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Hilton Garden Inn Jacksonville JTB/Deerwood Park

3.0 star property

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Photo gallery for Hilton Garden Inn Jacksonville JTB/Deerwood Park

Meeting facility
Exterior
Outdoor pool
Reception
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • Hot Tub
  • Breakfast available
  • Bar

Explore the area

Map
9745 Gate Pkwy N, Jacksonville, FL, 32246
  • Saint Vincent's Medical Center Southside
    ‪3 min drive‬
  • St. Johns Town Center
    ‪4 min drive‬
  • University of North Florida
    ‪5 min drive‬
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Bathtub (Pure, Mobility & Hearing)

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Hearing)

  • 309 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Allergy Friendly (Pure Wellness)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Allergy Friendly (Pure Wellness)

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible, Allergy Friendly (Pure, Hearing)

  • 310 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds

  • 267 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Allergy Friendly (Pure Wellness)

  • 310 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Hearing)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible (Hearing)

  • 310 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Drinks & Snacks)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed (Drinks & Snacks)

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds (Drinks & Snacks)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds (Drinks & Snacks)

  • 310 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower) | Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Double Beds, Accessible (Mobility & Hearing, Roll-in Shower)

  • 310 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Premium bedding, down comforters, pillowtop beds, in-room safe

Deluxe Room, 1 King Bed

  • 342 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Bedroom

Presidential Suite, 1 Bedroom | Premium bedding, down comforters, pillowtop beds, in-room safe

Presidential Suite, 1 Bedroom

  • 550 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 240 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

  • 310 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Hotel Indigo Jacksonville-Deerwood Park by IHG

  • Pool
  • Hot Tub
  • Pet friendly
  • Parking included
4.6 out of 5, Wonderful, (1000)
The price is $162
per night
$184 total
includes taxes & fees
Mar 8 - Mar 9
Hotel Indigo Jacksonville-Deerwood Park by IHG

About this property

Hilton Garden Inn Jacksonville JTB/Deerwood Park

3-star hotel in Southside
Along with an outdoor pool, this hotel has a restaurant and a 24-hour fitness center. Self parking is free. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hilton Garden Inn Jacksonville JTB/Deerwood Park offers 119 accommodations with safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 37-inch LCD televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.
In addition to an outdoor pool, Hilton Garden Inn Jacksonville JTB/Deerwood Park provides a hot tub and a 24-hour fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with wired and wireless Internet access (surcharge).

Business-related amenities at this 3-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 2002 square feet (186 square meters) include conference space. This family-friendly hotel also offers multilingual staff, coffee/tea in a common area, and a fireplace in the lobby. Onsite self parking is complimentary.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM.
Garden Grille and Bar - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar. Happy hour is offered.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (USD 4.95); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 12.95 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Garden Grille and Bar

Things to do

  • 24-hour gym
  • Outdoor pool
  • Spa tub
  • TV in common areas

Family friendly

  • Highchair
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 2,002 square feet of conference space
  • 24-hour business center
  • 4 meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1999
  • Fireplace in lobby

Room amenities

Bedroom

  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
3 children, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12.95 per person
  • Fee for wireless internet in public areas: USD 4.95 (rates may vary)
  • Fee for wired internet in public areas: USD 4.95 (rates may vary)
  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hilton Garden Inn Jacksonville JTB/Deerwood Park
Hilton Garden Inn JTB/Deerwood
Hilton Garden Inn JTB/Deerwood Hotel Jacksonville Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park Hotel
Hilton Garden Inn JTB/Deerwood Park
Hilton Garden Inn Jacksonville JTB/Deerwood Park Hotel
Hilton Garden Inn Jacksonville JTB/Deerwood Park Jacksonville

Hilton Garden Inn Jacksonville JTB/Deerwood Park Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 639 out of 1000 reviews
Rating 8 - Good. 234 out of 1000 reviews
Rating 6 - Okay. 59 out of 1000 reviews
Rating 4 - Poor. 40 out of 1000 reviews
Rating 2 - Terrible. 28 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Aminea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Gabrel Delaney

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
They were not the nicest people the front desk lady was the absolute most nastiest person I’ve ever met
Stayed 2 nights in Nov 2024

10/10 Excellent

Terrence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great stay. will make permanent housing for stays in Jacksonville
Stayed 1 night in Nov 2024

10/10 Excellent

Nathan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Carmina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 2 nights in Nov 2024

10/10 Excellent

Ryan

Stayed 2 nights in Nov 2024

10/10 Excellent

Christiane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to evacuate with our two dogs due to hurricane Milton. Everyone at the hotel was super friendly and kind and accommodating! Definitely a hotel to come back for vacation!
Stayed 2 nights in Oct 2024

10/10 Excellent

Tiffany

Stayed 2 nights in Oct 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, great stay, friendly staff
The front desk staff was awesome. Super friendly and helpful. The room was clean with plenty of towels. The complimentary water bottles were a nice touch. The only complaint is the site boasted a pillowtop mattress and goose down comforter, neither of which were in this room. The bed was not terrible, far from pillowtop, definitely more firm than I would prefer. The comforter was thin, but did the job. Overall it was a very nice place and we had a wonderful stay.
Stayed 1 night in Oct 2024

8/10 Good

Diante

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

joe

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Bums in the parking lot duct tape on the dirty carpet in the hallways elevator stank
Stayed 2 nights in Oct 2024

4/10 Poor

Lary

Traveled with family and small children, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
They didn't have my room and i had to settle for a lesser room due to the storm. Not to mentioned they over priced taking advantage of the storm.The sink was clogged and rooms were not as cleaned.
Stayed 4 nights in Oct 2024

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend in JAX
Our room was clean, well maintained and staff were very courteous and helpful.
Stayed 3 nights in Oct 2024

4/10 Poor

Miriam

Stayed 1 night in Oct 2024

6/10 Okay

Terrence

Disliked: Cleanliness
Sense of urgency was lacking in the staff. Ants reported in my room and 2 days to handle issue. It was quite. Issue with staff response big with me.
Stayed 5 nights in Sep 2024

8/10 Good

Michelle

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
None
Stayed 1 night in Oct 2024

8/10 Good

Katie

Stayed 1 night in Sep 2024

2/10 Terrible

Samantha

Stayed 1 night in Sep 2024

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Camillia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying at the property. Very nice staff. Clean and convenient location. This is my new hotel when I come to Jacksonville!
Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

latoya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Adrian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel
Stayed 2 nights in Sep 2024

8/10 Good

Danna

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
When I checked in the girl at the desk told me as they always do at hotels “breakfast is from 7-11” Evidently it was not a free buffet although it had all the same things I’m use to seeing. They charge $16.95 according to the menu on a table. I saw it after I got a bowl of oatmeal and juice. Let’s see if they charge me after I spoke to manager
Stayed 1 night in Sep 2024

10/10 Excellent

Ryan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy check-in, friendly staff, and good breakfast options for most but maybe a few gluten free options as well for availability. All around great experience and would stay again if in the area again
Stayed 1 night in Sep 2024