car service. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. A complimentary area shuttle within 1.0 mi is available for guests. Onsite parking is available (surcharge).

The Whitehall Houston has designated areas for smoking.

Full breakfasts are available for a surcharge and are served each morning between 6:00 AM and 11:00 AM.
The Whitehall Houston has a restaurant on site.
Part & Parcel - Onsite cocktail bar. Open daily.
Buffalo Bayou Coffee - This coffee shop serves lunch only. Open daily.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free area shuttle up to 1 mi
  • Limo/town car service
  • Valet parking on site (USD 40 per night; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:00 AM to 11:00 AM for a fee: USD 15 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buffalo Bayou Coffee
  • Part & Parcel

Things to do

  • 24-hour gym
  • Outdoor pool
  • Shopping

Family friendly

  • Free area shuttle
  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 24-hour business center
  • Computer station
  • Conference center
  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Premium bedding
  • Tempur-Pedic mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 25 2024 to November 26 2024 (dates subject to change).
The property will be renovating from November 25 2024 to November 26 2024 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • One of the swimming pools
  • Bar/lounge
  • Business center
  • Elevator
  • Exterior
  • Fitness facilities
  • Front desk
  • Hallway
  • Laundry facilities
  • Lobby
  • Meeting facilities
  • Parking area
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75.00 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Up to 50 lbs per pet
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 per person
  • Valet parking fee: USD 40 per night (in/out privileges)
  • Pet fee: USD 75.00 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Houston Downtown
Whitehall Houston Hotel
Houston Downtown Crowne Plaza
Crowne Plaza Houston Downtown Hotel Houston
Whitehall Hotel Houston
Whitehall Houston
The Whitehall Houston Hotel
The Whitehall Houston Houston
The Whitehall Houston Hotel Houston

The Whitehall Houston Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 623 out of 1086 reviews" "
Rating 8 - Good. 187 out of 1086 reviews" "
Rating 6 - Okay. 131 out of 1086 reviews" "
Rating 4 - Poor. 68 out of 1086 reviews" "
Rating 2 - Terrible. 77 out of 1086 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Tim

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and had great service. I didn't particularly appreciate that it didn't have a mini refrigerator.
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff. The room I stayed in was small but very nice. It was perfect for me by myself. The restaurant on the second floor has really good food. All in all I had a good stay.
Stayed 2 nights in Aug 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was a little pricey. 1003 room are spacious and clean, but a little dated.. Tv’s needs to be upGrade. We wasn’t able to watch any Apps such as Netflix or Peacock. The toilet in the bathroom ran non-stop.
Stayed 3 nights in Aug 2024

10/10 Excellent

Aylin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

4/10 Poor

Maria

Traveled with family
Liked: Room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Abel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is historic and well maintained. Service was impeccable. I will gladly book this hotel again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Vincent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit beautiful site
Stayed 1 night in Aug 2024

6/10 Okay

Robyn

Liked: Cleanliness, property conditions & facilities, room comfort
Won’t be returning.
The vallet was very rude and aggressive. He told me I could go in and check in. I went to drop my bag off at my room. Before I could put my bag down he was banging on my door and resting my keys. I had already told him I was leaving back out and he instructed me to park. I didn’t like his attitude. There is always a way to talk to people. By the way, my vehicle was not blocking anyone or anything. I hate that, that interaction took away from my experience.
Stayed 1 night in Aug 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Terrell

Liked: Staff & service, property conditions & facilities
Great customer service, and staff was amazing. Believe rooms can be updated a bit (paint, lighting, etc.)
Stayed 2 nights in Aug 2024

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the hotel. The coffee was at the restaurant, OUTSTANDING. Will stay again
Stayed 1 night in Aug 2024

8/10 Good

Wendy, Moreno Valley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good property for the price you pay. There are several restaurants and bars that are within walking distance that offer entertainment
Stayed 1 night in Jul 2024

10/10 Excellent

Jose

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice stuff
Stayed 2 nights in Aug 2024

8/10 Good

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom was a bit outdated with stains on the bathtub, low shower head and wonky faucet handles to name a few things but overall a nice room and facility.
Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Jul 2024

6/10 Okay

Renee

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Brentney

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my room. I like that they had the bathtub on one side of the room and the shower and toilet on the other side i also like the view of the City from our room.
Stayed 1 night in Aug 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overall. EXCELLENT CUSTOMER SERVICE
Stayed 1 night in Aug 2024

2/10 Terrible

Sarah

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
**Disappointing Stay** Unfortunately, my stay at this hotel was underwhelming. The room was not clean, which was quite off-putting. Additionally, the shower head was broken, making it difficult to have a proper shower. To add to the inconvenience, there was no conditioner provided, which is a basic amenity I expected. On a positive note, they did offer 1 free water bottle, but that hardly made up for the other shortcomings. I hope the management takes these issues seriously and improves the guest experience in the future.
Stayed 1 night in Aug 2024

6/10 Okay

bridgette

Stayed 1 night in Aug 2024

10/10 Excellent

Stacy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is friendly and very helpful. They made sure we had everything we needed from extra towels to dinner suggestions. Excellent experience.
Stayed 6 nights in Jul 2024

6/10 Okay

Valarie, Ridgeland

Traveled with family
Liked: Cleanliness, staff & service, amenities
The hotel was beautiful and convenient to the theater we were visiting. Our room was nice, but in order to open the closet, we were told to pull hard but don’t break the closet door. The shower floor tile needed repairs. The staff was very accommodating and friendly.
Stayed 2 nights in Aug 2024

2/10 Terrible

Jonathan

Overbooked had to stay elsewhere.
Stayed 1 night in Jun 2024

4/10 Poor

luna

Disliked: Staff & service
Stayed 2 nights in Aug 2024