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Tru by Hilton Jacksonville South Mandarin

2.5 star property

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Photo gallery for Tru by Hilton Jacksonville South Mandarin

Reception
Lobby
Exterior
Snack bar
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included
$101
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
2970 HARTLEY ROAD, Jacksonville, FL, 32257
  • Place, Jacksonville Naval Air Station
    ‪9 min drive‬
  • Place, Orange Park Mall
    ‪9 min drive‬
  • Place, St. Johns Town Center
    ‪16 min drive‬
  • Airport, Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪40 min drive‬

Room options

View all photos for Basic Room, 1 King Bed

In-room business center

Basic Room, 1 King Bed

8.8 out of 10
Excellent
(63 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

9.8 out of 10
Exceptional
(14 reviews)
  • 255 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 1 King Bed, Accessible (Mobility & Hearing, Roll-In Shower)

9.0 out of 10
Wonderful
(2 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing)

In-room business center

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds

9.0 out of 10
Wonderful
(84 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Bathtub

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible, Bathtub

9.6 out of 10
Exceptional
(12 reviews)
  • 435 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Mobility & Hearing, Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Desk, laptop workspace, blackout drapes, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

9.0 out of 10
Wonderful
(13 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Tru by Hilton Jacksonville South Mandarin

Jacksonville hotel with outdoor pool
This smoke-free hotel features an outdoor pool, a 24-hour fitness center, and a snack bar/deli. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, coffee/tea in a common area, and a business center. Housekeeping is available on request.
Tru by Hilton Jacksonville South Mandarin offers 106 accommodations with hair dryers and irons/ironing boards. LCD televisions come with premium cable channels.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.
Tru by Hilton Jacksonville South Mandarin features an outdoor pool and a 24-hour fitness center. The hotel offers a snack bar/deli. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and a meeting room. This business-friendly hotel also offers a vending machine, an arcade/game room, and coffee/tea in a common area. Complimentary uncovered self parking is available on site.

Tru by Hilton Jacksonville South Mandarin is a smoke-free property.

A complimentary buffet breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Arcade/game room
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Fenced pool
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 24-hour business center
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 8 accessible parking spaces
  • Braille/raised signage
  • Elevator (42 inch wide door)
  • Grab bar in shower (21 inches high)
  • Handrails in stairways (34 inches high)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (34 inches high)
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 4 floors
  • Banquet hall
  • Built in 2021
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 80.63 per accommodation (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 80.63 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Jacksonville South Mandarin
Tru by Hilton Jacksonville South Mandarin Hotel
Tru by Hilton Jacksonville South Mandarin Jacksonville
Tru by Hilton Jacksonville South Mandarin Hotel Jacksonville

Reviews

Tru by Hilton Jacksonville South Mandarin Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness
Rating 10 - Excellent. 693 out of 1007 reviews
Rating 8 - Good. 186 out of 1007 reviews
Rating 6 - Okay. 57 out of 1007 reviews
Rating 4 - Poor. 37 out of 1007 reviews
Rating 2 - Terrible. 34 out of 1007 reviews

Reviews

10/10 Excellent

Allison

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, quiet, and spacious

The staff was extremely polite. I even received a text 15 minutes after check in to ensure my room was perfect. Our room was very spacious and clean. It was very quiet. Breakfast was great- they accommodated my daughter’s dairy allergy by asking if she wanted them to make plain eggs for her. I didn’t ask- they offered when I asked if they had dairy. The TV was large. The bathroom was large and clean. I will definitely be back.
Stayed 1 night in Jul 2025

10/10 Excellent

Eric

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
clean, fresh, hip.
Stayed 2 nights in Jul 2025

10/10 Excellent

Victoria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Derek

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2025

8/10 Good

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Hugo

Stayed 1 night in Jul 2025

10/10 Excellent

Arturo

Stayed 1 night in Jul 2025

10/10 Excellent

Nick

Stayed 2 nights in Jul 2025

4/10 Poor

Mailynn

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities
Elevator number one was very sketchy. It made very questionable sounds and was extremely hot inside. The room was not as big as it seemed online, and my older dog kept slipping on the laminate floors. Otherwise, the staff was very friendly and welcoming. Overall, the establishment was very clean.
Stayed 1 night in Jul 2025

6/10 Okay

Christopher

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The property was nice and clean. The breakfast was not the usual quality I’m used to from Tru properties though. That would be the only complaint.
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in a safe neighborhood. It is clean and easy access.
Stayed 3 nights in Jun 2025

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We will be back
Stayed 1 night in Jun 2025

8/10 Good

DAVID A

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jorgia

Stayed 1 night in May 2025

10/10 Excellent

Edna

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Friendly

Stayed 1 night in Jun 2025

8/10 Good

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 1 night in Jun 2025

2/10 Terrible

Elizabeth

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like the property. Our rooms were dirty, we changed to another dirty room. No microwave and ice bucket in the rooms. No hot tub. No closet. No hot tub. Breakfast not really good. But the staff wss nice and it was quiet while i there.
Stayed 2 nights in Jun 2025

10/10 Excellent

Vandana

Stayed 1 night in May 2025

8/10 Good

Nancy

Stayed 1 night in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The staff was professional and friendly. The door to the pool was not working, so we had to walk around to the front door and through the lobby to get back to our room. The breakfast was not very good and there was no microwave or coffee in thw room. For a one night stop over, the room was very comfortable, though, which is all we were looking for.
Stayed 1 night in Jun 2025

8/10 Good

Crystal

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
😁
Stayed 2 nights in Jun 2025

8/10 Good

Rebekah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the newness of the property. Loved the AC in the room. The bathrooms are roomy. And nice lighting. The bed was too soft and not so supportive. The breakfast was really nice. And eating areas are lovely. Mary at the front desk was superb. So nice and friendly. Made our stay!!
Stayed 3 nights in Jun 2025

8/10 Good

Kalinka

Liked: Cleanliness, staff & service, property conditions & facilities
The people next door spent most of the night in and out of their room- slamming the door- then talking outside my window. Someone in that room was throwing up in the middle of the night- needless to say- I did not get a good night's sleep after driving 10 hrs and the next day another 10 hrs.
Stayed 1 night in Jun 2025