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Wingate by Wyndham - Houston/Willowbrook

2.5 star property

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Photo gallery for Wingate by Wyndham - Houston/Willowbrook

Exterior
Lobby sitting area
In-room safe, desk, iron/ironing board, free cribs/infant beds
Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free cribs/infant beds
Indoor pool, sun loungers

Reviews

5.0 out of 10

Popular amenities

  • Pool
  • Hot Tub
  • Gym
  • Breakfast included
  • Housekeeping
  • Laundry
$56
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
9050 Mills Rd, Houston, TX, 77070
  • Place, Willowbrook Mall
    ‪17 min walk‬
  • Place, Sam Houston Race Park
    ‪4 min drive‬
  • Place, Vintage Park
    ‪5 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 2 Queen Beds

  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, iron/ironing board, free cribs/infant beds

Standard Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 2 Queen Beds, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

  • Sleeps 5
  • 2 Queen Beds

View all photos for Deluxe Suite, 1 King Bed, Non Smoking

Deluxe Suite, 1 King Bed, Non Smoking | In-room safe, desk, iron/ironing board, free cribs/infant beds

Deluxe Suite, 1 King Bed, Non Smoking

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

In-room safe, desk, iron/ironing board, free cribs/infant beds

Room, 1 King Bed, Accessible, Non Smoking (Mobility,Hearing,Tub w/Grab Bars)

  • Sleeps 3
  • 1 King Bed

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About this property

Wingate by Wyndham - Houston/Willowbrook

Hotel in Willowbrook
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and conference space. Change of towels is available on request.
Wingate by Wyndham - Houston/Willowbrook offers 83 accommodations with safes and complimentary newspapers. Flat-screen televisions come with satellite channels and pay movies. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include complimentary toiletries and hair dryers.

This Houston hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks; local and long-distance calls are complimentary (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to a children's pool and an indoor pool, Wingate by Wyndham - Houston/Willowbrook provides a hot tub and a fitness center. Wired and wireless Internet access is complimentary. Business-related amenities consist of a 24-hour business center and meeting rooms. A complimentary breakfast is offered each morning. Event facilities measuring 1798 square feet (167 square meters) include conference space. This business-friendly hotel also offers a vending machine, multilingual staff, and complimentary newspapers in the lobby. Complimentary self parking is available on site.

Wingate by Wyndham - Houston/Willowbrook has designated areas for smoking.

A complimentary full breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • RV/bus/truck parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends

Things to do

  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool

Family friendly

  • Children's pool
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 1,798 square feet of conference space
  • 24-hour business center
  • Meeting rooms

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Braille/raised signage
  • Elevator (48 inch wide door)
  • Front entrance ramp
  • Handrails in stairways (36 inches high)
  • Lever door handles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)

More

  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Designated smoking areas
  • Local culture and ecosystem education

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • LED lighting
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a debit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Wingate Houston
Wingate Houston Willowbrook
Wingate Willowbrook
Wingate Wyndham Houston Willowbrook
Wingate Wyndham Willowbrook
Wingate Wyndham Willowbrook Hotel
Wingate Wyndham Willowbrook Hotel Houston
Wyndham Willowbrook
Wingate By Wyndham Hotel Houston
Wingate Hotel Houston
Wingate Wyndham Houston/Willowbrook Hotel Houston
Wingate Wyndham Houston/Willowbrook Hotel
Wingate Wyndham Houston/Willowbrook Houston
Wingate Wyndham Houston/Willowbrook
Wingate by Wyndham - Houston/Willowbrook Hotel
Wingate by Wyndham - Houston/Willowbrook Houston
Wingate by Wyndham - Houston/Willowbrook Hotel Houston

Reviews

Wingate by Wyndham - Houston/Willowbrook Reviews

5.0

5.2/10

Cleanliness

5.8/10

Staff & service

4.6/10

Amenities

4.8/10

Property conditions & facilities

5.2/10

Eco-friendliness
Rating 10 - Excellent. 184 out of 1006 reviews
Rating 8 - Good. 100 out of 1006 reviews
Rating 6 - Okay. 143 out of 1006 reviews
Rating 4 - Poor. 143 out of 1006 reviews
Rating 2 - Terrible. 436 out of 1006 reviews

Reviews

2/10 Terrible

Kristen

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is in desperate need of a deep cleaning and upgrades. The front desk has been turned into a market. The carpets are in terrible condition, and the walls need professional paint jobs.
Stayed 1 night in May 2025

2/10 Terrible

Cesar

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible place, needs major repairs!
Stayed 1 night in Jul 2025

