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Excellent all round experience

Room was very clean, the staff was friendly and respectful. Fairly close to everything however the surrounding areas were a bit unpleasant. Parking is not included, it's offside about 5 blocks away with a discounted fee.

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

Very convenient for Old town Malaga and easy to get to. Smooth online check-in process and a very nice, modern and clean room.

We enjoyed the stay at Riu Malaga as first of all the staff was very helpful and knowledgeable. The servers were very available and arranging. Food was pretty good and the atmosphere was laid back to help with the vacation mood. I would visit this property again. Thank you.

This was the perfect property in the perfect location! It was spotlessly clean and comfortable. The Be Mate staff were brilliant, with great communications before and during our stay. They did everything possible to make our stay easy and comfortable and were on hand all the time to help with any queries. I can suggest no improvements (apart from perhaps a wardrobe / draws for clothes rather than an open hanging space) - but that is minor! Highly recommended for a perfect Malaga city break.

Great hotel and location is perfect

The place was brand new and clean. Had great amenities and the desk kept in great contact making sure I had everything I needed. It was a great experience for my first time in Spain. The hotel is in a great location. The rooftop access was also great.