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Best Western University Inn

2.5 star property

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Photo gallery for Best Western University Inn

Reception
Seasonal outdoor pool
Standard Room, 1 Double Bed, Non Smoking (Shower Only) | In-room safe, desk, laptop workspace, blackout drapes
Winery
Lobby

Reviews

7.8 out of 10
Good

Popular amenities

  • Free airport shuttle
  • Pool
  • 24/7 front desk
  • Gym
  • Pet friendly
  • Housekeeping

Explore the area

Map
1020 Ellis Hollow Rd, Ithaca, NY, 14850
  • Six Mile Creek Vineyard
    ‪3 min drive‬
  • Cornell Botanic Gardens
    ‪3 min drive‬
  • Cornell University
    ‪4 min drive‬
  • Ithaca, NY (ITH-Tompkins Regional)
    ‪12 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking (with Sofabed)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Non Smoking (with Sofabed)

  • Sleeps 6
  • 2 Double Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Fireplace

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Accessible, Bathtub

  • 237 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 Double Bed, Non Smoking (Shower Only)

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Double Beds, Accessible, Bathtub

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Fireplace

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western University Inn

Ithaca hotel with free breakfast, connected to a shopping center
A 24-hour fitness center, a seasonal outdoor pool, and a business center are available at this smoke-free hotel. Free on-the-go breakfast is provided, as well as free WiFi in public areas, free self parking, and a free airport shuttle. Other amenities include a 24-hour front desk, express check-out, and a TV in a common area.
Best Western University Inn offers 101 accommodations with safes and coffee/tea makers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western University Inn features a 24-hour fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and meeting rooms. A complimentary breakfast is offered each morning. A roundtrip airport shuttle is complimentary to guests (available on request). This business-friendly hotel also offers a vending machine, express check-out, and a front-desk safe. Complimentary self parking is available on site, along with a car charging station.

Best Western University Inn is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free roundtrip airport shuttle from 7:30 AM to 11:00 PM at scheduled times and on request
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 7:00 AM to 10:00 AM

Things to do

  • 24-hour gym
  • Seasonal outdoor pool
  • TV in common areas
  • Vineyard
  • Wine tours

Family friendly

  • Free crib
  • In-room microwave
  • In-room refrigerator
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Vineyard

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator (single-level property)
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 2 floors
  • 4 buildings
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per accommodation, per day (maximum USD 100 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per accommodation, per day (maximum USD 100 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The seasonal pool will be open from May to September
Pool access available from 10:00 AM to 8:00 PM
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

Best Western University
Best Western University Inn
Best Western University Inn Ithaca
Best Western University Ithaca
University Best Western
University Inn Best Western
Best Western University Hotel Ithaca
Best Western Ithaca
Ithaca Best Western
Best Western University Ithaca
Best Western University Inn Hotel
Best Western University Inn Ithaca
Best Western University Inn Hotel Ithaca

Best Western University Inn Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 396 out of 1004 reviews
Rating 8 - Good. 318 out of 1004 reviews
Rating 6 - Okay. 134 out of 1004 reviews
Rating 4 - Poor. 89 out of 1004 reviews
Rating 2 - Terrible. 67 out of 1004 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in Nov 2024

10/10 Excellent

Zhengdong

Stayed 1 night in Oct 2024

6/10 Okay

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Just ok
Was just ok nothing special. Beer caps in pull out couch when we opened. Doesn’t seem like it gets a good deep clean after each stay. Hairs all over bathroom floor. Been in worse but for the money was just ok
Stayed 1 night in Nov 2024

6/10 Okay

Lane, SILVER SPRING

Liked: Cleanliness
What I didn't like: The room didn't have a chair. Lighting was poor (maybe because there was no desk, it is thought light doesn't matter). Toilet was lower than average.
Stayed 2 nights in Nov 2024

