6/10 Okay
Eugene
Traveled with family and small children, Traveled with family
Jul 20, 2025
Liked: Staff & service, amenities
This could have been a 5 star rating. The room configuration was actually perfect for my large family of five. It was big and spacious with nice separate areas for privacy. The bathroom was also very large size with a nice walk-in shower. The interior designes were modern and pleasant for room and lobby area. However the room was in aweful condition for cleanliness. There was a bad oder right upon entrance, like a men's locker room at a gym. The smell linger for our entire stay and we did not get ysed to it. The carpet was stained and dirty, duch thatvwe didnt feel comfortable to have bare feet when we were going and coming from the sgower. I've been to other Holiday Inn's before for business trips, and they were all great experiences. This one looked like the others but was just not in a good state of maintenance. Even around the property, I saw lots of small damage on walls and ceiling that were not being addressed. Does not seem up to expectation from what Ive experienced at other HI's. The complimentary breakfadt was on par with other places. Also, I would like to give special kudos to the front desk person who went out of their way to help us when we had special needs for my son's medical condition. That was definitely more in ecpectation for HI quality.
Eugene
Stayed 1 night in Jul 2025