6/10 Okay

Georgina

It was good enough, and close to my destination.
Stayed 1 night in Jul 2025

2/10 Terrible

Kiera

Stayed 2 nights in Jul 2025

10/10 Excellent

Shakayla

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Jun 2025

10/10 Excellent

Christina

Stayed 2 nights in Jun 2025

6/10 Okay

Jorge

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Tiara

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

Wanda, Houston

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures of this place are more than 5 years old. It's all lies. Doors open and you're greeted with marijuana odor. One elevator is completely broken down the other one barely works. It gets hung up on the 2nd floor. The front desk person has to go up the stairs and ride the elevator down from the second floor. They had to do that three times on my first day here. And when going UP, The brakes vibrate for the last 6 seconds and it's very scary. The first room that put me in had a broken, loud AC unit and the room was 85.3 degrees. After bickering back and forth, they finally moved me to a better room. I simply asked for grab bars in the bathroom and a cold room. I got no grab bars in 2nd room. Stains on sheets, bottom sheet/mattress cover has lots of slices in it. The carpeted area has a LOT of different elevations. The hallways are HOT and the Ice machine, omg. It's terrible. More Pictures are coming. Oh and the "Business Center" no longer exists. It is now the owner's spa. Pool is "available" when the front desk opens it for you. But don't expect extra towels. They don't give extra towels. And the hot tub was "broken". There's a Red Tag from Houston Fire Department on the main entry doors. Something about the sprinkler system. And the other doors don't work with the key cards. Only the main entry. Just don't.
Compare to their Marketing photo.
2nd Elevator not working
This used to be the "Business Facility" now a spa run by the manager
Stayed 2 nights in Jun 2025

4/10 Poor

Johnny

Traveled with family
Disliked: Cleanliness, amenities
Better owners
Stayed 4 nights in Jun 2025

2/10 Terrible

Cassidy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked two nights at this property and left after the first night. It was extremely dirty- the couch, the bed, the carpets, the hallways, etc. I attempted to get a refund from the hotel for the second night and they did not give it to me. Do not stay here. The pool was also not working which I was not informed of before and the TV didn't work. I asked for them to come help me with it or fix it and they said there was only one person working so they could not leave the desk all night.
Stayed 2 nights in Jun 2025

2/10 Terrible

priscilla

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
When you get there the lobby seems pretty nice it looks like it would be nice. Our floor was level 2 when I tell you that as soon as I stepped out into the hallway it smelled of BO and it was warm and humid. Then when I opened the door to our room it smelled of strong cleaning supplies and PEE. It smelled so bad.the floor was ripped. The walls were dirty and I checked the bed and lifted the sheets and there was a huge pee stain on the mattress. I immediately wanted a refund and she kept 50$ bc they would loose money going through a third party already. So horrible
Stayed 4 nights in Jun 2025

2/10 Terrible

Theresa

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
It had smell in hallway an room please don't sit on sofa it was dirty an look like people had sex on it .out TV didn't work call down stairs an guy was rude very unprofessional an they wouldn't get us another room.I want ever go back here
Stayed 1 night in Jun 2025

10/10 Excellent

Christian

Stayed 4 nights in Jun 2025

6/10 Okay

L M

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in dire need of a revamp! Also litter everywhere.
Stayed 4 nights in Jun 2025

10/10 Excellent

L M

Business traveler
Liked: Amenities
Super friendly front desk staff.
Stayed 4 nights in Jun 2025

6/10 Okay

James

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
This is an old hotel one of the elevators was out the room reeked of raid and smelled of cheap cleaner.
Stayed 1 night in Jun 2025

2/10 Terrible

Thelma

Disliked: Cleanliness, property conditions & facilities
Rome smelled like old wet carpet. Towels was dirty, they had hair in them. Bed was itchy.
Stayed 1 night in Jun 2025

10/10 Excellent

Willie Douglas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Fuad

Traveled with group, Traveled with partner
Disliked: Cleanliness, amenities
Mad sketchy, good customer service tho, the elevator sounds like it's at the end of it's life pretty soon, the stairs smell like a mix of marijuana cigarettes and pee, the rooms were good tho toilets are a bit small and room service is mad expensive, the pool was unavailable
Stayed 5 nights in Jun 2025

4/10 Poor

Moll

Traveled with family
Liked: Staff & service
The pool has no water, the elevator is broke, can't use side entrance.
Stayed 1 night in Jun 2025

8/10 Good

Willie D Thomas

Liked: Cleanliness, staff & service
I appreciate the fair prices..!!!
Stayed 1 night in Jun 2025

4/10 Poor

Kenyatta

Business traveler, Traveled with family
Liked: Amenities
Good
Stayed 3 nights in May 2025

4/10 Poor

Jalonn

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Rhonda

Traveled with family
Stayed 2 nights in May 2025