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Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

2.5 star property

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Photo gallery for Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

Exterior
Exterior
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Outdoor pool

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • Pet friendly
  • 24/7 front desk

Explore the area

Map
11262 Old Saint Augustine Road, Jacksonville, FL, 32257
  • The Avenues
    ‪6 min drive‬
  • Jacksonville Naval Air Station
    ‪12 min drive‬
  • St. Johns Town Center
    ‪14 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪43 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (LEISURE)

Standard Room, 1 King Bed (LEISURE) | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed (LEISURE)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed with Sofa bed

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Bathtub)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Bathtub)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Roll-in Shower)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Roll-in Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Bathtub)

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Accessible (Hearing Accessible, Bathtub)

  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room

Standard Room | Desk, iron/ironing board, free WiFi, bed sheets

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Similar properties

Reception

Tru by Hilton Jacksonville South Mandarin

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.5 out of 5, Wonderful, (900)
$115 nightly
The price is $115 total
includes taxes & fees
Tru by Hilton Jacksonville South Mandarin

About this property

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

Jacksonville hotel connected to a shopping center in Southside
An outdoor pool, a fitness center, and coffee/tea in a common area are available at this smoke-free hotel. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, conference space, and dry cleaning are onsite.
Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG offers 80 accommodations with coffee/tea makers and hair dryers. 48-inch flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations.

This Jacksonville hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG features an outdoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities consist of a business center and a meeting room. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 200 square feet (18 square meters) include conference space. This business-friendly hotel also offers a terrace, multilingual staff, and gift shops/newsstands. Onsite self parking is complimentary.

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG is a smoke-free property.

A complimentary self-serve breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free self-serve breakfast available daily 6:30 AM to 9:30 AM
  • Coffee and tea in common areas

Things to do

  • Gym
  • Outdoor pool

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 200 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30.00 per pet, per day
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30.00 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Jacksonville South I-295
Holiday Inn Hotel I-295
Holiday Inn I-295
Holiday Inn Express Jacksonville South I-295
Holiday Inn Express Hotel Suites Jacksonville South I 295
Holiday Inn Express Hotel Suites Jacksonville South I 295 by IHG

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 429 out of 734 reviews
Rating 8 - Good. 180 out of 734 reviews
Rating 6 - Okay. 69 out of 734 reviews
Rating 4 - Poor. 30 out of 734 reviews
Rating 2 - Terrible. 26 out of 734 reviews

8.8/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

June

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!!

This is a very clean and comfortable hotel. ALL of the staff were friendly and helpful. The beds were amazingly comfortable. Also we accidentally left a very expensive pair of boots in our room and the front desk called to let us know and we were able to retrieve the boots! We appreciate the honesty and courtesy of the staff for that!!! We will be staying here every time we visit Jacksonville in the future!
Stayed 2 nights in Feb 2025

10/10 Excellent

hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

4/10 Poor

Kathy

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Nats in Room

The room had lots of nats in it. Could not get rid of them. This was horrible.
Stayed 1 night in Feb 2025

6/10 Okay

David

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2025

6/10 Okay

Liana

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It served its purpose. I wish I chose one closer to the airport. Expedia didn’t do a good job with that. But the place was clean, the food was good, and the staff were excellent.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay

Had a good experience at this Holiday Inn. Bed was comfortable and room was clean. Unfortunately our room faced the highway so the road noise was not ideal for sleeping. All in all though we thought the place was good and we would visit again but maybe ask for a room on the other side.
Stayed 2 nights in Feb 2025

6/10 Okay

Karen

Business traveler

Disappointed

We have stayed here a few times, but it seems that it is going downhill. We were required to put up a $100 deposit - in case we wrecked our room. Those are the clerks exact words. I doubt we will be back.
Stayed 2 nights in Feb 2025

4/10 Poor

Bill or Shirley

Stayed 1 night in Feb 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

4/10 Poor

Lindrix

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Check in was perfect!!! When entering room appeared to be clean. We were there on business. We didn’t shower that night. We attempted to shower next morning, to see that the tub was stopped up, so disgusting couldn’t even shower for the water raising up in the tub. Staff should check all rooms when cleaning “” if that’s what being done. Honestly I don’t think so, just doing the bare minimum. That’s why I bring all cleaning supplies. But couldn’t even shower
Stayed 1 night in Jan 2025

10/10 Excellent

Charles

Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

8/10 Good

Alvin

Liked: Staff & service, property conditions & facilities, room comfort

One night away

Stay was good. When I went to shower the next morning I noticed mold on the ceiling above the shower.
Stayed 1 night in Jan 2025

10/10 Excellent

roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Danny at the front was very friendly, efficient and curteous. Your hotel was very clean and close to our family. It was a great stay. Thank you.
Stayed 2 nights in Jan 2025

2/10 Terrible

Richard

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are always on their phones and not working, this Property smells like smoke all the time, advised front dest and they would not help because we went through expedia, expedia and ihg should be ashamed of this listing.
Stayed 3 nights in Jan 2025

8/10 Good

Hollie, Fort Stewart

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was really great. Super pet friendly with great rates. The guy at check in was phenomenal. So friendly and welcoming. The room was clean and quiet too. One Star off because our ac would not go lower than 74 despite being set in 70 and the hallway smelled strongly of weed. Thankfully it didn’t come into the room. We would stay again
Stayed 1 night in Dec 2024

10/10 Excellent

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Will come again if the price is right
Stayed 1 night in Dec 2024

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Don’t stay facing the on ramp to the interstate.

First off the good… the staff was friendly and the room was clean Now for the bad… entire hotel smells like weed and rotten eggs If you stay on the side facing the on ramp to the interstate it sounds like you are sitting in the stands at the Daytona 500 all night. Terrible experience. Didn’t get any sleep between the loud guest above me and the location of my room.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, a works in room
Stayed 1 night in Dec 2024

8/10 Good

Lillian

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the fact that it was walkable to a variety of shopping options.
Stayed 1 night in Nov 2024

6/10 Okay

Karen

Business traveler
Liked: Cleanliness, room comfort

Circumstances

We stay at the Holiday Inn express every time we go on a trip. This was our second time at this particular property. Due to a recent hurricane, there were several families there who had been placed by FEMA. Needless to say there were several dogs and several small children whom I must say behaved well. Our problem is the fire alarm went off several times during our stay. We were in a handicapped room which I wasn’t thrilled about to begin with, but we figured we would stick it out. When the alarms went off at all hours of the day and night they were loud , shrill, and the bright lights blinked on and off in our room. We had no control over that. Also, the hotel is in need of updating. The paint on the board in the part of the walk-in shower is actually worn off. Housekeeping was great. Staff was OK. I felt as if a couple of people could’ve been a little nicer. They would not let us turn the lights on in the dining area Until 6:30 AM, even though we were wanting to play cards in there earlier than 6:30 AM. So we played in the dark. We will use Holiday Inn express again and this is the first time that we have actually been unhappy. I think it was just a matter of circumstance.
Stayed 3 nights in Nov 2024

6/10 Okay

Brian

Business traveler, Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
washroom was a little dirty. Some parts of washroom were in disrepair.
Stayed 1 night in Oct 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Jonathan

Stayed 6 nights in Sep 2024

6/10 Okay

claudia, westwood

Traveled with family
Liked: Staff & service
Quire noisy as on the highway and beds were uncomfortable to me as felt they were soft in the middle as in overused. Room was a bit small. Will not be returning
Stayed 1 night in Oct 2024