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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

Lobby sitting area
Front of property - evening/night
Outdoor pool, open 6 AM to 10:00 PM, free cabanas, sun loungers
2 restaurants, breakfast, dinner served; American cuisine
Point of interest

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Pet friendly
  • Breakfast available
  • 24/7 front desk
$103
includes taxes & fees
Dec 28 - Dec 29

Explore the area

View in a map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • Place, Florida Theatre
    ‪11 min walk‬
  • Place, VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Place, EverBank Stadium
    ‪4 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • 225 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 300 sq ft
  • 1 bedroom
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 210 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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Exterior
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  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.5 out of 5, Wonderful, 1,395 reviews
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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 22 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 30 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 22.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 30.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.8
Rating 10 - Excellent. 461 out of 1482 reviews
Rating 8 - Good. 247 out of 1482 reviews
Rating 6 - Okay. 323 out of 1482 reviews
Rating 4 - Poor. 211 out of 1482 reviews
Rating 2 - Terrible. 240 out of 1482 reviews

6.6/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

10/10 Excellent

Tabitha, Plant City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing.
Stayed 2 nights in Sep 2025

2/10 Terrible

Citlalik Maria

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
It smelled like weed the whole hotel and the room I was given, wall wallpaper was peeling off and they had a cheap shower curtain from where they didn't fix the door to the shower. I have stayed at other Double trees and this was in very poor conditions.
Stayed 1 night in Jun 2025

10/10 Excellent

Sabra

Liked: Amenities
Good service
Stayed 2 nights in Sep 2025

6/10 Okay

Dolores, Perris

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The outside look didn’t match the conditions of the room and hallways , the carpet in the room was old and dirty , the bathroom walls were bubbling paint, stains on tub and old. Overall the staff was nice and very friendly.
Outside walk
My balcony view
Pool relaxation the fish need a paint job
Stayed 2 nights in Sep 2025

4/10 Poor

Shannon

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We had booked this property as we wanted to be on the riverfront. It was a very pretty view from the 10th floor facing the river. It also had a Ruth Chris steak house which was a wonderful $400 dinner. Unfortunately, that is where the beauty ended. We had upgraded to a king suite. We wanted a larger space with larger bathroom. That is not what we got. They placed us in a room right next to the elevator. Our headboard was on the elevator wall. We also had a broken thermostat which was reading 62 degrees. Maintenance did come and fix that. We had no hot water in the shower and the room was dirty. I will never recommend this hotel to anyone. I reached out to the staff and they did nothing for us. Very unfortunate.
View from our balcony, beautiful, but had no furniture.
Ruth’s Chris Steak House
Floor behind the side table.
The couch was disgusting- very dirty.
Stayed 2 nights in Sep 2025

8/10 Good

Linda

Stayed 2 nights in Sep 2025

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything. river boat ride
Stayed 2 nights in Sep 2025

6/10 Okay

Victoria

Business traveler
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Not my crowd

Food was great, people great, but the conditions was very run down. On a day of a local football game the crowd was a little rough too. From the elevator to the bar DUVALLL is all you heard. Yeah not my crowd
Stayed 1 night in Sep 2025

10/10 Excellent

Samantha

Stayed 2 nights in Sep 2025

6/10 Okay

Michelle

Business traveler
Liked: Staff & service

Don't let the location fool you

I stayed at this hotel due to close to office in downtown Jacksonville and it's a Hilton Property. Unfortunately this is a very old and not well kept property. This hotel needs an upgrade, some attention put into it. As far as down in the check in area, it looks nice but once you step off the elevator on the room floors, it's rather dirty, from the hallway into the rooms. Great Location but I would find somewhere different to stay in the future.
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Stayed 1 night in Sep 2025

10/10 Excellent

Justin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So awesome I’m happy too be a member now
Stayed 1 night in Sep 2025

10/10 Excellent

Arsemia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No problems to comment about!!
Stayed 2 nights in Sep 2025

10/10 Excellent

mercedes

Stayed 4 nights in Aug 2025

6/10 Okay

Antoinette, Las Vegas

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Staff was friendly . Lobby looks nice. Right when I got in the room I wanted to leave. Rooms are very old looking. Furniture walls all of it. Sliding glass door is paper thin, so noisy from traffic outside.Major police blockade right out on the Main Street at 11:30 pm. The hallways and rooms smell musty and moldy. There’s no way this is a 4 star hotel. I see why it had such a low guest rating next time I’ll look at that.
Stayed 2 nights in Aug 2025

8/10 Good

Sabra

Liked: Cleanliness
Stayed 3 nights in Aug 2025

8/10 Good

Freddie

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
M
Stayed 2 nights in Aug 2025

2/10 Terrible

jim

Business traveler
Disliked: Cleanliness, property conditions & facilities
We picked this room for the view and its proximity to the hospital. I needed a place to recover from surgery because we traveled far and had a post op conference 2 days later. The night before the surgery I had to take a shower. The bath tub was dirty, the water was cold, the service guy couldn’t fix the temperature, and the drain backed up with dirty water to above my ankles while showering. They offered another room which had similar problems and was actually dirtier. The next day they offered a suite, which was a larger room with similar problems. They offered another suite which had fewer problems, but the shower water and sink water was burning hot and the service guy could not fix that. The desk people explained that in October a renovation was scheduled. Hilton should not open until they fix their rooms. I am not alone. There were many many people complaining at the desk and asking for different rooms. When we moved from the 4th floor to the seventh floor my wife had to move everything herself because due to my surgery I could not lift. Do yourself a favor and don’t select this hotel for your stay in Jacksonville.
Stayed 3 nights in Aug 2025

2/10 Terrible

Sejla

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty, chair has a lot of stains, walls are dirty, carpet is dirty .
Stayed 3 nights in Aug 2025

4/10 Poor

William

Disliked: Cleanliness
Stayed 1 night in Sep 2025

8/10 Good

Joe

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

2/10 Terrible

Ivan, Los Angeles

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Completely outdated
Stayed 2 nights in Aug 2025

2/10 Terrible

Cheryl

Stayed 1 night in Sep 2025

6/10 Okay

Curtis

I liked the view from river side balcony. The room was okay but the m
Stayed 2 nights in Aug 2025