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What I liked is the reception staff were so helpful before we arrived I rang expedia to upgrade my room to a studio and add my grandaughter to expedia wanted to charge me an extra 800 pound , I refused and tried to contact the hotel but Expedia blocked any interaction with the hotel direct was so frustrating and stressful so we decided we would take the grandaughter with no room organized and sort it at reception the hard rock hotel were amazing ,they apologized,and said there hands were tied as we booked it with expedia , the hotel upgraded us to a studio and added the grandaughter for 120 euro we were so relieved and thankfully ,dusgracfull from Expedia trying to charge us 800 we are really good customers with expedia and spend a lot of money with them I just hope this was a one off from ,but hard rock amazing

Staff was awesome, rooms were clean and spacious. Spa was incredible. We have zero complaints. From Texas and will definitely return!