4/10 Poor

Emma C

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2024

8/10 Good

Shu

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, clean, comfortable and convenient
This was our first time staying at this hotel. When my husband attended the game/comic con in Ithaca, we chose this place, and I was very satisfied with it. Ithaca is not a big town, so while the hotel is outside the downtown area, it’s still close to everything, especially the campus. There’s a P&C Market and Collegetown Bagels next to the hotel. The breakfast was good, and the room was clean, comfortable, and spacious. The fireplace was a nice bonus.
Stayed 2 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and functional
We were greeted and serviced quickly by friendly front-desk staff upon check-in. Our fireplace room was fine with a firm king-sized mattress and 4 pillows. There was one desk chair and one padded chair. The heater could be more efficient... it worked well, but the air blew behind the heavy curtain so the sensor registered it being warmer in the room than it was. I kept turning the heat up during the night as there was only one sheet with a light comforter. The room and furnishings were clean and all were functioning. The shower was stocked with dispensers for soap, shampoo, and conditioner, along with bar soaps, shower cap, and facial cream sample. We had to park a ways from our room when we returned at 11 p.m. as the parking lot was quite full. Our room was very quiet at night in spite of the hotel seeming very full. Breakfast was well stocked and attended and included hot and cold dishes. I didn't sample the meat, which looked like a cross between bacon and ham, but I made an egg and cheese sandwich that was tasty. Juice , water, and coffee were available any time. It was just outside of Ithaca, but easy to get to and close enough to the city center that we could go back & forth between activities.
Stayed 1 night in Nov 2024

10/10 Excellent

Anne

Stayed 1 night in Oct 2024

4/10 Poor

Kathryn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Phone was broken and never fixed, AC unit made tons of noise coming on and off waking us up all night
Stayed 2 nights in Oct 2024

8/10 Good

Kelly Conaghan

Traveled with family
Liked: Cleanliness, staff & service, room comfort
It was perfect for what we needed!
Stayed 2 nights in Oct 2024

6/10 Okay

Andrey, Port Saint Lucie

Business traveler
Liked: Cleanliness
Expected... and appears worse... enough with best western, will change my preferences.
Stayed 1 night in Oct 2024

10/10 Excellent

Christine

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Oct 2024

6/10 Okay

Jessica

Stayed 3 nights in Oct 2024

10/10 Excellent

Vougar

Liked: Cleanliness, staff & service, property conditions & facilities
Close to Cornell University and safe
Stayed 1 night in Oct 2024

2/10 Terrible

carolyn

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When you book here, there is no indication it’s a pet-friendly hotel pets unless you read the fine print. And that pets are allowed in ANY ROOM, even if you read the fine print. I am allergic to both cats and dogs, and felt awful during and after my stay. A pet-friendly hotel with carpets? There’s no way to rid a room like that of cat hair and dog dander. It feels extremely negligent not to make that clear to visitors. Also, a dog 2 doors down barked late at night and woke me early in the morning. The asst manager was less than interested in my commentary. The doors to the different sections of the hotel did not lock, so anyone could enter, which felt very unsafe. Then there was no coffee at breakfast. I finally found the woman in charge of the cafeteria, and she said she’d replace it. I asked how long she thought it would be, and she told me “as long as it takes me.” Her pants were falling down and as she walked away, I could see her butt crack, I kid you not. Particularly awful in food services. There was coffee available 12 mins later, after I had to get the manager to push her. You can’t make this stuff up. The hotel was really awful, mostly because of its hidden yes-to-pets policy (couldn’t that be reserved for specific rooms in a separate part of the hotel?) but also because the staff didn’t seem to care about it’s customers at all. Would never stay there again.
Stayed 1 night in Oct 2024

8/10 Good

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

2/10 Terrible

Andrew

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible experience, not worth the price
When we checked in, we were given a room that had not been cleaned. The bed sheets were all over the place and house keeping did not clean the room with the guest before. When I informed the front desk, the lady working there was shocked that it had not been cleaned and gave us another room. We stayed there for two days. On the day of check in , I informed the hotel that I would like housekeeping. After the first day, I came back to the room without housekeeping done. On the second day when we were leaving, housekeeping woke up with a knock on the door at 8:45 am, way to early for housekeeping.
Stayed 2 nights in Oct 2024

6/10 Okay

Pamela

Stayed 1 night in Oct 2024

2/10 Terrible

Michelle

Disliked: Property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very comfortable stay.
Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for college visit.
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024

6/10 Okay

Jahaira

Traveled with family
Disliked: Staff & service, amenities
Front staff was checking in with staff family kids, not a professional environment for check in.
Stayed 1 night in Jun 2024

8/10 Good

Svitlana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2024