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Tru by Hilton Jacksonville South Mandarin

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Lobby
Outdoor pool, pool umbrellas, sun loungers
Exterior
1 bedroom, desk, laptop workspace, blackout drapes

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included

Explore the area

Map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Jacksonville Naval Air Station
    ‪9 min drive‬
  • Orange Park Mall
    ‪9 min drive‬
  • St. Johns Town Center
    ‪16 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Hearing)

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 1 King Bed, Accessible, Bathtub

  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds, Accessible, Bathtub

  • 435 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds

1 bedroom, desk, laptop workspace, blackout drapes

Room, 2 Queen Beds

  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business center

Room, 1 King Bed, Accessible (Hearing)

  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

  • Pool
  • Breakfast included
  • Pet friendly
  • Parking included
4.4 out of 5, Excellent, (737)
$98 nightly
The price is $98 total
includes taxes & fees
Holiday Inn Express Hotel & Suites Jacksonville South I-295 by IHG

About this property

Tru by Hilton Jacksonville South Mandarin

Hotel in Southside
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Tru by Hilton Jacksonville South Mandarin features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Tru by Hilton Jacksonville South Mandarin is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Tru by Hilton Jacksonville South Mandarin Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 630 out of 905 reviews
Rating 8 - Good. 159 out of 905 reviews
Rating 6 - Okay. 52 out of 905 reviews
Rating 4 - Poor. 34 out of 905 reviews
Rating 2 - Terrible. 30 out of 905 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Maureen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was nice but there was no safe or drawers. The continental breakfast was just ok as any other hotel I stayed at has a lease fruit to eat with breakfast. Charly said she just did not put it out.
Stayed 5 nights in Mar 2025

10/10 Excellent

Lakeseia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Mary

Liked: Property conditions & facilities
We would stay here again
Stayed 1 night in Feb 2025

8/10 Good

Pamela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Bring Ear Plugs

No fault of the hotel, but due to location, it was very noisy from highway, lasted until late at night, and started very early in the morning. This issue alone may keep me from staying at this hotel in the future. Also, I miss having a coffee pot in the room! Like my morning cup.
Stayed 2 nights in Feb 2025

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff upon arrival,
Stayed 1 night in Mar 2025

8/10 Good

Geezella

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort

Nice place

It was really nice the front desk was AMAZING very nice too. They recommend really good resturants to go. The breakfast station was good as well. Only thing was the smell, especially on the hall ways smelt musty and kinda like cigarettes mainly musty.
Stayed 1 night in Feb 2025

10/10 Excellent

Jacqueline

Traveled with partner, Traveled with pets
Liked: Cleanliness
Very clean room, staff friendly and accommodating
Stayed 1 night in Feb 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

bethann

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ce of a review! I cannot recommend this place enough to anyone traveling. amazing staff & the level of professionalism is met with every employee you encounter.
Stayed 4 nights in Feb 2025

10/10 Excellent

MARYANN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was a bit disappointed that there was no hot tub but otherwise it was all perfect.
Stayed 2 nights in Feb 2025

4/10 Poor

Cajetan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Tis was my second time at a Tru. They use some sort of product that leaves a strong odor in the rooms. I hate the smell. My window shade broke twice, in the down position, and I love natural light. The staff did their best to help, but I am done with Tru. I don’t like their style.
Stayed 2 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel has a sleek, modern design with a beautiful gray color scheme that gives it a fresh and stylish look. The lobby and common areas were well-maintained, creating a welcoming atmosphere. However, upon closer inspection, the cleanliness of the bathroom was disappointing. While it appeared fine at first glance, it was clear that it hadn’t been thoroughly cleaned. This was a bit of a letdown, as cleanliness is a top priority for any hotel stay. Despite this, the hotel had great amenities, and the staff was friendly. If housekeeping improves, this would be an excellent place to stay.
Stayed 1 night in Feb 2025

10/10 Excellent

Darcy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Christine, Cumming

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

8/10 Good

Don

Liked: Staff & service, room comfort
Overall the hotel was very clean except the elevators smelled like body odor (everytime we used them, probably 3-4 a day) the hallways to the rooms smelled really bad of what I can only describe as body odor type smell. The elevator was so hot like the heaters were on in them and the ac was on everywhere else. There isn’t enough lighting in the rooms themselves and they are VERY bare like no life to them.
Stayed 2 nights in Feb 2025

10/10 Excellent

Roxana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will be my go to hotel!

Everything was wonderful! Clean, friendly and good coffee all day long! My dog also gives this hotel 2 paws up!
Stayed 4 nights in Jan 2025

10/10 Excellent

Uran

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and good
Stayed 2 nights in Feb 2025

10/10 Excellent

Kevin

Stayed 1 night in Jan 2025

10/10 Excellent

Lakisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

James

Disliked: Staff & service
Stayed 2 nights in Jan 2025

10/10 Excellent

Jacinda

Stayed 1 night in Jan 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the breakfast and the lobby area was very inviting. Also, the lighting in the room was excellent.
Stayed 2 nights in Jan 2025

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recommend
Stayed 1 night in Jan 2025

8/10 Good

karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025