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Southbank Hotel by Marriott Jacksonville Riverwalk

3.5 star property

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Photo gallery for Southbank Hotel by Marriott Jacksonville Riverwalk

Relax in our spacious lobby, featuring a comfortable seating area with sofas and armchairs.
Enjoy socializing and dining at this stylish bar with a long countertop and comfortable seating.
Relax by the pool surrounded by palm trees and lounge chairs.
Enjoy a serene view of the water and cityscape from this stylish living room.
Stroll through the hotel's elegant corridors, lined with comfortable chairs and white curtains.

Popular amenities

  • 24/7 front desk
  • Room service
  • Housekeeping
  • Breakfast available
  • Pool

Explore the area

Map
1515 Prudential Dr, Jacksonville, FL, 32207
  • VyStar Veterans Memorial Arena
    ‪3 min drive‬
  • Daily's Place
    ‪4 min drive‬
  • EverBank Stadium
    ‪5 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪23 min drive‬

Room options

View all photos for Room, 2 Queen Beds, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, River View (Partial River View)

7.2 out of 10
Good
(10 reviews)
  • 396 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(67 reviews)
  • 396 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom (Partial Water View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 Bedroom (Partial Water View)

7.0 out of 10
Good
(11 reviews)
  • 797 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed

8.8 out of 10
Excellent
(109 reviews)
  • 398 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, River View (Partial River View)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, River View (Partial River View)

9.2 out of 10
Wonderful
(15 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Pool View

  • 396 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Pool View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Pool View

8.6 out of 10
Excellent
(10 reviews)
  • 398 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, River View

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 Queen Bed, River View

8.4 out of 10
Very good
(8 reviews)
  • 398 sq ft
  • River view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

Premium bedding, down comforters, pillowtop beds, in-room safe

Room, 1 King Bed, Non Smoking, River View (Mobility Accessible, Tub)

7.6 out of 10
Good
(4 reviews)
  • 396 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

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About this property

Southbank Hotel by Marriott Jacksonville Riverwalk

Hotel in Downtown Jacksonville
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Southbank Hotel by Marriott Jacksonville Riverwalk offers 322 accommodations with laptop-compatible safes and coffee/tea makers. Pillowtop beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers.

This Jacksonville hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Southbank Hotel by Marriott Jacksonville Riverwalk features an outdoor pool and a fitness center. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities consist of a 24-hour business center and 22 meeting rooms. Event facilities measuring 39425 square feet (3663 square meters) include a conference center. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite parking is available (surcharge).

Southbank Hotel by Marriott Jacksonville Riverwalk is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:00 AM.
Southbank Hotel by Marriott Jacksonville Riverwalk has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Uncovered self parking on site (USD 16 per day; includes in/out privileges)
  • Uncovered valet parking on site (USD 22 per day; includes in/out privileges)
  • RV/bus/truck parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 10 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Billiards/pool table
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 22 meeting rooms
  • 24-hour business center
  • Conference center (39,425 square feet of space)

Outdoors

  • Garden
  • On a river
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1980
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Rooftop garden
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email within 24 hours before arrival with check-in instructions and smart lock details; front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from March 31 2025 to February 28 2026 (completion date subject to change). The following areas are affected:
  • Front desk
Renovation work will only be conducted during business hours. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk, smart lock

Pets

Pets allowed for an extra charge of USD 50.00 per accommodation, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 11 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 20 for adults, and USD 5 to 10 for children
  • Uncovered self parking fee: USD 16.00 per day (in/out privileges)
  • Uncovered valet parking fee: USD 22.00 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per night plus USD 50 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk Hotel
Jacksonville Wyndham Riverwalk
Riverwalk Jacksonville
Wyndham Jacksonville
Wyndham Jacksonville Riverwalk
Wyndham Riverwalk
Wyndham Riverwalk Hotel Jacksonville
Wyndham Riverwalk Jacksonville
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Jacksonville Riverwalk
Lexington Hotel Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Lexington Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Lexington Riverwalk
Lexington Hotel Conference Center Jacksonville Riverwalk
Hotel Lexington Hotel & Conference Center Jacksonville Riverwalk
Wyndham Jacksonville Riverwalk

