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Ile-des-Chenes Vacation Packages

Location

Ok

Great a/c for the hot days, clean, comfortable, close to a lot of things in the city.

The breakfast was not include in the hotel price, it was not mentioned when I took the reservation.

We were not informed when booking that the hotel was also being used as a shelter to accommodate people evacuated due to the wildfires. While we understand and support helping people in need, we feel guests should be made aware of this beforehand. The hotel did not feel safe during our stay. There were always large groups outside smoking and being loud and frequent disturbances in the hallways. One night we woke up to banging on our door several times, which was scary. We also saw people walking around the hotel barefoot and even someone eating ice directly from the ice machine, which made the hotel feel poorly supervised. Our concern isn’t that the hotel was helping evacuees, but that there didn’t seem to be enough security or management to maintain a comfortable and secure environment for guests. Had we known the situation in advance, we would have chosen to stay elsewhere.