6/10 Okay
Verified traveler
Traveled with family
Apr 18, 2025
Disliked: Staff & service
A so-so stay
We arrived at 3pm for our 4pm check in. We were told the room wasn’t ready and we would get a call when it was. We waited until 4:20pm and did not receive a phone call. We went to the front desk again at that time and were able to check in. The original staffer was no where to be found and the new staffer seemed confused as to why we were unable to check in at our initial interaction. We put in a towel request Wednesday at about 7pm and never received the towels. We had to make another request Thursday morning and finally received the towels. At check out we called down for a luggage cart and never received one. We also went to the pool one day of our stay and there were no towels. We asked for towels to be brought to the pool and we were promised towels but they never brought them. The couch in our room was also stained pretty bad. We didn’t even want our kids to touch it. I do not see myself booking this hotel again. The stay was not the luxury experience we were expecting.
Verified traveler
Stayed 2 nights in Apr 2025