Candlewood Suites Jacksonville - Mayport by IHG Reviews
Reviews
9.0
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 161 out of 242 reviews
10 - Excellent
161
Rating 8 - Good. 55 out of 242 reviews
8 - Good
55
Rating 6 - Okay. 10 out of 242 reviews
6 - Okay
10
Rating 4 - Poor. 3 out of 242 reviews
4 - Poor
3
Rating 2 - Terrible. 13 out of 242 reviews
2 - Terrible
13
9.4/10
Cleanliness
9.2/10
Staff & service
8.8/10
Amenities
9.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
10/10 Excellent
Fatou
Jun 9, 2025
Fatou
Stayed 1 night in Jun 2025
8/10 Good
Gregory
Traveled with family
Jun 7, 2025
Disliked: Property conditions & facilities
German cockroach activity in the bathroom ketchenette area.
What place was OK. The room was clean, but smelled like mildew. The kitchenette was convenient but a little difficult to use as it was small and did not offer many options. It was also very noisy throughout the night and the appliances were out of date.
We only stayed one night but it would be a great place to stay for a longer period- loved that it has a kitchen with a full sized fridge. Beds were very comfortable and everything was clean. The temperature was easy to control and worked properly. We had the right amount of towels and wash cloths. I had only two negatives- the water pressure was low in the bathroom sink and the tub didn’t drain well. Other than these, everything was excellent. And even those two things I considered very minor.
The staff were very friendly. The room was comfortable and clean. It was very close (10 min) to the beach and restaurants. I would definitely stay here again!
Property was convenient and well appointed.
Nasty smell on hall, like a very dirty carpet. Other guests noisily congregate in hall.
Lee
Stayed 1 night in Jan 2025
10/10 Excellent
Robert, jacksonville
Jan 11, 2025
Robert
Stayed 1 night in Jan 2025
8/10 Good
Michael
Traveled with family
Jan 1, 2025
Liked: Cleanliness, staff & service
Nice size room
Everything was good except for lack of hot water. Warm at best, perhaps only 100 degrees.
Michael
Stayed 1 night in Dec 2024
6/10 Okay
Nitin
Traveled with family
Dec 30, 2024
Disliked: Room comfort
Good staying but strong odor
The room had very strong smell of chemicals all across the balcony and the room. When requested for change of room, they did not have one. I had to keep the window open to let fresh air take out the strong chemical smell. Once that was done, it was more comfortable. Ok for quick small stay over.
My sister and I were in Jax for a week and chose Candlewood Suites not only for its price but its proximity to my son’s wedding location, the kitchenette and reviews. The photos of the spacious rooms were spot on. Everything was in excellent condition. The only drawback was the auto fan in the bathroom. No breakfast but free freshly ground coffee and a cupboard to purchase a variety of food items.
When I went to check in the front desk told me they had some people extend their stays and they had no room for me. There was no warning, no email no anything. They did however set me up with a hotel room across the street however its not like they had kitchen or a washer or dryer. So I unfortunately was not able to give a good review for Candlewood