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Tru By Hilton Jacksonville St Johns Town Center

2.5 star property

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Photo gallery for Tru By Hilton Jacksonville St Johns Town Center

Welcome to our reception area, featuring a central desk, amenities counter, and comfortable seating area with a pool table.
Enjoy a convenient food service area with a central counter, refrigerated display case, and digital ordering kiosk.
Two single beds with wooden headboards, flat-screen TV, and desk with chair.
Experience the comfort of a modern hotel stay at this stylish building.
Relax and unwind in our vibrant recreational area, featuring a pool table and comfortable seating.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Gym
  • Pet friendly
  • 24/7 front desk
  • Parking included
  • Air conditioning

Explore the area

Map
4640 Tropea Way, Jacksonville, FL, 32246
  • St. Johns Town Center
    ‪3 min walk‬
  • University of North Florida
    ‪3 min drive‬
  • Mayo Clinic Florida
    ‪10 min drive‬
  • Jacksonville, FL (JAX-Jacksonville Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds, Accessible, Bathtub (Hearing)

7.0 out of 10
Good
(2 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible, Bathtub (Hearing)

  • 226 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds, Accessible (Hearing)

9.6 out of 10
Exceptional
(5 reviews)
  • 391 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Hearing)

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed, Accessible (Hearing)

10.0 out of 10
Exceptional
(2 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed

1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 1 King Bed

9.4 out of 10
Exceptional
(33 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | 1 bedroom, Egyptian cotton sheets, premium bedding, pillowtop beds

Room, 2 Queen Beds

9.2 out of 10
Wonderful
(33 reviews)
  • 388 sq ft
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Welcome to our reception area, featuring a central desk, geometric patterned carpet, and a seating area with tables and chairs.

Holiday Inn Express & Suites Jacksonville - Town Center by IHG

  • Pool
  • Breakfast included
  • Parking included
  • Free WiFi
4.7 out of 5, Exceptional, (1000)
$161 nightly
The price is $161 total
includes taxes & fees
Holiday Inn Express & Suites Jacksonville - Town Center by IHG

About this property

Tru By Hilton Jacksonville St Johns Town Center

Hotel in Southside
Along with a 24-hour fitness center, this smoke-free hotel has a snack bar/deli and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business center, and a 24-hour front desk are onsite. Housekeeping is available on request.
Tru By Hilton Jacksonville St Johns Town Center offers 98 air-conditioned accommodations with bathrobes and hair dryers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 55-inch LCD televisions come with premium cable channels and pay movies.

Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a snack bar/deli. Public areas are equipped with complimentary wireless Internet access. A 24-hour business center is on site. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and coffee/tea in a common area. Complimentary self parking is available on site.

Tru By Hilton Jacksonville St Johns Town Center is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 9:00 AM and on weekends between 6:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 9:00 AM on weekdays and 6:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Billiards/pool table
  • Games

Family friendly

  • In-room crib
  • In-room refrigerator
  • Snack bar/deli
  • Travel crib

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels
  • Pay movies

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per day
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Tru Hilton Jacksonville St. Johns Town Center FL Hotel
Tru Hilton Jacksonville St. Johns Town Center FL
Tru Hilton St. Johns Town Center Hotel
Tru Hilton Jacksonville St. Johns Town Center
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Tru Hilton Jacksonville St. Johns Town Center Hotel
Hotel Tru by Hilton Jacksonville St. Johns Town Center
Tru by Hilton Jacksonville St. Johns Town Center Jacksonville
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Tru By Hilton Jacksonville St Johns Town Center Hotel
Tru By Hilton Jacksonville St Johns Town Center Jacksonville

Tru By Hilton Jacksonville St Johns Town Center Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 520 out of 742 reviews
Rating 8 - Good. 134 out of 742 reviews
Rating 6 - Okay. 45 out of 742 reviews
Rating 4 - Poor. 23 out of 742 reviews
Rating 2 - Terrible. 20 out of 742 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Good service

