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DoubleTree by Hilton Hotel Jacksonville Riverfront

4.0 star property

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Exterior
View from property
Front of property - evening/night
View from property
Reception

Reviews

6.6 out of 10

Popular amenities

  • Bar
  • Pet friendly
  • Pool
  • Breakfast available
  • Air conditioning
  • Gym

Explore the area

Map
1201 Riverplace Boulevard, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Daily's Place
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed

  • 300 sq ft
  • River view
  • Sleeps 6
  • 1 King Bed

View all photos for Room, 1 King Bed, River View

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed, River View

  • 225 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed

  • 225 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Studio, 1 King Bed

  • 225 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Junior Suite, 1 King Bed (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds (Riverfront)

  • 225 sq ft
  • River view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed (Riverfront)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 King Bed (Riverfront)

  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • 225 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 Queen Bed, Accessible

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Roll In Shower)

Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed, Accessible (Roll In Shower)

  • 210 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Premium bedding, in-room safe, blackout drapes, iron/ironing board

Room, 1 Queen Bed

  • 210 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Jetted Tub

42-inch LCD TV with cable channels, TV, MP3 dock

Suite, 1 King Bed, Jetted Tub

  • 300 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

Southbank Hotel by Marriott Jacksonville Riverwalk

  • Pool
  • Pet friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very Good, (1359)
The price is $152
per night
$173 total
includes taxes & fees
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Southbank Hotel by Marriott Jacksonville Riverwalk

About this property

DoubleTree by Hilton Hotel Jacksonville Riverfront

4-star hotel in Downtown Jacksonville
2 restaurants, an outdoor pool, and 2 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available once per stay.
DoubleTree by Hilton Hotel Jacksonville Riverfront offers 293 accommodations with MP3 docking stations and safes. Rooms open to balconies. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels.

Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided once per stay.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
DoubleTree by Hilton Hotel Jacksonville Riverfront features an outdoor pool and a 24-hour fitness center. Dining is available at one of the hotel's 2 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. Guests can unwind with a drink at one of the hotel's bars, which include 2 bars/lounges and a poolside bar. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 19 meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This Jacksonville hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

DoubleTree by Hilton Hotel Jacksonville Riverfront is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
St. Johns Provision Co. - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Ruth's Chris - Overlooking the pool, this steakhouse specializes in American cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Languages

Arabic, Bosnian, Chinese (Mandarin), Croatian, English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 20 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 26 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: USD 19.95 for adults and USD 11 for children
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Ruth's Chris
  • St. Johns Provision Co.

Things to do

  • 24-hour gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (once per stay)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 19 meeting rooms
  • 24-hour business center
  • Computer station

Outdoors

  • Free pool cabanas
  • On a river
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar near toilet (36 inches high)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (36 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2015
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Champagne service
  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 2 AM
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50.00 per pet, per stay (maximum USD 99 per stay)
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 19.95 for adults and USD 11.00 for children
  • Covered self parking fee: USD 20.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 26.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per pet, per stay (maximum USD 99 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 6 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Jacksonville-Riverfront
Crowne Plaza Jacksonville-Riverfront
Crowne Plaza Jacksonville
Jacksonville Crowne Plaza
DoubleTree Hilton Hotel Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Hotel
DoubleTree Hilton Jacksonville Riverfront
DoubleTree by Hilton Hotel Jacksonville Riverfront Jacksonville

DoubleTree by Hilton Hotel Jacksonville Riverfront Reviews

Reviews

6.6
Rating 10 - Excellent. 365 out of 1237 reviews
Rating 8 - Good. 202 out of 1237 reviews
Rating 6 - Okay. 290 out of 1237 reviews
Rating 4 - Poor. 184 out of 1237 reviews
Rating 2 - Terrible. 196 out of 1237 reviews

6.6/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

Marinel

Liked: Cleanliness
4 star
Stayed 1 night in Nov 2024

4/10 Poor

Candace

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

4/10 Poor

Zakiya

Stayed 1 night in Dec 2024

10/10 Excellent

Gus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access
Very pleasant staff, super attentive to my request, trying to update online access for Rewards. Attended Holiday party onsite, convenient and welcoming
Stayed 1 night in Dec 2024

