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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Photo gallery for DoubleTree by Hilton Hotel Jacksonville Riverfront

View from property
Premium bedding, in-room safe, blackout drapes, iron/ironing board
Front of property - evening/night
Reception
View from property

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪3 min drive‬
  • EverBank Stadium
    ‪4 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 300 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • 225 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 210 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

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About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 402 out of 1327 reviews
Rating 8 - Good. 212 out of 1327 reviews
Rating 6 - Okay. 302 out of 1327 reviews
Rating 4 - Poor. 193 out of 1327 reviews
Rating 2 - Terrible. 218 out of 1327 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Kambre

Disliked: Cleanliness
The weekend stay was what I’ve experienced in the pass with DoubleTree. It seem very SingleTree to me. Room on an older style, the tv did not work couldn’t watch a show without it skipping and fading in and out. There was a stain on the toilet seat, I had to spray with cleaner to get off, the hot water w
Stayed 2 nights in Apr 2025

10/10 Excellent

Janay

Stayed 1 night in Apr 2025

8/10 Good

Eric

Liked: Staff & service
Disliked: Property conditions & facilities

Time for update.

The staff was friendly and inviting, the condition is just a little dated, our room had chipped porcelain in the tub and some mildew in the overhead of the shower. Overall good but hopefully they renovate in the near future so that it will be a better stay next time.
Stayed 2 nights in Apr 2025

6/10 Okay

Major

Traveled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overpriced due to that it’s so old and not updated yet.
Stayed 2 nights in Apr 2025

6/10 Okay

Atiana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Thank you Anne and Al Vita for your amazing customer service. This hotel needs a big face lift. The carpet on the floors , in the rooms , the floor tiles, paint , upholstery, leaking showers, wall paper in the bathrooms, down to the rickety elevators. I paid $479 for a weekend stay when I could have saved my money and got the same quality of stay from the Super 8. Everything about the upkeep of this hotel is below standards. I paid for the breakfast buffet and was very disappointed in the quality and selection of food being served. At the time I came down the bacon was salty enough to send me to the hospital, the French toast was undercooked and soggy, no breakfast potatoes just not worth the $20 per person per day for my stay. My room was located at the end of the hall with a view of the parking lot / road. Often times when I was ready to rest I could hear cars it sounded as if they were in my room with me. The walls were very thin and I heard the people in the rooms across and begins mine. The price needs to be on par with the quality of service being received. I choose this hotel for my staycation based of the name and quality I know Double Tree and Hilton have this one was not it. This hotel should be max $75 per night and free “continental” breakfast because there is NOTHING fancy about this hotel that warrants the $203 nightly rate that I paid. If you are looking for a nice stay at a quality hotel please don’t waste your time or money staying here !
Stayed 2 nights in Apr 2025

2/10 Terrible

Alaska

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The service was super good, but our room smelled very bad the carpet, and musty, we couldn't rest my husband gave him a lot of allergies
Stayed 1 night in Apr 2025

6/10 Okay

Mauricia

Disliked: Property conditions & facilities
water wasn’t working in one room had to get another and in the new room air didn’t work.
Stayed 2 nights in Apr 2025

6/10 Okay

Alicia

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The shower had pink mold all in it, the remote control was covered with blood, the furniture was very old and run down. For the price of the room , i would expect a clean and updated room.
Stayed 2 nights in Apr 2025

2/10 Terrible

Lam

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

4/10 Poor

joan

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Cold water faucet did not work Shower curtain did not work and water was in the bathroom floor after shower
Stayed 1 night in Apr 2025

6/10 Okay

Anna, Cantonment

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
I liked walking onto my balcony and seeing dolphins swimming.
Stayed 3 nights in Apr 2025

10/10 Excellent

Marina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 1 night in Apr 2025

2/10 Terrible

Ahed

Disliked: Cleanliness, property conditions & facilities
Need to upgrade all the rooms Every thing very old
Stayed 3 nights in Apr 2025

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was excellent. Will definitely stay again!
Stayed 1 night in Apr 2025

6/10 Okay

PRAKASH

Disliked: Staff & service
Downtown view and lake side view
Stayed 4 nights in Apr 2025

4/10 Poor

Vicky

Stayed 1 night in Apr 2025

6/10 Okay

Tiffany

Stayed 1 night in Apr 2025

6/10 Okay

Lily

Business traveler
Liked: Staff & service, amenities
I think it was a great hotel to stay at for my business trip. The front desk was nice and accommodating. The only thing I would have liked was a more updated room. The carpet was old and stained. The appliances were all outdated. The bathroom specifically needed work as far as the sink not draining efficiently and the bathtub was very worn.
Stayed 4 nights in Apr 2025

10/10 Excellent

Barrett

Liked: Amenities, property conditions & facilities
It was good
Stayed 2 nights in Mar 2025

6/10 Okay

celeste

The property itself has been beautifully kept and well maintained, and not to mention, happy hour at Ruth Chris, is "the place to be". However, I went to shower and there was absolutely NO hot water!!! Are you freaking kidding me!
Stayed 2 nights in Dec 2024

4/10 Poor

Juan

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpets are filthy and stained. Sofas and sofa chair in Jr suite was stained and beat up. Smelled mildew-y. Shower leaked to bathroom floor. Hotel seems old and tired. Tried bringing up concerns to front desk. “We’re completely full, nothing we can do for you”
Stayed 2 nights in Apr 2025

10/10 Excellent

Jahla

Stayed 2 nights in Mar 2025

6/10 Okay

Mohamed

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Cat

The room was not only tiny, but in need of updating. The onky toiletry given was bar soap, shampoo and conditioner, no nody moisturizer.
Stayed 2 nights in Mar 2025

10/10 Excellent

christian

Stayed 2 nights in Mar 2025