Southbank Hotel by Marriott Jacksonville Riverwalk Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 820 out of 1528 reviews
Rating 8 - Good. 332 out of 1528 reviews
Rating 6 - Okay. 172 out of 1528 reviews
Rating 4 - Poor. 110 out of 1528 reviews
Rating 2 - Terrible. 94 out of 1528 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Megan

Traveled with partner
Disliked: Amenities
I love the fact it had the river view but hated the fact that my bed was very old and uncomfortable the room never got cold. I had to keep the a/c on 61 degrees and it still was cold. The ice machine was broke on every floor except 4.
Stayed 2 nights in Apr 2025

8/10 Good

Bridget, Sumter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a convenient overnight stay before sailing out for our honeymoon. Staff was great just need to provide more towels/washclothes instead of having tonreuest them.
Stayed 1 night in Apr 2025

4/10 Poor

Betty

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness
Our room had no towels at all. I called in the morning to get towels and was told housekeeping does not come in till 9 am butni could come to the front desk and get my towels. Also our room was not clean, there was a half bottle of water and a beef jerky wrapper on the floor next to the bed. Neither was ours. The complimentary items in the bathroom was empty. There was no toliet paper left for us to change out the empty toliet paper holder. The hotel walking in looked nice but i would never stay there again. I expected more from Marriott since I am a rewards member this hotel was not up to the standards I have come to expect from Marriot.
Stayed 1 night in Apr 2025

10/10 Excellent

John, Jacksonville

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel! Great staff, great pool! .03 miles from our terminal for the cruise ship. Used it twice already! Highly recommend! John D
Stayed 1 night in Apr 2025

10/10 Excellent

Tracy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Jody

Stayed 1 night in Apr 2025

10/10 Excellent

Paige

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great comfortable easy hotel to check in/check out. Perfect for our concert at the VYStar Stadium!
Stayed 1 night in Apr 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The valet people were great. The check in ladies are amazing. The bar service was a little slow but made an ok drink.
Stayed 1 night in Apr 2025

8/10 Good

Christina

Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and Amazing
Stayed 1 night in Apr 2025

10/10 Excellent

asif

Stayed 3 nights in Apr 2025

8/10 Good

Tolar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a long walk from room to elevator, other than that it was a good stay
Stayed 2 nights in Apr 2025

10/10 Excellent

Cardrick

Liked: Cleanliness, staff & service, property conditions & facilities
It's was quiet
Stayed 2 nights in Apr 2025

10/10 Excellent

Marcos

Traveled with group
Stayed 1 night in Apr 2025

10/10 Excellent

Larry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Overall Space!
Stayed 2 nights in Apr 2025

8/10 Good

melissa

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was pretty great. Not tons of food options or stores in short walking distance but there were some. Pool was clean and pool area was spacious. Front desk staff were nice. There is no private garage and you pay to park. $16 to use the hotels QR code or $15 public parking
Stayed 1 night in Apr 2025

6/10 Okay

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Simple, clean
Stayed 1 night in Apr 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Twice as nice

Second time starting here, absolutely loved it!
Stayed 1 night in Apr 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Southbank's Romantic Get to Away

We've stayed at this location multiple times before, we've always been very happy. The staff are always friendly and helpful, the runs are clean and comfortable, the large showers are great, there's restaurants and a bar located on the bottom floor of the hotel. When there are concerts ( and I'm assuming sporting events ) they've got shuttle buses. The Riverwalk is right behind the parking area, it's a very pretty and private.
Stayed 1 night in Apr 2025

10/10 Excellent

Nicole

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Great hotel, just need ONE upgrade.

This was my second time staying here. I enjoyed the first time, so it wasn't a question about booking again. This time we were on the third floor and the rooms were great, comfortable, nice bed, clean however, the hallway carpet HAS GOT TO BE REPLACED. That's the ONLY issue I feel the hotel had. Once the hallway carpet is replaced, 5 stars all around.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cecilia, Accord

Liked: Cleanliness
Stayed 2 nights in Apr 2025

8/10 Good

Thomas

Stayed 2 nights in Apr 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

karen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great for the price.
Stayed 2 nights in Apr 2025