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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

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Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Lobby lounge
Hallway
Premium bedding, down comforters, pillowtop beds, in-room safe
Premium bedding, down comforters, pillowtop beds, in-room safe
Bar (on property)

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Pet friendly
  • Pool
  • Breakfast available
$132
includes taxes & fees
Sep 21 - Sep 22

Explore the area

View in a map
1515 Prudential Dr, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.2 out of 10
Good
(10 reviews)
  • 396 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(69 reviews)
  • 396 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 797 sq ft
  • 1 bedroom
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.8 out of 10
Excellent
(110 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(16 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, River View

8.4 out of 10
Very good
(10 reviews)
  • 398 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

3.5-star hotel in Downtown Jacksonville
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Southbank Hotel by Marriott Jacksonville Riverwalk features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3.5-star property offers access to a 24-hour business center and 22 meeting rooms. Event facilities measuring 39425 square feet (3663 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Southbank Hotel by Marriott Jacksonville Riverwalk is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Conference center (39,425 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from August 1 2025 to October 31 2026 (completion date subject to change). The following areas are affected:
  • Exterior
  • Lobby
  • Select guestrooms
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 832 out of 1558 reviews
Rating 8 - Good. 339 out of 1558 reviews
Rating 6 - Okay. 177 out of 1558 reviews
Rating 4 - Poor. 114 out of 1558 reviews
Rating 2 - Terrible. 96 out of 1558 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dedra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible. Nice, clean and professional staff.
Stayed 1 night in Jun 2025

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was a nice place. I am used to more amenities from a Bonvoy Marriott (there were not enough towels, TP in the room and no sign for "do not disturb" we asked but did not receive everything, just the TP. No business center. However, staff was excellent and the hotel was nicely laid out.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ginger, Lakeland

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I LOVE the beds! The Quiet! The genuinely kind and generous staff. We have stayed here a couple of times and even though this is an older resort hotel, it is super well-kept. Valets are amazing, front staff superb. The bar staff and food GREAT! We are big fans.
Stayed 3 nights in Jun 2025

4/10 Poor

Vance

Traveled with family
the staff was less then friendly. also had to change rooms and we were moved to a double queen out of a king.
Stayed 2 nights in Jun 2025

10/10 Excellent

robbie

Liked: Cleanliness, amenities, property conditions & facilities
Valet service , Friendly Staff
Stayed 1 night in Jun 2025

8/10 Good

Chiquetta

Stayed 1 night in Jun 2025

8/10 Good

Nanette

Stayed 3 nights in May 2025

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kamura

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's always a pleasure when we stay here ❤️
Stayed 1 night in Jun 2025

10/10 Excellent

Marcia F., jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Jun 2025

8/10 Good

Rodrigue

Stayed 1 night in Jun 2025

10/10 Excellent

Suzette

Stayed 1 night in May 2025

8/10 Good

Sierra

Stayed 2 nights in May 2025

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Glenna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The self park parking lot is a very long walk to the front door of the hotel. Not very convenient
Stayed 1 night in Jun 2025

8/10 Good

Karen

Liked: Cleanliness
Just not much walkable for restaurants etc. just felt it was average overall. Except great menu at bar restaurant and food was good. Breakfast was pricey and no simple things like granola with fruit. $14 meal and no option really.
Stayed 2 nights in Jun 2025

10/10 Excellent

Carrie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great restaurant in hotel which made dining before concert easy. Smash burger was excellent!
Stayed 1 night in May 2025

10/10 Excellent

Christine

Stayed 1 night in May 2025

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location, close to a few breweries, VyStar arena, and some good restaurants.
Stayed 1 night in May 2025

2/10 Terrible

Danielle

Traveled with family
Disliked: Staff & service, property conditions & facilities
We drove in from Virginia which was a 9 and 1/2 hour drive and we were exhausted and we were woken up in the middle of the night to a bunch of rowdy teenagers running up and down our hallway and five different attempts of somebody trying to get into our room scaring my family the police were called to calm everything down, took us till about 2:00 in the morning to go back to sleep. I went down in the morning to talk to the manager only to get the manager acting like she couldn't do anything for us and that it's not our problem attitude. I ended up asking for our $50 parking fees to be credited to us and that was even a stretch for her. I don't think this particular property should be in the Marriott family. The outside of the property looks like it should be a hospital it is by far the worst Marriott property we have stayed in as being a Marriott rewards member. My husband uses Marriott every time he travels for business and he would have never expected this type of service.
Stayed 3 nights in May 2025

10/10 Excellent

Kelsey

Stayed 1 night in May 2025

4/10 Poor

Oleta

Traveled with family
They were extremely short staffed. It took almost 30 minutes to check in, and we asked for extra towels when we did because two people before us had come down because their rooms didn't have any. Good thing we did. I reserved the partial river view, and they didn't have it. They gave me a pool view I did not want because of the noise, and he assured me it was a quiet room. Not during the day when we came back to rest before dinner. It had oud music playing through speakers and of course hte people were loud enjoying themselves. (which they should have been.. that wasn't the problem) Until a little after 1 in the morning there were kids running up and down the halls yelling. I called downstairs 4 times and could never get an answer. When we checked out in the morning, the hall floors were filthy and the elevator floor was sticky and full of trash. May be a great stay for some, but this weekend was awful.
Stayed 2 nights in May 2025

8/10 Good

Dorian

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice.
Stayed 1 night in May 2025

10/10 Excellent

Edla J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
OUTSTANDING!!! 😍
Stayed 2 nights in May 2025

4/10 Poor

Elizabeth

Traveled with group
Disliked: Property conditions & facilities
Coffee maker didn’t work, had to replace 3 times before we got a working unit. Shower leaked all over bathroom floor because the door didn’t shut all the way and was improperly sealed. They were kind of stingy with the towels and washcloths. We only had one washcloth in the room for two people.
Stayed 1 night in May 2025