6/10 Okay

Simon

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Bit dated
Rooms quite dated. Clean but lots of grime around balcony doors and the curtains of poor standard. Bed comfy and rest of room clean.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What was crazy is having to pay for parking when I’m already paying to stay so I guess they rather we get drop off are walk up
Stayed 3 nights in Dec 2024

10/10 Excellent

ArVonte

Liked: Cleanliness, staff & service, property conditions & facilities
The location and view was beautiful
Stayed 2 nights in Dec 2024

8/10 Good

Amber

Liked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Kerigan

Traveled with family and small children, Traveled with family
Liked: Staff & service
The room felt clean and the bed was comfy. I know paid parking is common now but it kinda sucks to pay Hilton DoubleTree rates and still have to pay $20/night to park and $19.99/person for a typical hotel breakfast. I wouldn’t come back because of that.
Stayed 2 nights in Dec 2024

2/10 Terrible

Gary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The internet was not working in the room the river view was not good had aview of the garbage dumbster the hotel staff was not helpful
Stayed 2 nights in Dec 2024

6/10 Okay

Elisabeth

Liked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Lara Lee

Stayed 2 nights in Dec 2024

2/10 Terrible

Carlous

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Housekeeping was poor! My room had a large brown stain in the middle of the carpet and the cleanliness of the room overall wasn't good.
Stayed 2 nights in Dec 2024

2/10 Terrible

Brian

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Seriously?
Not sure why we did not know about the $20 per day for parking? cheaper across the street. carpet is in serious need of replacement. Wall on LT side of patio door is falling apart from water damage??
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shut it down--FULL REVIEW ON GOOGLE
I can't say enough about how disappointed I was.. mourning the loss of my mother on my birthday weekend in a junior suite that looked like a motel off Phillips highway somewhere.. FIRST room was the junior suite with the non working bathroom light, jailroom shower/tub combo, busted heater, busted and chipped microwave and hutch it was sitting on, trash on the floor, rusted and patchy sliding glass door leading to the wonderful river view of the pavement and caution ribbons from the renovations they don't tell you about..I got moved to a better room on the 10th floor with 2 doubles that was worse.. Moldy, heater busted and separating from the wall..I don't know how long any of that's been in there.. The tub.. You need shower shoes.. Period.. The video says enough... They then wanted to comp me a free room .I asked where? The closet? Because from the 2 rooms you showed me I'm not staying in... They said well we're trying to work something out maybe a reduced rate from the I paid for the busted junior suite? No thanks.. Just get me the room I worked and earned this money and paid for.. They then offered to walk the rooms with me until we find a decent one.. So room we went to next was similar.. We tried one more on the 9th floor.. It was dark and I forgot to get the number..I got a refund and ended up at a decent Hilton....4 crappy rooms..I guess if I was drunk like everyone else there the rooms would look great right?! Try that ...They need to shut it down
Stayed 2 nights in Dec 2024

6/10 Okay

Mary

Traveled with group
Liked: Staff & service
Employees and front desk was amazing. The room was a little outdated but the view was very nice!
Stayed 3 nights in Dec 2024

6/10 Okay

Yassmin

Business traveler
Liked: Staff & service, amenities
The staff where excellent
Stayed 3 nights in Dec 2024

10/10 Excellent

Mary

Liked: Cleanliness
The staff were very friendly and welcoming.
Stayed 1 night in Dec 2024

10/10 Excellent

Fred

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Janis R, Delray beach

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water, walkable, close to dining and stadium
Stayed 3 nights in Aug 2024

4/10 Poor

Patricia

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

4/10 Poor

Keith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Ute

Liked: Cleanliness
Was nice to be right by the Riverwalk
Stayed 3 nights in Nov 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was dirty the tile was cracked in the bathroom. There was a huge crack in the wall.. stains on the carpet it was horrible
Stayed 5 nights in Dec 2024

6/10 Okay

Jeremiah

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Someobody was doing work above us at 3am for a good hour or two waking us up. There were bed bug droppings on the mattress. Heat worked and nice view with balcony
Stayed 1 night in Dec 2024