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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Exterior
Reception
View from property
Front of property - evening/night
View from property

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pet friendly
  • Breakfast available
  • Air conditioning
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 300 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • 225 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 210 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 390 out of 1307 reviews
Rating 8 - Good. 217 out of 1307 reviews
Rating 6 - Okay. 303 out of 1307 reviews
Rating 4 - Poor. 194 out of 1307 reviews
Rating 2 - Terrible. 203 out of 1307 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Shantoria

Stayed 1 night in Dec 2024

6/10 Okay

Derrick

Stayed 2 nights in Dec 2024

10/10 Excellent

CHARLES

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent view of the river
Had an excellent view of the river no matter what time of the day.
Stayed 3 nights in Dec 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Jayson

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Don’t stay here
Stayed 3 nights in Dec 2024

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

4/10 Poor

Glen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was incredible in every way. The building was by far the worst I have seen for a Double Tree. Paint chipping off the walls inside and out. Popcorn ceilings that also needed help. Bed was extremely old and sagging. The entire building needs a complete remodel and makeover
Stayed 1 night in Dec 2024

10/10 Excellent

Joseph

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Pankaj

Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

4/10 Poor

Erica

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Robbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Tim

Traveled with family
Disliked: Staff & service, property conditions & facilities
Place looked run down. Faucet was broke in room. Toliet holder also broke.
Stayed 1 night in Dec 2024

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Manasa Kotrappa

Liked: Amenities
Good
Stayed 2 nights in Dec 2024

8/10 Good

Havin

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Maurice

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Some minor issues hope things get better soon
Stayed 2 nights in Dec 2024

8/10 Good

Sonia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

2/10 Terrible

Shaquitah

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was horrible.
Stayed 1 night in Dec 2024

6/10 Okay

Janel

The property was overall okay, however, for the price paid I was upset with the faulty thermostat and my sliding glass door did not close all the way making it loud from traffic, could hear my neighbors, and my room was cold due to the thermostat not working correctly
Stayed 2 nights in Dec 2024

4/10 Poor

Brittany

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This place was an overall 2 star hotel. There was no fridge, shampoo/conditioner/body wash available in showers. The walls are paper thin and we heard an arguing couple all night. Bathrooms are very very very small, the sink is very small, wall paper is falling off the walls, the glass shower door was off track the whole time. When communicating via the app to the front desk no one answers. Overall for a hilton hotel it was a very bad stay.
Stayed 2 nights in Dec 2024

8/10 Good

bruce

Stayed 2 nights in Nov 2024

10/10 Excellent

Dero

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Angela

Traveled with partner
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property several times and for the most part it’s been an average stay. The hotel definitely needs updating as compared to other hotels in that area. The best thing about the property is the location on the river and being able to have a balcony.
Stayed 1 night in Dec 2024

2/10 Terrible

Aimee

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This hotel room was honestly one of the worst I’ve ever stayed at. It was filthy, the fan was broken and making an awful noise, the AC was broken, the unit itself was broken, and there was clearly things all over the walls and outside a whole cup of cigarettes
Stayed 1 night in Dec 2024

8/10 Good

Marinel

Liked: Cleanliness
4 star
Stayed 1 night in Nov 2024