Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

2.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

Premium bedding, pillowtop beds, in-room safe, desk
Exterior
Free daily buffet breakfast
Seasonal outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas
Restaurant

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk
  • Breakfast included
  • Laundry

Explore the area

Map
53 Jefferson Road, Jacksonville, FL, 32225
  • Regency Square Mall
    ‪3 min drive‬
  • Jacksonville Arboretum and Gardens
    ‪3 min drive‬
  • University of North Florida
    ‪5 min drive‬
  • Jacksonville, FL (CRG-Jacksonville Executive at Craig)
    ‪3 min drive‬

Room options

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

Standard Room, Multiple Beds

  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Standard Room, 1 King Bed, Accessible (Accessible Tub)

  • Sleeps 4
  • 1 King Bed

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Accessible (Accessible Tub)

  • Sleeps 6
  • 2 Queen Beds

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

About this property

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel

Hotel in Arlington
This hotel features a fitness center, a 24-hour business center, and coffee/tea in a common area. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a meeting room, and concierge services are onsite.
Holiday Inn Express and Suites Jacksonville East, an IHG Hotel offers 101 air-conditioned accommodations with safes and complimentary newspapers. Accommodations offer separate sitting areas. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel features a fitness center and a seasonal outdoor pool. Public areas are equipped with complimentary wireless Internet access. This hotel offers access to a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Complimentary uncovered self parking is available on site.

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel has designated areas for smoking.

A complimentary buffet breakfast is served on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English, Filipino, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Fenced pool
  • Free crib
  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8:00 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

The seasonal pool will be open from March to November
Pool access available from 8:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
Alcohol is not served at this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville East
Holiday Inn Express Jacksonville East
Holiday Inn Express Jacksonville East Hotel
Holiday Inn Express Suites Jacksonville East
Inn Express Jacksonville East
Holiday Inn Express Suites Jacksonville East
Holiday Inn Express Suites Jacksonville East an IHG Hotel
"Holiday Inn Express Suites Jacksonville East an IHG Hotel"

Holiday Inn Express and Suites Jacksonville East, an IHG Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 492 out of 1004 reviews" "
Rating 8 - Good. 276 out of 1004 reviews" "
Rating 6 - Okay. 117 out of 1004 reviews" "
Rating 4 - Poor. 68 out of 1004 reviews" "
Rating 2 - Terrible. 51 out of 1004 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the breakfast. It was very good.
Stayed 1 night in Oct 2024

6/10 Okay

Kevin

Traveled with partner
Liked: Cleanliness, staff & service
My wife was with me on this 4 night trip. I had to ask two times for more towels and wash cloths. And, they are very thin and threadbare. No coffee pot in my room.
Stayed 5 nights in Oct 2024

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Lupita

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very big! All the staff that we interacted with was nothing but helpful and super nice! The breakfast was good too!! Will definitely book here if I’m ever back in the area.
Stayed 2 nights in Oct 2024

10/10 Excellent

Irnie

Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2024

10/10 Excellent

Elizabeth, Coconut Creek

Stayed 3 nights in Sep 2024

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed the renovated rooms. Lots of bathroom counter space. Room was clean, good breakfast.
Stayed 2 nights in Sep 2024

2/10 Terrible

Antonia

Disliked: Cleanliness, staff & service, property conditions & facilities
This property had excessive spiders and rodents ,the the ceiling was molded, the refrigerator was leaking water and the phone in the room was malfunctioning.
Stayed 1 night in Sep 2024

8/10 Good

richard

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Overall would stay again.
Stayed 1 night in Sep 2024

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was ok, pool was green. Staff was friendly. Room was ok. Was a little shabby. Area was not great but not horrible.
Stayed 1 night in Sep 2024

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty carpet. Room was damp and smelled. Hotel needs updating and remodeling. Air conditioner was old and inefficient.
Stayed 1 night in Sep 2024

10/10 Excellent

Manekia

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was everything it was big and had a lot of space.
Stayed 1 night in Sep 2024

2/10 Terrible

Tammy

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
People next door to our room smoking pot and th smell came into our room staff from front desk came up to our room he could smell it as well he never offer us a another room the next morning my husband asked for another room we got moved but to a room that was handicapped
Stayed 2 nights in Sep 2024

10/10 Excellent

Vanina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything. I would definitely go back in the future
Stayed 1 night in Sep 2024

10/10 Excellent

SHINJI, North Bethesda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome 👍
Stayed 1 night in Aug 2024

10/10 Excellent

RONNIE

Business traveler
Stayed 1 night in Sep 2024

4/10 Poor

Angela

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I booked our room I advised that there would be 2 young children.. ages 3 and 4. When we arrived we were assigned a room on the 2nd floor. We have 2 grandsons. Yes boys. Boys are loud and active especially after a 3.5 hour ride. Within an hour of being in our room we received a visit from the manager stating that if the boys did not settle down we would be asked to leave. (We were booked for 2 nights) .we decided to take the boys to the pool to let them use up some t Of their energy. Only to find the pool was closed until further notice. The next day we go to the monster jam and return to our room to find out door open. . I call down to the manager and am told that it must have been the cleaning crew and they would check the cameras and let me know. Never heard from the front desk again. We look around and do not see anything missing. Later in the day we see people in the pool and decide to take the boys down to swim only to find the pool was covered.in debris and leaves. They opened the pool but did not clean it. My husband decides to use the skimmer that is located poolside to try and clean the pool so the boys may swim. It was just a ridiculous mess. The entire stay was unbelievable.
Stayed 2 nights in Aug 2024

8/10 Good

Roger

Stayed 2 nights in Aug 2024

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario at the front desk was very friendly. I came in town just for one night and the quietness and cleanliness will have me stay here again should I come back to the area. Thank you.
Stayed 1 night in Aug 2024

2/10 Terrible

LATRISE

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was out of service
Stayed 2 nights in Aug 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 3 nights in Aug 2024

10/10 Excellent

William

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay on this proerty. Slept like a baby for the first time in a long time. My fiancé is a jacksonville native and this is the only hotel he feels comfortable with me staying in when we visit.-Mrs.Paynter
Stayed 1 night in Aug 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024