Stayed 1 night in Apr 2025

10/10 Excellent

Joanna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

Joseph

I never checked in to the hotel and was charged full rate for the hotel.
Stayed 1 night in Apr 2025

2/10 Terrible

Fayez

Liked: Cleanliness
Disliked: Staff & service
They charge my card duople the amount of the rate untill I spoke to them and refund the money
Stayed 1 night in Apr 2025

10/10 Excellent

estrellita

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette was the person to get the credit! She went above and beyond yo make my stay comfortable and the best by far!!
Stayed 3 nights in Apr 2025

10/10 Excellent

Shantea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay for self care weekend getaway.
Stayed 2 nights in Apr 2025

8/10 Good

Jenine

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms too small staffing was ok
Stayed 1 night in Apr 2025

10/10 Excellent

Meredith

Liked: Property conditions & facilities, room comfort

Great Hotel!

Very clean hotel and always smelled like they were cleaning! They are a minimalist hotel so for a long stay may be an issue for someone. Room was great, staff was great, pretty good breakfast options. This hotel is close to everything and walking distance to major shopping and food options. We would definitely stay here again!
Stayed 2 nights in Apr 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
The staff and cleanliness were fine, but this is also expected. The bed was horrendous. Both my wife and me had a hard time sleeping and woke up sore. At this price point I would expect a lot better.
Stayed 1 night in Apr 2025

10/10 Excellent

Danny

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette was super friendly and knowledgeable about the property and the area. We really appreciated her. We stayed at 2 other hotels in the past week on our roadtrip and this stay was our favorite thanks to her hospitality.
Stayed 1 night in Mar 2025

8/10 Good

Sherri

Stayed 1 night in Mar 2025

6/10 Okay

Sandy

Stayed 1 night in Mar 2025

10/10 Excellent

Andreza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service in the Area!!! Jeanette was the best when we arrived, she gave the full details of everything even before we ask. the room was clean and comfortable with everything in place that we needed. It was my birthday and I really enjoyed staying in there. thank you Tru!
Stayed 1 night in Mar 2025

10/10 Excellent

Nils

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eagles Hats and Immaculate Mats: A Tru-ly Excepti

Our stay at the Tru Hotel in Jacksonville was outstanding! The hotel’s cleanliness was absolutely immaculate, setting a high bar for our future visits. From the moment we checked in with Jeanette, who was incredibly welcoming and helpful, to our check-out with the gentleman in the Philadelphia Eagles hat (sorry I didn’t catch his name), the level of service was exceptional. Every staff member we encountered was friendly and attentive, making our stay truly enjoyable. When we’re back in Jacksonville, there’s a very good chance we’ll book here again. Thanks to everyone for making our stay so memorable!
Stayed 1 night in Mar 2025

8/10 Good

Kendra, Deridder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service of staff was excellent... but property a little too minimalist for me.
Stayed 3 nights in Mar 2025

6/10 Okay

Kathy

Stayed 1 night in Mar 2025

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

ERIN

Traveled with family
Very clean! Social area in lobby kept the kids busy … best part of the hotel.
Stayed 2 nights in Mar 2025

8/10 Good

Tetsuro

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeanette front desk you are awesome!
Stayed 1 night in Mar 2025

10/10 Excellent

Ronda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked everything about the place it was a one stop shop ! (Restaurants, shopping where all within walking distance and they had a pool , gym and a hot breakfast)
Stayed 1 night in Mar 2025

6/10 Okay

Sonya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Did not like the room itself. Too small. No coffee maker, microwave or closet. Beds were weird. Mattress smaller than frame, so hitting leg on corner of bed constantly. My bed did not have a corner bumper. Small amount of mildew on ceiling in bathroom. No fan in bathroom. Left fay early despite losing a nights charges. Wont go back.
Stayed 2 nights in Mar 2025