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Holiday Inn Express and Suites Jacksonville East by IHG

2.5 star property

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Photo gallery for Holiday Inn Express and Suites Jacksonville East by IHG

Free daily buffet breakfast
Premium bedding, pillowtop beds, in-room safe, desk
Meeting facility
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Exterior

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Laundry
$100
includes taxes & fees
Jan 2 - Jan 3, 2026

Explore the area

View in a map
53 Jefferson Road, Jacksonville, FL, 32225
  • Place, Regency Square Mall
    ‪3 min drive‬
  • Place, St. Johns Town Center
    ‪6 min drive‬
  • Place, Mayo Clinic Florida
    ‪13 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 1 King Bed with Sofa bed

Room amenity

Standard Room, 1 King Bed with Sofa bed

9.8 out of 10
Exceptional
(29 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed

Room amenity

Standard Room, 1 King Bed

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

Room amenity

Standard Room, 1 Queen Bed

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, Multiple Beds

9.4 out of 10
Exceptional
(39 reviews)
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible (Accessible Tub)

Room amenity

Standard Room, 1 King Bed, Accessible (Accessible Tub)

9.4 out of 10
Exceptional
(6 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, pillowtop beds, in-room safe, desk

Standard Room

9.2 out of 10
Wonderful
(5 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

Room amenity

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

9.0 out of 10
Wonderful
(11 reviews)
  • Sleeps 6
  • 2 Queen Beds

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About this property

Holiday Inn Express and Suites Jacksonville East by IHG

Hotel in Arlington
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room, and concierge services are onsite.
Holiday Inn Express and Suites Jacksonville East by IHG offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express and Suites Jacksonville East by IHG features a fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site.

Holiday Inn Express and Suites Jacksonville East by IHG has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Grocery/convenience store
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from March to November
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East

Reviews

Holiday Inn Express and Suites Jacksonville East by IHG Reviews

8.4

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 510 out of 1001 reviews
Rating 8 - Good. 263 out of 1001 reviews
Rating 6 - Okay. 113 out of 1001 reviews
Rating 4 - Poor. 65 out of 1001 reviews
Rating 2 - Terrible. 50 out of 1001 reviews

Reviews

10/10 Excellent

RANDY BENTON

Stayed 2 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A+ Clean room and friendly staff.
Stayed 3 nights in Aug 2025

4/10 Poor

Elizabeth

Traveled with family
Disliked: Property conditions & facilities
The first room I was put it didnt have a working door. Than I was moved to a different room. That one was fine but very musty. The room was damp and felt disgusting. The breakfast staff hardly spoke english and had a hard time assisting me. The property overall was fine otherwise.
Stayed 5 nights in Aug 2025

8/10 Good

Tony

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and well maintained outside was clean as well could use more lighting in parking lot only issue i thought that needed to be addressed
Stayed 2 nights in Aug 2025

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

paul

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

tammi

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So convenient to all location!
Stayed 2 nights in Aug 2025

2/10 Terrible

Anastasia

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not know there was an animal fee as this website just states "pet friendly" so we stayed with our two small dogs. I received a phone call on the second day stating we needed to pay the 80$ for the dogs which we had no problem doing once we got back to the hotel. Once we arrived to the hotel we found that we were locked out of our room with all our belongings inside because we hadn't paid this fee that we weren't even aware of . This management group is ridiculous and has no tact. I will NEVER stay at this hotel again. We were there to collect a dead family members ashes and these low life's made the experience even worse. They were so unprofessional and disgusting.
Stayed 1 night in Jul 2025

10/10 Excellent

Donna

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Making reservation, checking in & checking out was easy. Room was in 4th floor. Room was right beside the elevator (noise did not bother us), ice/vending machine did not work, went to 1st floor to get ice, no ice machine had to go to 2nd or 3rd floor for ice. Breakfast was very good, parking was safe.
Stayed 1 night in Aug 2025

10/10 Excellent

Sandra

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Aug 2025

10/10 Excellent

ella

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Jenna

Stayed 1 night in Jun 2025

10/10 Excellent

Serghei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, comfortable room Welcoming stuff
Stayed 1 night in Aug 2025

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Candrell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was very much needed. The beds slept wonderful, the tub was cleaned, and the room smelled nice. The breakfast was decent, but it got the job done for the morning. Definitely will stay again.
Stayed 2 nights in Aug 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice stay. Staff was helpful and courteous
Stayed 1 night in Aug 2025

10/10 Excellent

Eleanor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed the breakfast. It was very good!
Stayed 1 night in Aug 2025

6/10 Okay

Joy

Traveled with family and small children, Traveled with partner
Liked: Staff & service
breakfast was clutch
Stayed 3 nights in Jul 2025

2/10 Terrible

Dimitrios

Business traveler
Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Dana W

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We had a great one night stay before leaving out on cruise. The room was clean, staff was friendly and accommodating.
Stayed 1 night in Jun 2025

10/10 Excellent

Victoria

Stayed 1 night in Aug 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Made a reservation for a king bed with accessible tub. We got a roll in shower and the water goes on the bathroom floor. Whenever we make a hotel reservation for an accessible room we never get it.
Stayed 1 night in Jul 2025

10/10 Excellent

Hiraida

Stayed 1 night in Jul 2025

10/10 Excellent

Kenny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ms. Ashley was awesome!!!
Stayed 1 night in Aug 2025